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Emirates Grand Hotel

Name: Emirates Grand Hotel
Address: Sheikh Zayed Road, Trade Centr, Dubai, 116957, UNI
Price range: Emirates Grand Hotel Price starts at MYR 525/Night

Hotel with Burj Khalifa view rooms & Indian food

About Property

Experience the vibrant life of the city by staying at this hotel, located close to Burj Khalifa & Dubai Mall.
More

Property Highlights
Activities & Nearby Attractions

Amenities

Spa
Swimming Pool
Gym
+ More Amenities

Deluxe Rooms

Fits 2 Adults

Non-Refundable

Per Night:

MYR 525

+ MYR 118 taxes & fees

2.9

Average(4572 RATINGS)

Sheikh Zayed Road

3.4 km drive to The Dubai Mall

About Sunday Hotels

Designed for work & unwind alike, certain units combine flexible check-in with thoughtful leisure options
From anytime breakfast to all-day diners, curated dining experiences are available at select units

Property Highlights

Enjoy stunning Arabian Gulf and Dubai skyline views while swimming in the Emirates Grand Hotel rooftop pool. Open until midnight, the on-site Emirates Grand Spa sets the tone of a relaxing holiday with 9 treatment rooms, 2 couple suites and 2 Moroccan baths.A fully equipped gym, sauna and Jacuzzi are also there. Coffee lovers can enjoy their caffeine shot at the in-house Starbucks kiosk.For business travellers, there are 8 meeting rooms and a business centre. Emirates Grand Hotel has facilities like currency exchange, daily housekeeping, and a 24-hour front desk.A separate smoking area is available at the Emirates Grand Hotel. Need to withdraw cash? The nearest ATM is just 160 m away.

Emirates Grand Hotel has a multicuisine restaurant boasting stunning skyline views. Enjoy vegetarian, non-vegetarian Halal food and 24-hour room service.

Emirates Grand Hotel offers free parking and can arrange for rental cars and airport transfers.

Activities & Nearby Attractions

Relax with a swim at the rooftop pool, while marveling at the great skyline and gulf views.

Visit attractions such as Burj Khalifa and Museum of the Future (within 5 km).

Enjoy a fun day out at Wild Wadi Water Park (11.7 km), Dolphin Bay (17.4 km) and Aquaventure Water Park (17.9 km).

During your stay, shop at the Dubai Mall (1.6 km) or head to Mall of the Emirates (12.7 km) , the two largest malls in Dubai.

How to Reach the Property

Dubai International Airport is 10.4 km from the Emirates Grand Hotel.
Enjoy easy connectivity across the city via metro stations Financial Centre (140 m) and Emirates Tower Metro Station (910 m).
More than 350 travellers have appreciated the property's location during their stay here.

Change Dates and Guest(s)

Check-in: 4 PM | Check-out: 12 PM

Check-in date

Check-out date

Rooms, Guests

13 Room Types

Free Cancellation
Breakfast Included
Breakfast & Lunch/Dinner Included
All Meals Included
Free Cancellation Zero Payment Now
In times of uncertainty, flexibility matters,
Opt for a free cancellation rate.

Deluxe Rooms

269 sq.ft (25 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room with Breakfast

Non-Refundable

More Details

MYR 525

+MYR 118 taxes & fees Per Night

Book Now

Room with Breakfast + Lunch/Dinner

Non-Refundable

More Details

MYR 671

+MYR 151 taxes & fees Per Night

Book Now

Room With Breakfast + Lunch + Dinner

Non-Refundable

More Details

MYR 818

+MYR 184 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,449

MYR 2,000

+MYR 450 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,694

MYR 2,110

+MYR 475 taxes & fees Per Night

Book Now

Deluxe Rooms Burj View

291 sq.ft (27 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,490

MYR 1,929

+MYR 434 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,472

MYR 2,010

+MYR 452 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 4,735

MYR 2,035

+MYR 458 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,716

MYR 2,120

+MYR 477 taxes & fees Per Night

Book Now

Executive Rooms

538 sq.ft (50 sq.mt)
City View
2 x Single Bed(s)
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,523

