Andamantra Resort and Villa Phuket

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:04:19 IST 2025

Dear Khun Manish Srivastava, Thank you for your feedback. We are very sorry to learn that your stay with us was not a positive one due to several issues you encountered. We sincerely apologize for the lack of cleanliness in our corridors and the poor room service you experienced. Your comments regarding the dirty corridors and the failure to deliver towels after multiple requests are deeply concerning and not reflective of our standards. We have noted your feedback and will be addressing these matters with our housekeeping and room service teams to ensure we make the necessary improvements. We are, however, glad to hear that you enjoyed the excellent Thai food at our restaurant. We also apologize for the long wait you experienced during check-out due to the lack of staff. We will be reviewing our staffing levels to ensure we can handle all guest needs, especially during peak hours. Thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:05:40 IST 2025

Dear Khun Manish Srivastava, Thank you for your feedback. We are very sorry to learn that your stay with us was not a positive one due to several issues you encountered. We sincerely apologize for the lack of cleanliness in our corridors and the poor room service you experienced. Your comments regarding the dirty corridors and the failure to deliver towels after multiple requests are deeply concerning and not reflective of our standards. We have noted your feedback and will be addressing these matters with our housekeeping and room service teams to ensure we make the necessary improvements. We are, however, glad to hear that you enjoyed the excellent Thai food at our restaurant. We also apologize for the long wait you experienced during check-out due to the lack of staff. We will be reviewing our staffing levels to ensure we can handle all guest needs, especially during peak hours. Thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:06:12 IST 2025

Dear Khun Sonal Wadhwa, Thank you for your wonderful feedback. We are thrilled to hear that you had a very good stay with us! It's great to know that you appreciated our resort, the superb staff, the readily available cart service, and the excellent pools. We are also happy that you enjoyed our mocktails and cocktails! We look forward to welcoming you back for another fantastic stay in the future. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:07:27 IST 2025

Dear Mukti Chanda, Thank you for your feedback. We are deeply concerned to hear about your experience and sincerely apologize for the issues you faced with our staff and the key card policy. We have noted your comment and are launching an immediate investigation into this matter. Our policy is to be transparent and fair with all our guests, and we are very sorry that your experience was so negative. We regret the inconvenience and frustration this has caused and will be addressing this directly with our front office team to ensure it does not happen again. We appreciate you bringing this to our attention. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:11:54 IST 2025

Dear Nitika Yadav, Thank you for your feedback. We are very sorry to hear that you had a disappointing stay with us due to the rude behavior of our staff. Please accept our sincerest apologies. This is not the standard of hospitality we aim to provide, and we are deeply concerned by your comments. We have noted your feedback and will be addressing this matter with our team to ensure all our guests receive the professional and welcoming service they deserve. We hope you will allow us the opportunity to welcome you back in the future to show you the true standard of our hospitality. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:12:45 IST 2025

Dear Khun Aabhas Karnawat, Thank you for your feedback. We are happy to hear that you found our property to be nice, but we are very sorry that your stay was affected by our service. Please accept our sincerest apologies. We have noted your comment and will be addressing this matter with our team to ensure we improve our service for all our guests. We hope to have the opportunity to welcome you back in the future for a much better stay. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:14:08 IST 2025

Dear Khun Anand Chippa, Thank you for your feedback. We are happy to hear that you found our property to be good. We sincerely apologize for the inconvenience you experienced with the buggy service and the stairs leading to the breakfast area. We have noted your valuable feedback regarding the challenges for elderly guests. We are continuously looking for ways to improve our transportation services and facilities to ensure a more comfortable experience for everyone. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a better stay in the future. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:14:42 IST 2025

Dear Aditya Khemani, Thank you for your feedback. We are happy to hear that you had a great stay with us! We appreciate your comments regarding the distance of the rooms and the wait for our transportation service. We are continuously working to improve the efficiency of our service to ensure a smoother experience for all our guests. We have also noted your feedback about the limited vegetarian options and will be sharing it with our kitchen team to explore adding more variety to our menu. We hope to have the pleasure of welcoming you back for another great stay in the future. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:16:22 IST 2025

Dear Khun Kedar Choudhary, Thank you for your feedback. We are happy to hear that you found our resort to be good and enjoyed the sea view. We sincerely apologize for the inconvenience you experienced with our location and transportation services. We have noted your comments regarding the deposit amount and the distance from Patong Beach. Your feedback is valuable to us as it helps us provide a clearer expectation for our future guests. We appreciate you bringing these points to our attention and hope to have the opportunity to welcome you back for a better stay in the future. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:17:07 IST 2025

Dear Khun Prankur Patel, Thank you for your review. We are happy to hear that you had a good stay with us and enjoyed our breathtaking cliffside views, spacious rooms, and multiple swimming pools. We are also glad that you found our location convenient and our breakfast spread generous. We have noted your valuable feedback regarding the inconsistency in our service quality, including delays in housekeeping, buggy transport, and maintenance. Please be assured that we are addressing these issues with our team to improve our service efficiency and ensure a more seamless experience for all our guests. We appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back in the future for an even better stay. Sincerely, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Aug 10 09:03:12 IST 2025

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed our property, food, pool, and views. However, I was concerned to read about the challenges you faced. I sincerely apologize that our service was not as cooperative as it should have been. Providing attentive and seamless service is our top priority, and we have shared your comments with our teams to reinforce the importance of this. We also deeply regret the frustration regarding the late checkout fee. We strive for transparency and fairness in all our billing. Please be assured that we are looking into the details of your stay to understand what happened. We hope to have the opportunity to welcome you back and provide a truly exceptional experience in every aspect. Warm regards, Atiputh J. Resident Manager