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Grand Excelsior Hotel Bur Dubai

Name: Grand Excelsior Hotel Bur Dubai
Address: Kuwait Road - Bur Dubai, Dubai, 121545, UNI
Price range: Grand Excelsior Hotel Bur Dubai Price starts at USD 79/Night

Enjoy food at Indian Restaurant at the property

About Property

Located in Bur Dubai, this award-winning Grand Excelsior Hotel Bur Dubai has grand interiors, rooftop pool with Burj Khalifa views and family-friendly amenities. More

Property Highlights
Activities & Nearby Attractions

Amenities

Roof Top Swimming Pool
Spa
Night Club
+ More Amenities

Property Highlights

Great for a relaxing holiday, Grand Excelsior Hotel Bur Dubai has a spa with Turkish bath, Thai massage centre as well as steam and sauna rooms.Enjoy mesmerizing views of Burj Khalifa and the city skyline from the rooftop pool. There is a gift shop, travel desk and a beauty salon as well.For business travellers, there are 3 meeting rooms, a ballroom and business centre. Hindi, Tamil, Telugu, Punjabi and English-speaking staff are available for assistance.Grand Excelsior Hotel Bur Dubai have amenities like currency exchange, laundry service, daily housekeeping as well as 24-hour front desk and check-in.A separate smoking area is available at Grand Excelsior Hotel Bur Dubai.

Last renovated in 2013, Grand Excelsior Hotel Bur Dubai offers a choice of 282 rooms and suites across 7 floors.

Grand Excelsior Hotel Bur Dubai has 10 dining outlets including 2 Indian restaurants, a sheesha lounge, and a sports bar.Continental breakfast is served daily and halal food is available. Guests can enjoy the comfort of 24-hour room service at Grand Excelsior Hotel Bur Dubai.

Grand Excelsior Hotel Bur Dubai offers free parking for vehicles, and can arrange airport transfers, taxis and rental cars.

Activities & Nearby Attractions

Relax in style at the rooftop pool or spa that offers Turkish bath, Thai massages and soothing treatments.

Popular landmarks such as Burj Khalifa and Dubai Fountains are approximately 6.5 km away. Enjoy a fun day out at Wild Wadi Water Park (16.1 km) , Dolphin Bay (21.3 km) and Aquaventure Water Park (21.9 km) .

During your stay, shop at BurJuman shopping centre (1.5 km) . Shop for local and international brands at the popular Dubai Mall (6 km) and Mall of the Emirates (17.4 km) .

How to Reach the Property

Dubai International Airport is 6.9 km away from the Grand Excelsior Hotel Bur Dubai while Sharjah International Airport is at a distance of 24.3 km.
Metro stations Al Karama (910 m), Al Fahidi (930 m) and ADCB (1.4 km) ensure easy access to top attractions.
More than 100 travellers have liked this property because of its good location.

Deluxe room with Bathtub

Fits 2 Adults

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

Per Night:

$ 79

+ $ 18 taxes & fees

3.6

Very Good(2123 RATINGS)

Bur Dubai

1.4 km drive to Meena Bazaar

Change Dates and Guest(s)

Check-in: 3 PM | Check-out: 12 PM

Check-in date

Check-out date

Rooms, Guests

9 Room Types

Super Package
Free Cancellation
Breakfast Included
Breakfast & Lunch/Dinner Included
All Meals Included

Deluxe room with Bathtub

431 sq.ft (40 sq.mt)
1 King bed(s) or 2 Twin bed(s)
Bathrooms - 1
1 Bathroom

Iron/Ironing Board
Wi-Fi
Mineral Water - additional charge
Air Conditioning
Bathroom
Housekeeping

More Details

Room Only

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 79

+$ 18 taxes & fees Per Night

Book Now

Room With Free Cancellation

Early Check-In upto 4 hours (subject to availability)
25 % Discount On F&B Services
RO Flexi Special rate

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 83

+$ 19 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Breakfast
Express check-in
Free WiFi

Free Cancellation before ‪27 Nov 11:59 PM‬

Cancellation Policy

Free Cancellation till 27 Nov, 11:59 PM
No refund if cancelled after 28 Nov, 12:00 AM

100% Refund

Non Refundable

NOW

27 Nov11:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 84

+$ 19 taxes & fees Per Night

Book Now

Room with Breakfast

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 92

+$ 21 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

20 % Discount On Laundry
Guaranteed Late Check-Out upto 2 hours
25 % Discount On F&B services
Enjoy Happy Hours with 1+1 offer on Alcoholic Beverages, Soft Beverages
Early Check-In upto 4 hours (subject to availability)
BB Flexi - Package

