Grand Copthorne Waterfront Singapore

Grand Copthorne Waterfront Singapore

Dear Vinay, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed our riverside location and the environment for walks. Your continued support means a lot to us, and we look forward to welcoming you back for another pleasant stay at the Grand Copthorne Waterfront. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore

Dear Afridi, Thank you for sharing your feedback. We’re glad you enjoyed the room, and we’ve noted your comments on breakfast variety and service consistency. Please rest assured we will work on these areas to serve you better on your next visit. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore

Dear Sreejesh Kozhummal Chattadi, Thank you for choosing Grand Copthorne Waterfront Singapore and for your wonderful feedback. We’re delighted to hear you enjoyed our great location with easy access to the waterfront walk, Clarke Quay, and nearby parks. It’s also wonderful to know you appreciated our breakfast variety, cordial staff, and spacious rooms with ample amenities. We look forward to welcoming you back for another excellent stay soon! Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore

Dear Mr. Ghosh, Thank you for taking the time to share your feedback with us. We’re glad to hear you had a nice stay and that you appreciated our central location, convenient access to Havelock MRT, and the spaciousness and amenities of your room. Your comment on our room rates is noted — we do our best to provide value in line with market conditions and the overall guest experience, but we will certainly take your feedback into consideration. We appreciate your support and look forward to welcoming you again for an even better stay in the future. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Mon Jun 02 15:41:34 IST 2025

Dear Mr. Ochani, Thank you for your review and for choosing to stay with us. We’re pleased to hear that you had a good stay and that you appreciated the complimentary upgrade. It’s always our pleasure to enhance our guests’ experience whenever possible. Thank you as well for your feedback regarding the drinking water. We understand the importance of convenient access, and we’ll certainly review how we can make this more guest-friendly moving forward. We hope to welcome you back again soon for another comfortable stay. Warm regards, Herlin Leman Director of Rooms

Grand Copthorne Waterfront Singapore

Dear Mr. Saravanan Selvaraj, Thank you for your kind review and for choosing to stay with us. We’re delighted to hear that you had a pleasant stay and appreciated our cleanliness, comfort, and overall value for money. We apologize for the inconvenience you experienced while accessing room services through the AI tool. Your feedback is important to us, and we will certainly look into improving the ease of use and responsiveness of this feature. We truly appreciate your comments and look forward to welcoming you back for an even smoother experience. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore

Dear Ms. Maheshwari, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found your room comfortable and enjoyed our newly renovated Grand Deluxe King room. However, we’re sorry to learn that your experience was affected by the limited vegetarian breakfast options and the confusion regarding the cleaning charge. Please allow us to clarify the situation regarding the housekeeping charge. Our housekeeping team had reported visible stains on the sofa, and as per hotel policy, we typically engage an external vendor for professional cleaning, which incurs a fee. However, our Night Manager was informed that you had personally removed the stains, and in consideration of this and after further review, the charge was waived. We sincerely apologize for the confusion and any inconvenience this may have caused. Your comments regarding breakfast have been shared with our culinary team to improve the variety of vegetarian offerings moving forward. We appreciate your feedback and hope to have the chance to provide you with a smoother and more enjoyable experience in the future. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore

Dear Ms. Shah, Thank you for taking the time to share your recent experience with us. We sincerely regret to hear that your breakfast experience did not meet your expectations, especially in terms of vegetarian options. Please accept our sincere apologies for the inconvenience caused. We understand how important it is to have suitable meal choices available, and we are sorry that your requirements were not attended to during your stay. Your feedback has been shared with our culinary and service teams for immediate review and improvement. We truly value all our guests and strive to offer an inclusive and enjoyable experience for everyone. Your comments will help us do better, and we hope to have the opportunity to welcome you back in the future with a more satisfying stay. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Tue Mar 11 07:53:55 IST 2025

Dear Vishal Sharma, Thank you for your feedback. Your input is valuable, and we will work on improving. Best regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Sat Mar 08 12:50:30 IST 2025

Dear Karthik Kumar Akupatri, Thank you for your feedback. We apologize for the room not being ready and the missing amenities. We'll address these issues with the team to improve our service. Marilyn

Grand Copthorne Waterfront Singapore has replied on Tue Jan 28 19:13:27 IST 2025

Dear Priyanka, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, especially in terms of hospitality and the room assignment. We sincerely apologize for the inconvenience caused by the early check-in and the downgrade in room. This is certainly not the standard of service we strive to provide, and we understand your frustration. Please know that your concerns have been shared with the team for review, and we will take the necessary steps to improve in these areas. We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Mon Jan 13 11:28:06 IST 2025

