Andamantra Resort and Villa Phuket

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:13:31 IST 2025

Dear RAVIKANT RAJENDRA PRATAP YADAV, Thank you for your feedback. We deeply regret your unsatisfactory experience, resulting in a low 3/10 rating. We sincerely apologize for the critical issues during your stay: Logistics: We regret the "lot of problems with commuting." Our shuttle reliance caused you to feel "very restless." We are urgently optimizing our shuttle transport efficiency. Facilities & Value: We apologize that the room quality and facilities were substandard, leading to poor value for money. We are committed to accelerating facility renovation and maintenance plans. Service Failure: We apologize that you "had to ask for breakfast also." This failure in service coordination is unacceptable. We are immediately reviewing internal communication protocols. Your review demands urgent corrective action. We hope to welcome you back for a significantly improved experience. With sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket

Dear Amit Bhagat, Thank you for your feedback. We deeply regret your low 3/10 rating, despite your positive comments on the room. We are profoundly concerned and alarmed by your criticism of the Front Desk staff member, Minnie. We sincerely apologize that her actions ruined your stay. Staff Conduct (CRITICAL): We regret that Minnie was "terrible to talk" to and ignored you during your four-hour wait. Her reported behavior and lack of empathy regarding early check-in are unacceptable. Financial Integrity Failure: We are gravely concerned by the false charge for a "glass and bottle" you did not take. This is a serious lapse in our check-out protocol and honesty. This review is a matter of the highest urgency. We are launching an immediate, high-level investigation into Minnie's conduct and reviewing all billing and check-in policies to ensure absolute professionalism. With profound apologies and sincere commitment to professionalism, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:19:16 IST 2025

Dear Ashwin Kenkare, Thank you for your feedback. We sincerely regret your low 2/10 rating and the poor service you experienced. We appreciate you noting the property is good and the convenient location. We apologize for the critical service and maintenance failures: Check-in Delay: We sincerely regret the one-hour wait post check-in time and the resulting chaos at the concierge. We apologize that multiple families experienced this failure in Front Office coordination. Maintenance Neglect (CRITICAL): We are appalled that the flush in your room was not working, causing severe inconvenience, and that nothing was done despite complaining. This is an unacceptable breach of guest comfort and maintenance integrity. Your review is an urgent mandate. We have immediately escalated the non-response and maintenance failure to senior management for systemic correction. With profound apologies and sincere commitment to improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:19:54 IST 2025

Dear Henil Doshi, Thank you for your feedback. We are profoundly distressed by your "Terrible Stay" and the lowest possible rating (1/10). We sincerely regret the unacceptable failure in service standards. We are gravely concerned by your report that our staff is "very rude" and "not good at all." This behavior is an absolute violation of our professional code of conduct and commitment to hospitality. We apologize that the service you received was not "upto the mark" and that you found the pricing expensive, resulting in a severe lack of value. Your review is an urgent mandate for fundamental change. We have immediately escalated your feedback to the senior executive team for intensive disciplinary review and mandatory re-training to ensure every guest receives courteous and professional treatment. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:20:35 IST 2025

Dear Sanket Ganesh Gawande, Thank you for your feedback. We sincerely regret your low 3/10 rating and the poor service you experienced. We are pleased you found the resort's location good, close to Patong Road and the beach. We sincerely apologize for the critical failures inside the resort: Logistics Failure (CRITICAL): We deeply regret that the shuttle service "didn't come on time even once." This operational failure due to our hillside location is unacceptable. We are urgently auditing our shuttle dispatch protocols and fleet efficiency. Service and Quality: We apologize that the service was poor and the breakfast quality was substandard. Your feedback is immediately escalated to the Food & Beverage and Operations teams for corrective action. Your review demands urgent systemic improvement. We hope to welcome you back for a significantly improved experience. With sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:21:12 IST 2025

Dear utsav parikh, Thank you for your feedback. We are profoundly distressed by your experience and the lowest possible rating (1/10), especially that you cannot recommend us to family. We sincerely regret the unacceptable failure in our service standards, which you described as "hopeless service." This is a critical violation of our commitment to guest satisfaction. We apologize that the food was "not upto the mark." Your assessment of our poor service and culinary quality is being treated with the utmost gravity. Your review is an urgent mandate for fundamental change. We have immediately escalated this to the senior executive team for intensive service re-training and comprehensive culinary review. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:22:39 IST 2025