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 97

+$ 22 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch/Dinner

Early Check-In upto 4 hours (subject to availability)
HB FLX Special rates

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 131

+$ 29 taxes & fees Per Night

Book Now

Super Package

Room with Breakfast

Enjoy Happy Hours with 20% Off offer on Alcoholic Beverages, Soft Beverages
Early check-in upto 2 hrs (subject to availability)
Late check-out upto 2 hrs (subject to availability)
20% off on Food & Beverages
Complimentary 2-way Local Transfers
Non-Refundable

More Details

$ 222

$ 133

+$ 23 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch + Dinner

Free Cancellation before ‪26 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 26 Nov, 2:59 PM
No refund if cancelled after 26 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

26 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 189

+$ 43 taxes & fees Per Night

Book Now

Premium Room Exclusive with Burj Khalifa View and Bathtub

700 sq.ft (65 sq.mt)
City View
1 King bed(s)
Bathrooms - 1
1 Bathroom

Air Conditioning
Wi-Fi
Mineral Water - additional charge
Bathroom
Housekeeping
Laundry Service

More Details

Room Only

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 112

+$ 25 taxes & fees Per Night

Book Now

Room With Free Cancellation

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 118

+$ 27 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 132

+$ 30 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Dinner

Breakfast
Dinner included
Express check-in
Free WiFi

Free Cancellation before ‪28 Nov 11:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 11:59 PM
No refund if cancelled after 29 Nov, 12:00 AM

100% Refund

Non Refundable

NOW

28 Nov11:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 142

+$ 32 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch + Dinner

Breakfast
Dinner included
Lunch included
Express check-in
Free WiFi

Free Cancellation before ‪28 Nov 11:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 11:59 PM
No refund if cancelled after 29 Nov, 12:00 AM

100% Refund

Non Refundable

NOW

28 Nov11:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 173

+$ 39 taxes & fees Per Night

Book Now

Room with Breakfast + Lunch/Dinner

Free Early Check in, Subject to Availability
Late Check-Out upto 4 hours (subject to availability)
25 % Discount On F&B Services
Non-Refundable

More Details

$ 294

$ 176

+$ 31 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch/Dinner

Free Early Check in, Subject to Availability
Late Check-Out upto 4 hours (subject to availability)
25 % Discount On F&B Services

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 300

$ 180

+$ 31 taxes & fees Per Night

Book Now

Premium Room

570 sq.ft (53 sq.mt)
King Bed, 2 x SingleBed

Air Conditioning
Minibar
Slippers

More Details

Room With Free Cancellation | Breakfast only

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 124

+$ 28 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch/Dinner

Free Cancellation before ‪30 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 30 Nov, 2:59 PM
No refund if cancelled after 30 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

30 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 158

+$ 36 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch + Dinner

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 195

+$ 44 taxes & fees Per Night

Book Now

Family Suite : Triple Exclusive

570 sq.ft (53 sq.mt)
City View
King Bed
1 Bathroom

Housekeeping
Bathroom
Room Service
In-room Dining (Indian and Jain food available)
Wi-Fi
Air Conditioning

More Details

Room Only

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 132

+$ 30 taxes & fees Per Night

Book Now

Room With Free Cancellation

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 139

+$ 31 taxes & fees Per Night

Book Now

Room with Breakfast

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 145

+$ 33 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 153

+$ 34 taxes & fees Per Night

Book Now

Commodore suite Exclusive

861 sq.ft (80 sq.mt)
City View
King Bed
1 Bathroom

Iron/Ironing Board
Housekeeping
24-hour Room Service
Bathroom
Wi-Fi
24-hour In-room Dining

More Details

Room Only

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 158

+$ 36 taxes & fees Per Night

Book Now

Room With Free Cancellation

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 167

+$ 38 taxes & fees Per Night

Book Now

Room with Breakfast

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 172

+$ 39 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 181

+$ 41 taxes & fees Per Night

Book Now

Family Suite: Quad Exclusive

570 sq.ft (53 sq.mt)
City View
King Bed
1 Bathroom

More Details

Room Only

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 158

+$ 36 taxes & fees Per Night

Book Now

Room With Free Cancellation

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 167

+$ 38 taxes & fees Per Night

Book Now

Room with Breakfast

Early Check-In upto 4 hours (subject to availability)
Non-Refundable

More Details

$ 172

+$ 39 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 181

+$ 41 taxes & fees Per Night

Book Now

Executive One-Bedroom Suite with Bathub and Living area

861 sq.ft (80 sq.mt)
Bedroom 1 - 1 King bed(s)
Bathrooms - 1
1 Bathroom

Air Conditioning
Wi-Fi
Air Purifier
Mineral Water - additional charge
Bathroom
Housekeeping

