Imperial Hotel & Spa

I must say the experience was truly exceptional, largely thanks to the outstanding staff. From the moment we walked through the door, we were greeted with warm smiles and a level professionalism that will make you feel special. Throughout our stay, every interaction with the staff was a reminder of how customer service should be done — they were attentive without being intrusive, always eager to assist with any request, and seemed genuinely invested in making our visit as enjoyable as possible. The staff truly elevated our experience, making it one that we will remember fondly. A few negatives though, the entry to the Imperial Hotel & Spa is crowded with bikes parked and local vendor selling street food right in front of the entrance. The carpets in the corridors looked old and worn out, would be better if replaced with marble or granite.

Good cozy Imperial Hotel & Spa in the center of the city in old quarters area. Close to all the main attractions. The Imperial Hotel & Spa was clean and the room sizes were sufficient. The staff welcomed us with warm wishes and took good care of us. Most of the staff could speak english. They went out of the way some times to make our stay restful. I would go back again.

Our stay with imperial Imperial Hotel & Spa & spa was amazing. Staff were superb helpful. We forgot our iphone charger and they were kind enough to give us the same for 4 days. Also, helped us book the taxi to incense village and to the airport. Location is also perfect. We would recommend this place highly.

It's an excellent Imperial Hotel & Spa located in the old quarter very close to the lake. The staffs are very humble and cooperative. Strongly recommended.

Good location, friendly staff, delicious breakfast, clean and spacious rooms. Recommend for family vacation. Value for money

Very good hospitality nice city centre got all essential services at the property highly recommended for tourists

Good Location, Good Hotel , Good Breakfast, Nice staff , Everything Perfect, Good Rooms .... Good Ambience

Good location and friendly Imperial Hotel & Spa team. Location of the property is excellent and within walking distance to key tourist attractions. Breakfast has good variety