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Guests appreciate the prime location of the property, situated just across from Forum Mall and within walking distance of parks and essential shops. The cozy environment and tasty food, including vegetarian options, add to the charm. The staff is noted for their helpfulness, making it a convenient choice for exploring Almaty. Some reviews mention service inconsistencies, especially regarding housekeeping requests.
4.0Good Stay
jaymesh s.family with 3 kids
it was good stay just opposite to one of the happening malls of the Almaty (Forum Mall).
walkable distance to park and few other basic necessities shops
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
5.0Excellent Stay
deepangna s.
Everything about almaty was brilliant.
The weather, the people, our hotel was cozy and the food was great too. They provided vegetarian options for Indians. The location was in the heart of the city and super accessible from metro stations. Some of the best cafes and spots were only 15 mins away from the property!
Room: Standard Room, 2 Twin Beds, Non Smoking
Very helpful staff and good food in the hotel summed up the stay. Also the vicinity to Forum mall and couple of Indian restaurants was the ease we were after
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
5.0Excellent Stay
pooja r.
Travel Month: Jan 2025 (5-Night Stay)Room: Standard Room
3.0Average Stay
shubham a.
couple Location was fine, staff & service was not upto 4 star hotel. Service is poor like for most of the requests they simply deny. We were struggling to get simple house keeping items also. Room service took too much time. We asked for room cleaning daily, but in our 5 nights stay they barely changed bedsheets & blankets.
Room: Standard Room, 1 King Bed, Smoking
3.0Average Stay
vivek s.family It was a day stay to catch flight in night. Rooms are very small and interior was not very attractive. No bell boys during check in so we took our 6 bags with ourselves in their trolley. Reception staff was courteaos, attentive and helpful.
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
3.0A very average/mediocre hotel
siddhartha s.couple The hotel was average at max. Rooms were cramped and washrooms were extremely small. Breakfast was again average. All throughout my stay of 5 days their bread toaster dint work and nobody bothered to even repair it. Kettle in the room was extremely dirty. All in all a very average experience. Safe to say wont stay again.
Room: Standard Room, 1 Double Bed with Sofa bed, Smoking
5.0Excellent Stay
ishan m.family Good location and very well maintained property. Food was continental. If fond of indian foods, you need to look for indian restaurants. All amenities and services were great.
Room: Standard Room, 1 King Bed, Non Smoking
4.0Good Stay
aishwarya g. Good location, amazing view. Staff was quite nice & helper us with booking city excursions. I recommend it to all the fellow travelers.
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
Travel Month: Sep 2024 (7-Night Stay)Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
The hotel is good and nicely located. The breakfast options are very few. The staff is very courteous. Overall, it was a good stay.
Room: Standard Room, 1 King Bed, Smoking
1.0Never going to recommend a stay with them.
dr v.couple Horrible hospitality, horrible services, although a lot of indians book a stay with them, but no arrangements for vegetarians.
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
2.0Not at all the holiday inn experience
mudit k.family
The experience at the hotel was terrible. I did the booking through makemytrip, and provided the credit card details while booking. And mm t confirmed me that hotel will charge my card anytime. But when i arrived they declined saying they don't have any information and i need to do the payment. I had to swipe the card again which have incurred the international charges. Secondly, the rooms air conditioner was not working. We requested to fix and finally they changed the rooms. But again the room ac was not working properly and had to get into an heated argument with the manager in mid night for it. Then some mechanic came and fixed it. In all it took them 14 hours to just to provide us a room.
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
Travel Month: Jun 2024Room: Standard Room, 2 Twin Beds, Non Smoking
3.0Average Stay
gangeshwaranna p.couple The hotel is not worth the price both for interiors and service offerings. Room was big and comfortable. Location is ok. Slightly far off from main city but manageable. The carpet is old and not clean. The furniture are very old. The bathroom had tub (old style. No water jet in toilet. No live counter for omelet. The booking staff lackadaisical and didn't even considered my request for twin beds service was ok. Breakfast place too congested. They can use some place near outside entrance
Room: Standard Room, 1 King Bed, Smoking
Rooms very small and uncooperative staff
Room: Standard Room, 1 Double Bed with Sofa bed, Smoking
4.0Good Stay
chinmay l. 4. It was good, the rooms had all the amenities and breakfast was good. Only issue i see was room size being smaller and no live breakfast menu
Room: Standard Room, 1 Double Bed with Sofa bed, Smoking
5.0Excellent location and breakfast and rooms
saurabh s.couple Perfect location with a cafe and mall opposite to hotel and breakfast is too good with eggs and bread and fruits and all types of english breads and cakes
Room: Standard Room, 1 Double Bed with Sofa bed, Non Smoking
3.0Location food amenities services
tarun b.family Location of hotel is very good. But very limited food. And the ac of the hotel not work and hot in room. The service is ok. The cleaning staff is not good. Room as well as washroom not clean properly. No one come to pickup your luggage bag.
Room: Standard Room, 1 King Bed, Non Smoking
3.0Average Stay
kapil c. Staff is non courteous basic request like omelette is also not entertained at breakfast table
5% additional charge’s on total bill in lieu of government tax
overall a very average experience
Room: Standard Room, 1 King Bed (Top Floor)