More Details

Room With Free Cancellation

Free Early Check in, Subject to Availability
Late Check-Out upto 4 hours (subject to availability)
25 % Discount On F&B Services

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 300

$ 180

+$ 31 taxes & fees Per Night

Book Now

Room with Breakfast

Free Early Check in, Subject to Availability
Late Check-Out upto 4 hours (subject to availability)
25 % Discount On F&B Services
Non-Refundable

More Details

$ 313

$ 188

+$ 33 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Early Check-In upto 4 hours (subject to availability)

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 321

$ 193

+$ 33 taxes & fees Per Night

Book Now

Room with Breakfast + Lunch/Dinner

Free Early Check in, Subject to Availability
Late Check-Out upto 4 hours (subject to availability)
25 % Discount On F&B Services
Non-Refundable

More Details

$ 354

$ 212

+$ 37 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch/Dinner

Free Early Check in, Subject to Availability
Late Check-Out upto 4 hours (subject to availability)
25 % Discount On F&B Services

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec02:59 PM

Check-in

More Details

$ 368

$ 221

+$ 38 taxes & fees Per Night

Book Now

Commodore Suite

570 sq.ft (53 sq.mt)
King Bed, 2 x SingleBed

More Details

Room With Free Cancellation | Breakfast only

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 176

+$ 39 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch/Dinner

Free Cancellation before ‪30 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 30 Nov, 2:59 PM
No refund if cancelled after 30 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

30 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 209

+$ 47 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch + Dinner

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 246

+$ 55 taxes & fees Per Night

Book Now

Viceroy Suite

1076 sq.ft (100 sq.mt)
King Bed

More Details

Room With Free Cancellation | Breakfast only

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 190

+$ 43 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch/Dinner

Free Cancellation before ‪30 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 30 Nov, 2:59 PM
No refund if cancelled after 30 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

30 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 223

+$ 50 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast + Lunch + Dinner

Free Cancellation before ‪28 Nov 02:59 PM‬

Cancellation Policy

Free Cancellation till 28 Nov, 2:59 PM
No refund if cancelled after 28 Nov, 3:00 PM

100% Refund

Non Refundable

NOW

28 Nov02:59 PM

05 Dec10:59 AM

Check-in

More Details

$ 260

+$ 59 taxes & fees Per Night

Book Now

Grand Excelsior Hotel Bur Dubai Location

location icon Location rated 3.7 by guests

Important information

Please check detailed rules while reviewing your booking

Mandatory Charges

City Tax
Know more
USD 4

Grand Excelsior Hotel Bur Dubai Photos by Guests

+489 Guest Photos

User Rating & Reviews

everyone
group
couple
solo
business
family

3.6

Very Good

2123 Ratings

Last 10 Customer Ratings (Latest First)

Rating Categories

Hospitality3.9
Facilities3.3
Food3.6
Room4.1
Cleanliness3.6
Value For Money3.7

We are using generative AI to show you summarised user review

Review Summary

The property has a good location and spacious rooms. Some guests mentioned issues with cleanliness and maintenance. Breakfast options were limited, especially for Indian guests. Staff behavior varied, with some being helpful while others were rude. Hidden charges and strict policies regarding visitors were highlighted. Overall, mixed reviews regarding service quality and amenities were observed.

2.0

Poor Stay

mahesh m.family with 1 kid

At the time of check-in, we had to carry our luggage to the room ourselves. Everything in the room was bad, including the facilities like phone locker and shower.

