Omega Hotel, Bur Dubai

Omega Hotel, Bur Dubai has replied on Fri Nov 07 15:20:34 IST 2025

DEAR VALUED GUEST, THANK YOU FOR TAKING TIME TO SHARE YOUR FEEDBACK!!! WE ARE HAPPY TO KNOW THAT YOUR STAY WAS COMFORTABLE AND APPRECIATED OUR SPACIOUS ROOM, OUR SERVICES AND OUR INDIAN FOOD MET YOUR EXPECTATIONS. REGARDING EARLY CHECK-IN, WE PROVIDED YOU ROOM AT 11:30 AM AS OUR CHECK-IN TIME IS 14:00 HRS. AND EVEN UPGRADED YOUR ROOM FROM STANDARD TO JUNIOR SUITE. WE ALWAYS STRIVE TO ENSURE EVERY GUEST ARE WELL TAKEN CARE. LOOKING FORWARD TO WELCOME YOU BACK SOON!!! WARM REGARDS, SEVAL FERNANDES FRONT OFFICE SUPERVISOR

Omega Hotel, Bur Dubai

Dear valued Guest, Thank you for taking time to share your feedback! We apologize for the issue you experienced during your visit particularly with room size, with the paid breakfast and receiving the wrong food order from room service. Regarding the food you ordered in room at dinner time, we understand that our team mistakenly delivered an order meant for another room to yours, we want to assure you that we took immediate action to rectify the situation, even the full amount you paid was refunded to you as we acknowledge, it was our mistake. Our head chef Mr. Sanjay personally spoke with you to address the issue, and we appreciated your understanding saying that such mistakes can happen. We are taking steps to ensure that our staff is more diligent in future. As for the paid breakfast, we would like to clarify you booked room without breakfast and you opted for paid breakfast buffet instead of ala-carte. After your breakfast or during your stay you never informed us that you were not happy with our breakfast buffet. However, you booked a standard room which is base category room in our property and same was provided to you. Regards, Seval Fernandes Front office supervisor

Omega Hotel, Bur Dubai has replied on Wed Oct 22 20:00:59 IST 2025

Dear Valued Guest!!! Thank you for taking time to share your feedback. We hope you had a comfortable stay with us. We apologize for the poor service you experienced, particularly with regards to room service. It would have been great if you would have mentioned the issue you faced as we take all feedbacks seriously to make things right and do the possible if required. However, we ensure that our guests receives the best possible experience. We are glad to welcome you back soon!! Warm Regards, Seval Fernandes Front Office Supervisor

Omega Hotel, Bur Dubai has replied on Wed Oct 15 20:09:40 IST 2025

Dear Valued Guest!! Thank you for taking time to share your valuable feedback and rating us 5-Star!!! We are glad to hear that you had a wonderful stay with us. We would love to know more about your experience on how we can make your next visit even better. Your feedback means a lots to us. We hope to see you soon again!! Warm Regards, Seval Fernandes Front Office Supervisor

Omega Hotel, Bur Dubai has replied on Tue Oct 14 19:21:33 IST 2025

Dear Valued Guest!! Thank you for taking time to share your feedback!! We regret the inconvenience caused during your stay, regarding the water temperature issue. We do understand that having only hot water in the room and needing to mix it with cold water for bathing wasn’t ideal. We would like to clarify that due to the current outside temperature, the water temperature is affected accordingly. However, our staff also mentioned to you that we can provide cold water full of bucket when needed. We appreciate your feedback and hope you understand the situation. If you have any suggestions please don’t hesitate to share with us so that we improve and ensure that every visit exceeds guest expectation. Looking forward to welcome you back soon and give us a chance to serve you!! Warm Regards, Seval Fernandes Front office Supervisor

Omega Hotel, Bur Dubai has replied on Tue Oct 14 14:16:51 IST 2025

Dear Valued Guest!! Thank you for taking time to share your feedback and rating us 5-Star!! We are glad to know you had a great experience with us and truly appreciate your support. We are happy to know that you appreciated our amenities, gym, swimming pool, steam and sauna and our staff. Our team takes pride in providing excellent guest service and its great to see that reflected in your review. Thank you once again for recommending us to others. We look forward to serve you again!! Warm Regards, Seval Fernandes Front Office Supervisor

Omega Hotel, Bur Dubai has replied on Tue Oct 14 14:03:20 IST 2025

Dear Valued Guest!! Thank You For taking time to share your experience with us. We are deeply sorry to hear about the disappointing experience you had during your stay with us. We would like to know what exactly happed, as your feedback is valuable to us and to ensure our staff is trained to provide respectful and responsible service to all our guest. Hope to see you back again in future! Warm Regards, seval Fernandes Front Office Supervisor

Omega Hotel, Bur Dubai has replied on Sun Oct 12 19:37:35 IST 2025

Dear valued Guest!! Thank you for taking time to share your feedback!! We are sorry to hear that we didn’t meet your expectations. As you mentioned our staff is rude and are not helpful we would like to know more about what exactly happened so we can look into it and make things right. We appreciate your feedback. Regarding guest service we always look forward to improve even better to ensure comfortable stay for our guest. If you would like to discuss or have any other suggestions please don’t hesitate to share with us. Looking forward to welcome you back soon and give us a chance to serve you!! Warm Regards, Seval Fernandes Front office Supervisor

