Andamantra Resort And Villa Phuket

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:03:12 IST 2025

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed our property, food, pool, and views. However, I was concerned to read about the challenges you faced. I sincerely apologize that our service was not as cooperative as it should have been. Providing attentive and seamless service is our top priority, and we have shared your comments with our teams to reinforce the importance of this. We also deeply regret the frustration regarding the late checkout fee. We strive for transparency and fairness in all our billing. Please be assured that we are looking into the details of your stay to understand what happened. We hope to have the opportunity to welcome you back and provide a truly exceptional experience in every aspect. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:04:09 IST 2025

Dear Guest, Thank you for your feedback. We are pleased to hear that you found our property to be good, and we are especially grateful for your kind words about our in-room dining team member. However, I am very concerned to read about the issues you faced. I sincerely apologize for the delay you experienced at check-in and for the frustration regarding the late checkout fee. We strive for transparency and fairness in all our policies, and we regret any misunderstanding this may have caused. I also deeply regret that you found our staff to be rude. Providing warm and respectful service is our top priority, and we are using your feedback to reinforce the importance of professionalism and courteous communication across all our teams. We sincerely regret that your experience with our service was so negative. We wish we had the opportunity to demonstrate the exceptional standards we are truly known for. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:04:53 IST 2025

Dear Guest, Thank you for your fantastic review! We are so delighted to hear that you had a wonderful stay at Andamantra Resort. It’s a pleasure to know you enjoyed the calm, clean ambiance and the stunning beach view from your room, especially from Room 3212. We are also very happy that you found our location to be perfect and that our staff were friendly and helpful. Your recommendation and kind words mean the world to our team. We look forward to welcoming you back for another relaxing and memorable experience soon. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:05:08 IST 2025

Dear Guest, Thank you for your fantastic review! We are so delighted to hear that you had a wonderful stay at Andamantra Resort. It’s a pleasure to know you enjoyed the calm, clean ambiance and the stunning beach view from your room, especially from Room 3212. We are also very happy that you found our location to be perfect and that our staff were friendly and helpful. Your recommendation and kind words mean the world to our team. We look forward to welcoming you back for another relaxing and memorable experience soon. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:06:13 IST 2025

Dear Khun Anamika Thank you for your feedback. We regret to hear that your experience with us was only average, and I sincerely apologize for the challenges you faced during your stay. We appreciate your comments about our resort's unique hillside location. While it provides many of our rooms with beautiful views, we understand the difficulties this can present. I am sorry for the delays you experienced with our shuttle service, and we are actively working to improve its efficiency for all our guests. I also sincerely regret that you found our staff to be uncooperative. Providing warm and attentive service is our top priority, and we are using your feedback to reinforce the importance of professionalism and courtesy with our teams. Regarding the security deposit, we apologize for any inconvenience it caused. This is a standard procedure to cover incidental charges, but we will ensure our teams communicate this more clearly to all guests. We wish we had the opportunity to provide you with a truly exceptional experience. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket

Dear Khun Hemanth Thank you for your wonderful review! We are so pleased to hear that you loved our property and had such a good experience during your 15-day stay with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Andamantra Resort Phuket again soon. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket

Dear Khun Hemanth Thank you for your review. We are so pleased to hear that you had a long stay with us and that you enjoyed the best views of Phuket and found your room to be good. However, I was very concerned to read your comments about our staff. I sincerely apologize if you felt their service was not professional or courteous. Providing warm and respectful service is our top priority, and we have shared your feedback with our teams to reinforce the importance of professionalism and hospitality. We profoundly regret that the negative experience with our staff overshadowed your stay. We wish we had the opportunity to demonstrate the exceptional standards we are truly known for. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:10:00 IST 2025

Dear Kapil Harchandani, Thank you for your feedback. We are very concerned to read your comments and sincerely apologize that your experience with our rooms, staff, and guest service was so poor. This is certainly not the standard we are committed to providing. We have noted and are using your feedback to conduct a full review of our facilities and our service standards with all of our teams. We take your comments with the utmost seriousness. We profoundly regret that your stay with us was so terrible. We wish we had the opportunity to provide the exceptional experience we are truly known for. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket

Dear Simran Kaur, Thank you for your feedback. We are deeply concerned and saddened to learn of your terrible stay, and I sincerely apologize for the numerous issues that led to such a negative experience. The health and well-being of our guests are our top priority. We are taking your comments about getting sick from our food with the utmost seriousness, and we have launched a full and immediate investigation with our kitchen team. We are also very sorry that delays in our formalities caused you to miss your flight. This is an unacceptable failure in our service, and we are reviewing all of our processes to ensure they are efficient and seamless for every guest. The issues you described with your room's hygiene and condition are far below our standards, and we are also addressing these matters immediately with our management team. We sincerely regret that we failed to provide you with a positive experience on this occasion. We hope that we can one day demonstrate the truly exceptional standards and service we are committed to providing. Warm regards, Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket has replied on Sun Aug 10 09:20:52 IST 2025

Dear Dr H S Cheema, Thank you for your feedback. We are pleased to hear that you found our hotel and rooms to be good, but I was deeply concerned to read about the service failures you experienced. I sincerely apologize that your stay with us was so negative. The delay you described in receiving housekeeping, water, and towels is completely unacceptable. We are committed to providing prompt and attentive service to all our guests, and we are using your comments to immediately review our procedures to ensure all requests are handled in a timely manner. I also understand your frustration with the charge for a laundry bag. We are sorry for any inconvenience this caused. Our teams are reviewing our communication to ensure all guests are aware of our policies. Regarding our location, we appreciate your feedback on the shuttle service. While our hillside setting provides beautiful views, We sincerely regret that your experience with our service was not what you expected. We wish we had the opportunity to provide the exceptional stay we are truly known for. Warm regards Atiputh J. Resident Manager

Andamantra Resort And Villa Phuket

Dear Dr Gursher Singh Saran, Thank you for your excellent rating and wonderful review. We are thrilled to hear that you had a very good stay and found our service to be awesome. It is especially rewarding to know that our staff's nice behavior made such a positive impact. Your recommendation means the world to our team. We look forward to welcoming you back to Andamantra Resort Phuket again soon. Warm regards, Atiputh J. Resident Manager