Travel Month: Oct 2025 (6-Night Stay)

Room: Deluxe room with Bathtub

2.0

Ordinary hotel like any other low cost hotel in sub

kaustubh m.family with 1 kid

This is definitely not a 4 star property. Average property like any other low cost hotel. Bathroom Towels - Only 2 bathroom towels were provided when I stayed with my family (2 Adult and 2 Kids). After 3-4 follow-up (From Afternoon till evening) with housekeeping I got them at night. Water Bottles - As per hotel policy only 2 water bottles (500 ml each) per person are provided. Which is very less in a country like Dubai. You need at least 2 liter water per person in a day to remain hydrated. Extra water bottles are chargeable. Finally I purchased from a local store (2 AED for 1 LTR). Room Service - If you want to eat outside food in your room and you request for plates but to my surprise they are chargeable (15 AED per plate) which is more expensive than food that you are eating. Ideally 4 start / 5 star hotels does not charge extra for Water bottles and Plates etc. Complimentary Breakfast - Even breakfast area/room is mismanaged and unorganised. Indian and Continental breakfast areas are in different location and customer need to choose any one type of breakfast. Indian Breakfast area is organized in conference room located on 1st floor which is difficult to manage specially when hotel rooms are full as most of the breakfast items gets out of stock and you have to wait for them to get refill. Continental breakfast is at ground floor. Overall Hotel management are not flexible with hospitality and treat customers like they are doing a favour. This is not a customer friendly hotel with the price you are paying.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:51:30 IST 2025

Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Excelsior Hotel Bur Dubai. We sincerely regret that your experience did not meet your expectations. Providing exceptional service and a comfortable stay for our guests is our top priority, and we are truly sorry that we fell short in this instance. Please know that we take your comments seriously and are actively reviewing the situation to ensure that such concerns are addressed and prevented in the future. We deeply appreciate your honesty and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the outstanding experience you deserve. Warm Regards, The Grand Excelsior Hotel Bur Dubai Team

1.0

Terrible Stay

raghavendra s.family with 1 kid

Review of Grand Excelsior hotel Bur Dubai: This hotel is certainly on the decline. First thing that hits you is, after a long flight when you arrive at the hotel, the last thing you get from the staff is even a mere smile that doesn’t cost you anything . The staff is unwelcoming and rude. You have to wait at the lobby for a long time till they arrange check-in. Though the rooms are decent and spacious, the stuff inside seem not maintained for a long time since it is an old hotel. The most shocking thing we experienced was that they make you sign a paper telling that you will be charged 500AED for misusing the linen. If you even make a small stain on blanket or towel which can easily removed with a mild wash, they will demand 500 AED which is like ten times the price of the cloth. We hass a bus waiting for us to go to Yas island and they created a scene demanding 500AED for the linen. We missed the bus and had to wait for a long time for the next one in the dubai heat. So be very careful how you use their rooms and they are looking to grab money with the slightest of reasons. I have travelled around the world and never had an unpleasant stay as in this hotel. Book at your own risk!

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:48:59 IST 2025

5.0

Excellent Stay

shamsheer m.group

Property location was very good. Room was spacious and clean

Travel Month: Oct 2025 (5-Night Stay)

Room: Premium Room with Burj Khalifa View and Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:45:50 IST 2025

Dear Esteemed Guest, Thank you for your wonderful feedback! We sincerely appreciate your kind words and are delighted to hear that you had a positive experience with us. Your encouragement inspires our team to continue delivering exceptional service. Rest assured, your thoughtful comments have been shared with our dedicated staff. We look forward to welcoming you back to The Grand Excelsior Hotel Bur Dubai for another memorable stay! Warm regards, The Grand Excelsior Hotel Bur Dubai Team

3.0

Average Stay

gaurav s.family with 2 kids

Property is clean and staff is very professional and helpful. The rooms are good but washrooms are average and have couple of issues (water clogging, poor WC, Bathing area/shower). Location is central but not very close to any Metro station (requires atoeast 20-25 mins walk (in hot weather). It is reasonably priced hence becomes one of the most sought after options. Overall stay was satisfactory and worth the tarrif.

Travel Month: Oct 2025 (5-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:45:29 IST 2025

3.0

Average hotel with great location.

ritesh j.family with 2 kids

The location is very great. Hotel rooms were average, bathroom fittings and electrical fittings were not working. There was dust on furniture. Also the staff was not so welcoming, nor smiling, they maintained the staright face pattern. We made 3-4 minor request during the stay but non of them were fulfilled.

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:45:02 IST 2025

1.0

Terrible Stay

denis m.family with 2 kids

Very rude, non-courteous, never smiling staff, you feel like you have walked into a prison. Rooms were very old and unclean, bedsheets gave my wife skin allergy. First hotel we ever stayed in which asks guests to sign an agreement of 500 AED that their so called property and things in room won’t be damaged, this was never informed while booking but was forced on during check in.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:43:40 IST 2025

1.0

Hotel Hygiene and Services not in par with 4 star Hotel Ratings

punithan m.family with 1 kid

Not recommended. Services were not upto mark for a 4 star Hotel status. Housekeeping interms of washroom cleaning done on demand. and toiletries and towels not kept for the no of Guests, but only for two where as we were 3 Adults and one kid. Tonour suprise we were greeted by two big cockroaches on the 3rd day of the stay, when brought to the notice of the staff, they requested to take pics or videos of the cockroaches as if they would stay to pose for video or photographs. The cptain Mr.Hussein was polite and courteous to hear us out, but his boss Mr.Mohammad was rude and uncourteous behaviour and lacks basic courtesy extended towards guest. Highly not recommended for stay if one is expecting 4 star property experience.

