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We checked in at around 3.30 pm. The lady at the reception standing on counter no 2 from the left called out a white gentleman before me although I was the first one headed towards her very unapologetically. She also gave us very hateful looks due to which I was upset throughout our two days stay despite the room and location being great.

Very rude reception staff and hospitality. Not picking calls in room service, make you wait for anything and everything, indefinitely.

Too much waiting for check in and there is no way you can get early check in. There are charges for everything

Under construction, way too pricey and avg customer service or cold front desk, could have been a far better but somehow managed

I had a wonderful stay at this hotel! The room was comfortable and well-maintained, making it easy to relax. The front desk staff were incredibly helpful and friendly, always ready to assist with anything I needed. The location is absolutely perfect—close to all the key attractions, restaurants, and shops, making it super convenient. I highly recommend staying at this hotel; it’s a great choice for anyone looking for comfort, convenience, and excellent service!

Very good location. Not very friendly staff at reception. Phone in the room not working. For every small things we had to go down to reception.

The hotel has spacious and well kept rooms, its location is perfect with shops restaurant theatres and most attractions within walking distance & the crown jewel times square is a 3 min walk which puts you in the heart of nyc yet a safe distance from the chaos and madness of times square

Hotel was good but staff at the front desk and the food counter were rude, they have delmoisted 100dollars per day as security in which every day’s 35dollars food was included, this information was not given anywhere. Hotel was good but staff at the front desk and the food counter were rude, they have deposited 100dollars per day as security in which every day’s 35dollars food was included, this information was not given anywhere.

The location is great and room size is apt for families. In walking distance from broadway shows, times square etc

The rooms were big and spacious. They were maintained neat and clean. Also the front desk and staff were cooperative. The hotel is very nicely located right in mid of times square being 3 mins walking distance.

Except a point that the hotel is in a prime location and a big brand, the comfort and hospitality are not where you get if you want to stay. Room is decent, comfort is very good for sleep but everything else is empty- even you don’t get a bottle of water to drink. Very primitive hotel for a kind of guests as there are no basic amenities, no proper restaurant, and even tooth brush is not made available. Staff are either adamant or not hospitable. For those who just drop in for sleep and few hours, it may be a choice but for guests who wants to stay for couple of nights- will be disappointing in my opinion.

I had specifically asked for smoking room and filtered search who is allowing it. This hotel was there, checking in they said it is a smoke freevhotel

Room was good, clean and good view of city. Did not have any tooth brush, paste.

The best plus point of this hotel is its location bang on main times square area, near broadway. The rooms are good, clean and well maintained. check-in at 3 pm they refused it till 4 pm. Check out is 12 pm but they refused it beyond 11 am, for everything their charges are 50 usd, to check in even 30 minutes before time or 1 hour beyond 11 am. Never faced this situation anywhere in world. At miami & boston both hotels allowed early check-in without any charges.

Whilst the location is superb however they comfortably forget to mention how to best utilize the credit and in how much time. People judy don't have the same respect

Next to madame tussauds and in 42nd street at times square! you couldn't ask for better! bell desk and concierge service, limited room service and a swanky bar that serves till midnight! great place to stay to experience times square at its best!

The day we checked in. We had paid for extra bed, she charged us again, she didn't give us our breakfast tickets. Also the hotel charging $7 for 1 bottle of water is inhuman. There is no staff who was pleasant.

Even though overall facilities are good, there is shortage of adequate staff. No one is attending room service calls

The room was clean and spacious (especially for one in nyc. We had a balcony with a view of times square, which was lovely. The staff was very sweet as well. It was an excellent experience. They upgraded us to the hilton rewards program and we got free wifi and free water for it too. It was free of cost to upgrade. They even let us use some part of the destination charge as a credit to use in their restaurants which was a good surprise.

Heart of NYC. Close to Times Square. Fabulous place