Zenseana Resort & Spa

Zenseana Resort & Spa has replied on Sun Sep 07 08:34:59 IST 2025

Dear Mr. Khurana, Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced during your stay. The electricity outage was caused by a power supply failure from the local electricity authority that affected the entire Patong area, and unfortunately, it was beyond our control. We understand how frustrating this must have been and we truly apologize for the discomfort. Your comments regarding the room size, breakfast, and facilities have also been noted, and we will review them carefully to improve the guest experience. We value your feedback and hope to have the opportunity to welcome you again in the future under better circumstances. Best regards, Pantiwa L. Operations Manager ZENSEANA Resort & Spa

Zenseana Resort & Spa has replied on Tue Jul 22 07:05:20 IST 2025

Dear Mr. Jindal, Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad to hear that you found our hotel a nice place to stay. We sincerely apologize for the misunderstanding regarding the beach shuttle service. Your comment has been noted, and we will immediately review the information displayed on booking platforms to ensure accuracy and avoid future confusion. We truly appreciate your input and hope to welcome you again with improved clarity and service. Warm regards, Pantiwa L. Operations Manager ZENSEANA Resort & Spa

Zenseana Resort & Spa has replied on Sat Jul 12 08:35:26 IST 2025

Dear Arjun Kadegiya, Thank you for your feedback. We sincerely apologize if you felt dissatisfied with the charge for the hand towel. Please allow us to clarify that the fee was applied due to unusual stains that required special treatment beyond standard laundering procedures. We understand your concerns, and we will review this matter further with our housekeeping team to ensure transparency and fairness in our policies. Your comments are very important to us and will help us improve our service for all future guests. Once again, we apologize for any inconvenience and thank you for sharing your thoughts. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa

Dear Nikunj Agarwal, Thank you for stay with us and excellent rating our hotel. We are looking forward to welcome you in the next holiday bring to Phuket. Best Regards, Pantiwa L Operations Manager,

Zenseana Resort & Spa has replied on Sat Jul 12 08:37:17 IST 2025

Dear Mandeep Sharma, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about your disappointing experience throughout your stay. Please accept our sincere apologies for the inconveniences caused, from the delayed check-in process and power outage to the housekeeping and transportation issues you encountered. We take your concerns very seriously and are currently investigating each point you mentioned. The guest experience is our top priority, and it is clear that we did not meet the standards we strive for during your visit. We are reviewing staffing levels at reception, improving emergency protocols, and working closely with our travel desk partners to ensure guest safety and service. We understand your frustration and regret that your stay did not reflect the level of hospitality we are known for. Thank you once again for your feedback, which will help us make the necessary improvements. We truly hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa has replied on Sun Jun 22 14:28:47 IST 2025

Dear Aravind Kumar, Thank you for sharing the excellent feedback and we are delighted to know that your stay was enjoyable and memorable. We look forward to welcoming you back here again Warm regards, Pantiwa Operations Manager

Zenseana Resort & Spa has replied on Mon May 19 16:58:27 IST 2025

Dear Sharuk Aziz, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Kanokorn P, Front Office Manager

Zenseana Resort & Spa has replied on Sun May 11 15:05:37 IST 2025

Dear Maheskumar Jevela, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa has replied on Sun May 11 15:05:56 IST 2025

Dear Vikas, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa

Dear Ashwin, Thank you for stay with us and excellent rating our hotel. We are looking forward to welcome you in the next holiday bring to Phuket. Best Regards, Pantiwa L Operations Manager,

Zenseana Resort & Spa

Dear Nadeem, Thank you for stay with us and excellent rating our hotel. We are looking forward to welcome you in the next holiday bring to Phuket. Best Regards, Pantiwa L Operations Manager,

Zenseana Resort & Spa has replied on Sun May 11 15:06:30 IST 2025

Dear Mehul, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa

Dear Salma, Thank you for stay with us and excellent rating our hotel. We are looking forward to welcome you in the next holiday bring to Phuket. Best Regards, Pantiwa L Operations Manager,

Zenseana Resort & Spa has replied on Sun May 11 15:06:45 IST 2025

Dear Priyank, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa has replied on Sun May 11 15:06:59 IST 2025

Dear Sourabh, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa has replied on Sun May 11 15:07:14 IST 2025

Dear Pragnya, Thank you for stay with us at Zenseana Resort&Spa and for your valuable feedback following Sorry to learn your satisfaction that the stay was not meet your expectation we do take all comments seriously and appreciate all the feedback we can get. Warm regards, Pantiwa L. Operations Manager

Zenseana Resort & Spa

Dear Naina, Thank you for stay with us and excellent rating our hotel. We are looking forward to welcome you in the next holiday bring to Phuket. Best Regards, Pantiwa L Operations Manager,