Travel Month: Oct 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:42:10 IST 2025

1.0

Terrible Stay

rajeev k.business

It’s worst hotel service I ever found in my 18years of travel. Even room was booked for 2persons, they charged 150Dhiram extra at the time of check in of 2nd person saying that 2nd person came after 3 hours if your check in so it’s applicable, what nonsense is this I couldn’t understand. For each guest who came to meet me they charge 150Dhs additional. Breakfast buffet was also terrible .

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:39:24 IST 2025

3.0

Average Stay

bedi m.group

Room service was v slow room size a little small.

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:37:25 IST 2025

5.0

Excellent Stay

mohammed m.solo

It was a great experience and a good stay with good and clean environment, and very good staff and very good

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:37:02 IST 2025

1.0

Terrible Stay

manish.family

the hotel staff is very bad they will charge you anyway by making excuses that you missued their stuff and they don't even provide facilities they have mentioned like iron towel bathrope and firstly they denied to check us in even if we pre paid it was very bad experience we had paid lot of money and it wasn't even worth it

Travel Month: Oct 2025 (6-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:36:50 IST 2025

3.0

Average Stay

amit m.solo

It is good and amazing. Location is good have so many indian restro aroubd

Travel Month: Oct 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:35:28 IST 2025

2.0

Poor Stay

rishabh b.business

If You book picture shown you don't get that kind of room first of all, and second thing, as shown on picture, there is nothing in this property. Please be aware from the property pictures.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:35:09 IST 2025

1.0

Terrible Stay

anubhav d.group

It was a really bad experience, unfriendly hotel staff, scamming customers with unnecessary fines

Travel Month: Sep 2025 (7-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Thu Oct 30 14:33:45 IST 2025

3.0

Worst Hotel

varun p.family with 5 kids

Dusty Hotel, Behind side tables and sofas We were very disappointed with our stay due to the unprofessional behavior of the reception and housekeeping staff. We were unfairly penalized with charges for bed sheet stains that we were not responsible for. Despite our attempts to explain, the staff refused to listen or verify the facts. The housekeeping team appeared lethargic and quick to guests without any proper explanations . As tourists visiting from another country, we expected a more courteous and professional approach. This experience left a very negative impression of the hotel’s hospitality standards

Travel Month: Oct 2025 (4-Night Stay)

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:54:09 IST 2025

4.0

reception

praveen k.family

Hotel reception people are bit harsh.. they should be properly trained how to speak to customers. ..

Travel Month: Aug 2025 (3-Night Stay)

Room: Premium Room with Burj Khalifa View and Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:52:48 IST 2025

4.0

Good Stay

kiran b.family

Food included breakfast and dinner , however there was no Indian food in the international cuisine menu.

Travel Month: Oct 2025

Room: Deluxe room with Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:51:37 IST 2025

5.0

Excellent Stay

prateek.family with 1 kid

Property location is very good rooms are big and comfortable Nice stay but breakfast is not so good but you can make it good

Travel Month: Oct 2025

Room: Premium Room with Burj Khalifa View and Bathtub

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:51:26 IST 2025

1.0

very bad room

uvais p.couple

Very bad room , given by them . Switch sockets are not working properly. The response from the reception support also not in professional way

Travel Month: Sep 2025

Room: Deluxe Queen Bed

Grand Excelsior Hotel Bur Dubai has replied on Tue Oct 14 11:51:16 IST 2025

Frequently asked questions about Grand Excelsior Hotel Bur Dubai

How far is Grand Excelsior Hotel - Bur Dubai from Dubai International Airport (DXB)? Does the hotel offer airport transfer services?

Grand Excelsior Hotel - Bur Dubai is about 8 kilometers from Dubai International Airport (DXB), roughly a 10-15 minute drive. Yes, the hotel offers paid airport transfer services.

What are the charges of extra bed/crib?

What are the breakfast charges if it's not already included in my booking?

All 13 answered questions