Dear Shashank Shirole, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you and your family had a fantastic stay and found our staff polite and accommodating. It's great to know that you enjoyed our buffet, the convenient location near Havelock MRT station and the bus stop, as well as the scenic surroundings along the Singapore River. We’re especially delighted that you could relax and unwind after your busy days, enjoying the beautiful views of the Singapore skyline from your room. Your kind words truly motivate us to continue providing memorable experiences for our guests. We look forward to welcoming you and your family back for another relaxing stay in the future! Best regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Fri Jan 10 07:20:13 IST 2025

Dear Sharad Kumar, Thank you for your kind review and for sharing your experience with us! We’re thrilled to hear that you enjoyed the central location, the great view, and the variety of dining options, including our Indian restaurant. It’s also great to know that you found the rooms spacious and comfortable. We truly appreciate your feedback regarding the check-in experience, and we will take it into consideration for continuous improvement. Providing a warm and welcoming service is important to us, and your input helps us enhance our guests’ experience. Thank you again for your recommendation, and we look forward to welcoming you back during your next visit to Singapore! Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Tue Jan 07 07:34:55 IST 2025

Dear Pavitra Arvind, Thank you for sharing your feedback about your recent stay in our newly renovated Grand Deluxe King room. We’re pleased to hear that you enjoyed your time with us over the New Year period. We truly appreciate your positive rating and are glad that the newly renovated room met your expectations. If there is any specific feedback you’d like to share that could help us improve and provide a 5-star experience in the future, we would love to hear from you. Thank you once again for choosing to stay with us. We hope to welcome you back soon for another enjoyable stay. Warm regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Fri Dec 27 07:40:59 IST 2024

Dear Kashish Manchanda, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your choice of our Grand Deluxe Twin room. We are sorry to see that your experience did not fully meet your expectations. If there are any specific areas where we could improve or any concerns you encountered during your stay, we would love to hear from you. Your input is invaluable in helping us enhance our services and facilities. We hope to have the opportunity to welcome you back and provide a better experience in the future. Please feel free to reach out to us directly if we can assist with any arrangements for your next visit. Warm regards, Marilyn Christer

Grand Copthorne Waterfront Singapore has replied on Fri Dec 27 07:42:29 IST 2024

Dear Jyotsna Ravi, Thank you for staying with us and for sharing your feedback. We truly appreciate you taking the time to rate your experience. While we are glad you chose our hotel, we notice that your stay fell short of a perfect experience. If there are specific aspects of your visit where we can improve, we would greatly value your insights. Your feedback is essential in helping us enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations. Warm regards, Marilyn Christer

Grand Copthorne Waterfront Singapore has replied on Fri Dec 27 07:41:39 IST 2024

Dear Vinayak Shah, Thank you for choosing to stay with us in our Grand Deluxe Waterfront King room and for taking the time to share your feedback. We’re delighted to see you had a positive experience and appreciate your 4/5 rating. If there’s anything specific we can do to elevate your next stay to a 5-star experience, please don’t hesitate to let us know. Your insights are invaluable as we strive to deliver exceptional stays for all our guests. We look forward to welcoming you back on your next visit to Singapore. Please feel free to contact us directly if we can assist with any arrangements. Warm regards, Marilyn Christer

Grand Copthorne Waterfront Singapore has replied on Sat Dec 14 12:58:53 IST 2024

Dear Ashish Rathor, Thank you for your strong recommendation of the Grand Copthorne Waterfront. However, we noticed that you have rated us 1 out of 5, and we would like to understand if this rating was made in error. We strive to provide the best experience for all of our guests, and we would appreciate any feedback you can provide so we can address any concerns you may have had.We look forward to hearing from you. Warm regards Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Fri Dec 06 17:26:09 IST 2024

Dear Keshav Chandra, Thank you for taking the time to share your feedback with us. While we’re glad to hear you had a good stay, we sincerely apologize for the concerns you raised about the room and staff attitude. Your experience does not reflect the high standards of service and comfort we strive to provide. Rest assured, we will address this with our team to ensure improvements are made. If you could share more details about your stay, we’d appreciate the opportunity to investigate further and make it right. We value your feedback and hope to welcome you back in the future for a more positive experience. Best regards, Marilyn Christer Front Office Manager

Grand Copthorne Waterfront Singapore has replied on Tue Nov 12 06:44:49 IST 2024

Thank you for the excellent review. We are happy to hear that you enjoyed your stay with us and we look forward to welcome you back again. Warm regards Herlin Leman Director of Rooms