Dear sudhir bhatnagar, Thank you for your feedback. We sincerely regret your "Poor stay" and the low 2/10 rating. We are profoundly concerned by the lack of cooperation and the severe failures you experienced: Staff Integrity/Mobility (CRITICAL): We sincerely apologize that staff member Pooja assured a room change due to your wife's mobility issue but never followed through. This non-cooperation and failure to assist with a medical need is unacceptable. Service & Noise: We regret the disturbance from construction work in Room 9201. We apologize that staff neglect meant requests were only handled "with reminder." Amenities/F&B: We apologize for the insufficient sugar/milk pouches and the lack of Indian dishes at breakfast, which does not cater well to our large number of Indian guests. Your review is an urgent mandate for reform. We are launching an immediate, high-level investigation into Pooja's conduct and revising our mobility assistance, F&B diversity, and service follow-up protocols. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:23:27 IST 2025

Dear Shalini Mondal, Thank you for your feedback. We deeply regret your low 2/10 rating and your assessment that the resort was "Not worth" the money. We are pleased you noted the Admin block and the complimentary breakfast were good. We sincerely apologize for the critical failures you experienced: Hygiene/Maintenance (CRITICAL): We sincerely regret that the resort was "very unclean and not hygienic at all," with broken bathroom fixtures. This is an unacceptable lapse in safety and hygiene standards. Logistics/Accessibility: We apologize that the hotel car was "not always available," forcing you to walk, and that a building with a lift was not provided. We are urgently reviewing shuttle and room allocation protocols. Staff Conduct (CRITICAL): We are gravely concerned by the "Very bad behaviour of Trainee receptionist." This is an absolute violation of our professionalism standards. Your review is an urgent mandate. We are launching an immediate, high-level investigation into the staff conduct and accelerating maintenance and accessibility improvements. With profound apologies and sincere commitment to improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket

Dear Nisarg bafna, Thank you for your feedback. We are profoundly distressed by your experience and the lowest possible rating (1/10). We sincerely regret that you found the stay so unsatisfactory. We acknowledge and apologize for the critical failures you highlight: Service and Breakfast (CRITICAL): We sincerely regret the "Very poor service" and the "too bad" breakfast. These failures violate our core commitment to hospitality and culinary quality. We are launching an urgent review of our service protocols and Food & Beverage standards. Location: While our hillside setting is chosen for its unique panoramic views, we regret that it did not meet your expectations for convenience. Your review is an urgent mandate for fundamental change. We apologize that we failed to provide you with a satisfactory experience. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:24:25 IST 2025

Dear DR MUNNA KUMAR, Thank you for your feedback. We are profoundly distressed by your experience and the low 1/10 rating. We sincerely regret the unacceptable failure you endured: AC Failure and Service Neglect (CRITICAL): We are appalled that the Air condition was not functioning in Room 2401, and despite registering the complaint, the technician's visit was "invain." Spending three days in excessive heat and humidity is a catastrophic service failure. Management: We acknowledge your assessment that the resort has a "poor management system in all aspects." We sincerely apologize that this systemic issue destroyed your comfort. Your review is an urgent mandate. We have immediately escalated the failure in maintenance and follow-up to our Chief Engineer and Operations Director for a rigorous audit of repair protocols and facility management. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket

Dear Varun Raj Chaudhary, Thank you for your feedback. We are thrilled to hear you had a "Good Stay" and that you rated the property, location, and facilities highly. We are delighted that you found the resort to be a "very good property at nice location" with an "amazing view." Your high praise for our staff, especially the "front office girl (few)," is greatly appreciated and confirms our team's dedication. We look forward to welcoming you back to your beautiful sanctuary in Phuket very soon. With our warmest regards, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:25:38 IST 2025

Dear Aradhana Chugh, Thank you for your feedback. We sincerely regret your low 3/10 rating and that the property was "not maintained." We are delighted that you found the Location Excellent with a Great view and experienced "Great service." However, we sincerely apologize for the critical maintenance and engineering failures: Maintenance Neglect (CRITICAL): We are appalled by the Broken tap and Toilet Flush not working properly. This is an unacceptable lapse in room readiness. Electrical Safety (CRITICAL): We are gravely concerned about the "very big voltage problem." This is a serious technical failure impacting guest safety and comfort. Your review is an urgent mandate. We have immediately escalated these failures to our Chief Engineer for a rigorous audit and acceleration of our structural maintenance and electrical system checks. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket

Dear Sahil Arora, Thank you for your feedback. We sincerely regret your low 3/10 rating and the unsatisfactory experience. We are pleased you noted the Room with a View is "very good (sea view)." We sincerely apologize for the critical hygiene and culinary failures: Hygiene/Pest Control (CRITICAL): We are gravely concerned that your "beds have insects." This is an unacceptable failure in cleanliness and pest control protocols. We apologize for this severe lapse in comfort. Food Quality (CRITICAL): We regret that the Indian Breakfast is "very bad in taste." We are committed to catering to diverse tastes and apologize that our culinary offerings failed to meet your expectations. Your review is an urgent mandate. We have immediately escalated the pest control issue to the Head of Housekeeping/Maintenance and the food quality issue to the Executive Chef for rigorous review and corrective action. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket

