Location was perfect, middle of everywhere. Ambience of hotel was also good. Food was not up to the standards and the options were limited which we also gave as a feedback to the restaurant even though they tried to offer some customised options for us, with courteous restaurant staff. Also, really weird rule was that we could not have guests past 10pm, we have to pay aed 75 per person if we want to bring them even for an hour after 10 pm. Really strange. Also, strangely, we booked 2 rooms for 5 days some 2 weeks in advance, but somehow the hotel could not manage to give us both rooms on the same floor (adjoining rooms is only a wish) even after continuous requests starting from the day we booked. They said that the hotel was full, and interestingly, we could not find people at the breakfast table other than the few we saw everyday. Really upsetting. In fact, they tried to move 3 of us in one room with additional sofa bed and said itโs an upgrade to the same price as 2 rooms. Seriously!
ููุฏู ููู
ูู ุชุฑู ุฌู
ูุฑุง ุชู
ุงูุฑุฏ ูThu Mar 23 18:20:10 IST 2023
Dear guest
thank you for the feedback regarding your visit to lemon tree hotel, dubai. May i apologize for not meeting some of your expectations during your stay. I deeply apologize for the inconvenience caused to you during your stay. I have personally re-briefed all our departmental heads and team members in order to ensure that such a situation is never repeated in the future. I request you to treat this matter in isolation and allow us to make amends. We have noted your comments and are reviewing the relevant processes. Please give us an opportunity to make amends. Should you accede to my request and decide to stay with us next, i will be happy to handle the arrangements personally. Best regards,
hotel general manager
lemon tree hotel, dubai
lemon tree hotels
~8, 350 rooms in 87 hotels. 53 destinations.