Omega Hotel, Bur Dubai has replied on Sun Oct 12 19:00:43 IST 2025

Dear valued Guest!! Thank you for taking time to share your feedback!! We are sorry to hear that you were not satisfied with your experience at omega hotel. Mr. Hurria to let you know, our standard check-in time is 14:00 Hrs. You arrived early morning to our hotel requesting for early check-in and we informed you that it was not possible due to our high occupancy. However, as a courtesy room was provided to you at 12:00 noon without any charges. Everyday we do place 2 complimentary water bottles during the daily cleaning service and if needed before cleaning we do provide immediately the same when requested on call. Regarding the tourism fees for every guest its mandatory to pay before check-in. As well, we accommodated you the best room in standard category. We appreciate your feedback as it helps us to improve in future. Looking forward to welcome you back soon!! Warm Regards, Seval Fernandes Front office Supervisor

Omega Hotel, Bur Dubai

Dear Valued Guest! Thank you for choosing to stay with us and for taking time to share your experience. We are glad to hear that you found your stay decent and appreciated the easy access to the local areas, We also appreciate your feedback regarding the amenities in a four star hotel context, Regarding the hand and body wash might be there was some miscommunication happened, to add on we do provide training to our staff every month to ensure excellent service to our guest, however we also provide useable bathroom slippers. We are happy to know our staff were decent enough and cooperative. We are glad you found the room suitable as well. We appreciate your feedback and look forward to serve you again back soon!! Warm Regards, Seval Fernandes Front Office Supervisor

Omega Hotel, Bur Dubai has replied on Wed Oct 08 16:13:06 IST 2025

Dear Valued Guest! We are thrilled to hear that you had a cozy and warm stay with us. We are glad that the central location made it easy for you to get around to trains, buses, taxis or tour trip, Thank you for your awesome review and for recommending us to others! We look forward to host you again soon!! Warm Regards, Seval Fernandes Front Office Supervisor...Read Less

Omega Hotel, Bur Dubai has replied on Wed Oct 08 16:28:53 IST 2025

Dear Valued Guest! Thank you for sharing your feedback with us. I apologize for the poor experience you had during your stay. It would have been great if you had discuss this with us as we would get a chance to rectify the situation and get opportunity to understand what we could have done differently .We assure to take all the feedbacks seriously and commit to provide exceptional service to our guest. We hope to have opportunity to serve you better in future!! Warm Regards, Seval Fernandes Front Office Supervisor.

Omega Hotel, Bur Dubai has replied on Thu Oct 02 11:52:43 IST 2025

Dear Valued Guest, Thank you for your feedback. We regret that your experience fell short of expectations and sincerely apologize for inconvenience caused. However it is our hotel policy as we have to check guest room soon after key submitted for check-out so that you might have not left anything behind. Please be assured that your concerns have been noted and are being addressed with the utmost seriousness. We remain committed to delivering better service and hope to have the opportunity to serve you more satisfactorily in the future. warm Regards Omega Management

Omega Hotel, Bur Dubai has replied on Tue Sep 30 12:21:57 IST 2025

Dear Valued Guest, Thank you for taking the time to share your kind feedback. We're delighted to hear that you enjoyed our convenient location and found the room spacious and comfortable. It’s also wonderful to know that our staff’s helpfulness and courtesy contributed to making your stay an amazing one. Your comments mean a lot to us, and we look forward to welcoming you back for another great experience in the future. Warm regards, Omega Management

Omega Hotel, Bur Dubai has replied on Tue Sep 30 12:22:54 IST 2025

Dear Valued Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great stay with us and that you enjoyed our pool, gym, and the overall experience. It's especially rewarding to know that our staff made a positive impression on you. We truly appreciate your kind words and are glad we could offer you a comfortable and budget-friendly stay. We look forward to welcoming you back again soon! Warm regards, Omega Management

Omega Hotel, Bur Dubai has replied on Sat Sep 27 16:54:12 IST 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Your experience is very important to us, and we are truly sorry for any inconvenience you encountered. Warm Regards Omega Management

Omega Hotel, Bur Dubai has replied on Sat Sep 27 16:50:13 IST 2025

Dear Valued Guest, Thank you for your valuable feedback. We’re glad to hear that your stay met your expectations. We appreciate your patronage and look forward to welcoming you again. Best regards, Omega Management

Omega Hotel, Bur Dubai has replied on Tue Sep 23 18:45:57 IST 2025

Dear Valued Guest, Thank you for your feedback. We regret that your experience fell short of expectations and sincerely apologize for any inconvenience caused. Please be assured that your concerns have been noted and are being addressed with the utmost seriousness. We remain committed to delivering better service and hope to have the opportunity to serve you more satisfactorily in the future. warm Regards Omega Management

Omega Hotel, Bur Dubai has replied on Tue Sep 23 12:29:11 IST 2025

Dear Valued Guest, Thank you so much for your wonderful feedback! We're delighted to hear that you had an awesome stay and enjoyed our hotel, the food, and the convenient location near the market and nearby Indian restaurants. It was a pleasure having you with us, and we look forward to welcoming you back on your next visit. Warm regards, Omega Management

Omega Hotel, Bur Dubai has replied on Sun Sep 14 11:56:48 IST 2025

Dear Valued Guest, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay and found our bathroom facilities satisfactory. It’s great to know that our convenient location near the Highway Metro station and complimentary amenities such as the swimming pool, gym, and sauna enhanced your overall experience. We appreciate your kind words and look forward to welcoming you back to Omega Hotel in the near future. Warm regards, Omega Management