Dear Sahil Arora, Thank you for your feedback. We regret that your stay resulted in a low rating of 3/10 and was only "Ok." We sincerely apologize that we failed to provide you with an exceptional experience. We are treating your rating as an urgent mandate to review our operational standards and identify areas where we fell short. We are committed to ensuring every guest receives attentive service and a flawless stay. We hope to welcome you back for a significantly improved experience in the future. With sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:27:25 IST 2025

Dear Shruti Kashyap, Thank you for your feedback. We are profoundly distressed by your experience and the low 1/10 rating, especially your assessment as the "Worst stay we had in Thailand." We sincerely appreciate that the view from your room was the only positive aspect. We apologize for the catastrophic failures you encountered: Maintenance Failure (CRITICAL): We are appalled by the non-functioning AC, no hot water, and the constant need to call for repairs. Misrepresentation/Integrity: We deeply regret that the Jacuzzi feature was not working in the room you booked and paid for. This failure to deliver a promised amenity is unacceptable. Accessibility: We apologize that the elevator to the breakfast area was closed every-time, impacting accessibility. Your review is an urgent mandate for fundamental change and confirms systemic neglect. We have immediately escalated these issues to our Chief Engineer to audit all AC units, hot water systems, and accessible facilities. We regret that this failure resulted in a "Waste of our money." With profound apologies and sincere commitment to reformation, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:27:53 IST 2025

Dear Arvind Sohal, Thank you for your feedback. We are profoundly distressed by your "Terrible Stay" and the low 1/10 rating. We sincerely regret the unacceptable failure in service and amenities: Staff Conduct (CRITICAL): We sincerely apologize for the "very rude staff." This behavior is a direct violation of our professional standards. Catering and Discrimination (CRITICAL): We are gravely concerned by your feeling that the property is "not at all good for indians." We have a zero-tolerance policy for any discrimination and are urgently reviewing our service culture and F&B offerings to ensure all guests feel equally welcomed and catered to. Financial Integrity: We regret that we charged for basic amenities like water and dental kits. This is unacceptable. We are immediately reviewing our amenity provision and billing protocols. Food Quality: We apologize for the "no good food for indian" guests. The Executive Chef is launching an urgent review of F&B diversity. Your review is an urgent mandate for fundamental change. With profound apologies and sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket

Dear Yashvi Parekh, Thank you for your feedback. We are absolutely thrilled to hear you had a "Good property & location" stay, rating the experience highly. We are delighted that you found the property "huge and very well maintained," offering a sense of "openness and comfort." Your praise for our extremely convenient location and the impressive breakfast buffet is greatly appreciated. We are especially pleased that you found a variety of good vegetarian options at the buffet, confirming our commitment to catering to all dietary needs. We look forward to welcoming you back to your excellent sanctuary in Phuket very soon. With our warmest regards, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sun Nov 16 10:32:08 IST 2025

Dear tanya goyal, Thank you for your feedback. We regret that your stay resulted in a low 3/10 rating due to missing amenities. We are pleased you found the View of the hotel is very nice and rooms are very spacious. However, we sincerely apologize for the lack of basic amenities. We are gravely concerned by your report that we charged you for essential items like a toothbrush. This is unacceptable, as basic consumables should be readily available or provided upon request. Your feedback confirms a failure in our amenity protocol. We have immediately escalated this to our Head of Housekeeping and Front Office Management to urgently review our policy on providing complimentary dental kits and other basics. We hope to welcome you back soon to an experience where the excellent view is matched by seamless service and complete amenities. With sincere commitment to urgent improvement, Atiputh J. Resident Manager

Andamantra Resort and Villa Phuket has replied on Sat Sep 06 14:04:19 IST 2025

Dear Khun Manish Srivastava, Thank you for your feedback. We are very sorry to learn that your stay with us was not a positive one due to several issues you encountered. We sincerely apologize for the lack of cleanliness in our corridors and the poor room service you experienced. Your comments regarding the dirty corridors and the failure to deliver towels after multiple requests are deeply concerning and not reflective of our standards. We have noted your feedback and will be addressing these matters with our housekeeping and room service teams to ensure we make the necessary improvements. We are, however, glad to hear that you enjoyed the excellent Thai food at our restaurant. We also apologize for the long wait you experienced during check-out due to the lack of staff. We will be reviewing our staffing levels to ensure we can handle all guest needs, especially during peak hours. Thank you for bringing these issues to our attention. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Sincerely, Atiputh J. Resident Manager