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Al Andalus Palace 1 Hotel

01234
+28 property photos
Al Andalus Palace 1 Hotel
room photos
Room
+10 guest photos
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About Property

Featuring a restaurant, Al Andalus Palace 1 Hotel is located in Medina in the Al Madinah region, 3.9 miles from Al-Masjid an-Nab ...Read more

Amenities

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2.5
Average(27 RATINGS)
Medina

Medina

Change Dates and Guest(s)

Check-in: 4 PM | Check-out: 1 PM

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Rooms, Guests

Al Andalus Palace 1 Hotel Location

location iconLocation rated 3.3 by guests

Property Rules at Al Andalus Palace 1 Hotel

Check-in: 4 PM Check-out: 1 PM

Al Andalus Palace 1 Hotel Photos by Guests

  • +1 Guest Photos

User Rating & Reviews

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2.5
Average

27 Ratings

Last 10 Customer Ratings (Latest First)

  • 2
  • 1
  • 2
  • 1
  • 5
  • 2
  • 5
  • 4
  • 5
  • 5

Rating Categories

  • Location3.3
  • Cleanliness2.3
  • Value For Money3.0
  • Facilities2.3
  • Child Friendliness2.8
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Review Summary

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The property is well-located near Qibla and the Haram, making it convenient for visitors. However, many guests faced issues like cleanliness, broken amenities, and poor service. Check-in processes were chaotic, with lost bookings and unhelpful staff adding to the frustrations. Some rooms reported bed bugs and unpleasant smells. While a few commend the friendly staff, the overall experience seems marred by significant problems, leaving many guests deeply disappointed during their stay.

4.0

nice place

mustafa n.family

Nice. Place. To stay in do recommend to visit he place

Travel Month: Sep 2024

Room: Quadruple Room

2.0

Poor Stay

aqeel r.

Cleaniness: unsatisfactory location: great food: no room service

Travel Month: Sep 2024 (4-Night Stay)

Room: Budget Double Room

1.0

Horrible experience, don't waste your money!

khadija s.solo

Worst experience ever! never i say never book this property. I booked the first andalus hotel close to al ha-ram medina, and they sent me late night to one of their other properties only due to the property being sold to someone else. Without any prior information, they decided to move. I had to walk all the way with my luggage to the other hotel location which turned out to be sharing space even worse than i had imagined. Shabby, dirty curtains and beds. This place has been a nightmare for me when i had actually come for a peaceful journey! at last, i told them to give refund because i won’t be staying after all this drama and they denied. They asked me to go back to the previous “sold to another seller” andalus 1 to claim my refund? later at night, i had to book a 5 star hotel thinking what else could happen! i’m extremely disappointed

Travel Month: Sep 2024

Room: Budget Double Room

  • user photos
1.0

Spoiled

zarina b.loyalty-iconfamily

The booking was not found by the reception as they denied to accept the mm t reference number, and i didn't have any other references number apart from that, the person was very rude and was laughing at me, didn't even agree to check the booking with my name. I didn't have roaming to call mm t to check, then i had to buy roaming package for 150 aed to call mm t customer service. First call was connected to airline booking and the i had to call back as the call was disconnected by it self, second call also was connected to airline booking but the guy managed to transfer to hotel booking, the person was helpful as much as he can, he had to call me back twice to give new reference number and finally with the agoda reference number the booking was found by the receptionist. This whole process took 3hrs to resolve it. My travel was spoiled, sleep was disturbed and the room was not great as well, not hot water, tried calling the receptionist but no luck till my check out time. So the whole travel experience was spoiled as i only had one day to stay in madina. I would appreciate full investigation on this and compensation for it. Am very regular customer of mm t for flight and hotel booking, this is first time to face this kind of situation. So am waiting for your action and feedback on my spoiled travel to madina

Travel Month: Sep 2024

Room: Budget Double Room

5.0

Excellent Stay

waqar r.

Excellent

Travel Month: Sep 2024

Room: Family Room for 5

5.0

Location wise good

waqar r.group

It's on qibla's side, so for men its very near to ha-ram as well as salami gate were we have to go for salami

Travel Month: Sep 2024

Room: Family Room for 5

  • user photos
  • user photos
1.0

Poo-or

saeed a.family

The level of service is bad, the bathrooms are very difficult and broken, there are bad smells in them, and they only have two reservation sites, booking and aqadah.

Travel Month: Aug 2024

Room: Triple Room

1.0

Money refund 966 derhum

sadia k.family

They came to the hotel and told me that there is no booking. After a lot of insistence, i looked at the computer and said that there is booking but the room is not empty, they said to wait for 2 hours, please pay for the room, i have booked the room. 5 bed family, they told me the key of 3 bed room, they wanted 5 bed room, they didn't say that we don't have it, here you go, take another room, got the money back yesterday, i told them but they took me 4/5 times but did not return the money please help me to get my full 966 riyals back.

Travel Month: Jan 2024

Room: Family Room

  • user photos
  • user photos
  • user photos
1.0

Worst experience of my life to stay in this hotel with family.

shahid a.family

Dirty rooms, bed bugs, broken electric switch, broken bed frames, damage pillows, dirty bedsheets, no internet or phone in room. No iron provided. Smelly bathrooms, dirty carpet. Rude staff. Highly expensive as compare to services provided. Need full refund

Travel Month: Dec 2023

Room: Family Room

5.0

Excellent Stay

syed j.loyalty-icon

It was very nice and the place and the staff of hotel is very nice and very friendly thanks

Travel Month: Dec 2023

Room: Family Room

  • user photos
5.0

Excellent Stay

parvez a.loyalty-iconfamily

It was a really good hotel, it not only provided us the best service but also has a lot of amenities.

Travel Month: Nov 2023

Room: Deluxe King Suite

  • user photos
3.0

About Staff

waseem g.family

The Hotel Manager (Accountant) is only a money oriented person, even after Ramadan he was trying to charge me the same amount than I was crossed check than I was found there is less, when I was found another hotel than after he convinced me to don't leave we will give you less price now but I was changed to another Hotel. but Other front office staff is so cooperative, specially Mr. Sameer really is gave us next level service. Thank you sameer

Travel Month: Apr 2023

Room: Budget Double Room

  • user photos
  • user photos
  • user photos
2.0

Poor service

syed s.family

Late check in process, no wheel chair available at reception for physical challenged person, no house keeping, no drinking water available in room.

Travel Month: Mar 2023

Room: Deluxe King Suite

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Planning to Book Al Andalus Palace 1 Hotel ? Get inspired by Popular Reviews

Excellent Stay

Parvez Ansari

5

It was a really good Al Andalus Palace 1 Hotel, it not only provided us the best service but also has a lot of amenities.

Excellent Stay

Syed Junaid

5

It was very nice and the place and the staff of Al Andalus Palace 1 Hotel is very nice and very friendly thanks

nice place

Mustafa Noor

4

Nice. Place. To stay in do recommend to visit he place

Excellent Stay

Waqar Rasheed

5

Excellent

Location wise good

Waqar Rasheed

5

It's on qibla's side, so for men its very near to ha-ram as well as salami gate were we have to go for salami

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Global Presence

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