MYR 1,944

+MYR 437 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,505

MYR 2,025

+MYR 456 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 5,230

MYR 2,615

+MYR 1,569 taxes & fees Per Night

Book Now

Room with Breakfast

Non-Refundable

More Details

MYR 2,790

+MYR 628 taxes & fees Per Night

Book Now

Executive Rooms Burj View

538 sq.ft (50 sq.mt)
City View
2 x Single Bed(s)
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,568

MYR 1,963

+MYR 442 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,549

MYR 2,045

+MYR 460 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 4,814

MYR 2,068

+MYR 465 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,794

MYR 2,155

+MYR 485 taxes & fees Per Night

Book Now

One Bed Room Suite

538 sq.ft (50 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,657

MYR 2,001

+MYR 450 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,638

MYR 2,085

+MYR 469 taxes & fees Per Night

Book Now

Club Rooms

377 sq.ft (35 sq.mt)
City View
King Bed
1 Bathroom

Mineral Water
Air Conditioning
Iron/Ironing Board
Wi-Fi
Daily Housekeeping
Bathroom

More Details

Room Only

Non-Refundable

More Details

MYR 4,657

MYR 2,001

+MYR 450 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,638

MYR 2,085

+MYR 469 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 4,903

MYR 2,107

+MYR 474 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,883

MYR 2,195

+MYR 494 taxes & fees Per Night

Book Now

One Bed Room Suite Burj View

538 sq.ft (50 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,735

MYR 2,035

+MYR 458 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,716

MYR 2,120

+MYR 477 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 4,981

MYR 2,140

+MYR 482 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,961

MYR 2,230

+MYR 502 taxes & fees Per Night

Book Now

Club Rooms Burj View

269 sq.ft (25 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,735

MYR 2,035

+MYR 458 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,716

MYR 2,120

+MYR 477 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 4,981

MYR 2,140

+MYR 482 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,961

MYR 2,230

+MYR 502 taxes & fees Per Night

Book Now

Club Suite Burj View

818 sq.ft (76 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 4,814

MYR 2,068

+MYR 465 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 4,794

MYR 2,155

+MYR 485 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 5,059

MYR 2,174

+MYR 489 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 5,039

MYR 2,265

+MYR 510 taxes & fees Per Night

Book Now

Two Bed Room Suite

388 sq.ft (36 sq.mt)
City View
King Bed
1 Bathroom

Heater
Air Conditioning
Iron/Ironing Board
Wi-Fi
Daily Housekeeping
Bathroom

More Details

Room Only

Non-Refundable

More Details

MYR 5,216

MYR 2,241

+MYR 504 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 5,195

MYR 2,335

+MYR 525 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 5,461

MYR 2,347

+MYR 528 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 5,439

MYR 2,445

+MYR 550 taxes & fees Per Night

Book Now

One Bedroom Suite

603 sq.ft (56 sq.mt)
City View
KingBed

Heater
Mineral Water
Air Conditioning
Housekeeping
Iron/Ironing Board
Wi-Fi

More Details

Room With Free Cancellation

Book with Zero Payment

Free Cancellation before ‪13 Dec 11:59 PM‬

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

08 Dec

13 Dec11:59 PM

15 Dec10:59 AM

Check-in

More Details

MYR 1,903

+MYR 462 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment

Free Cancellation before ‪13 Dec 11:59 PM‬

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

08 Dec

13 Dec11:59 PM

15 Dec10:59 AM

Check-in

More Details

MYR 2,054

+MYR 496 taxes & fees Per Night

Book Now

Three Bed Rooms Burj View

753 sq.ft (70 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

Non-Refundable

More Details

MYR 6,779

MYR 2,913

+MYR 655 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 7,025

MYR 3,019

+MYR 679 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 6,752

MYR 3,035

+MYR 683 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 6,997

MYR 3,145

+MYR 708 taxes & fees Per Night

Book Now

Grand Suite

807 sq.ft (75 sq.mt)
City View
King Bed
1 Bathroom

Air Conditioning
Wi-Fi
Daily Housekeeping
Bathroom
24-hour Room Service
Mineral Water

More Details

Room Only

20% off on Gala Dinner at Evening
Non-Refundable

More Details

MYR 8,566

MYR 3,681

+MYR 828 taxes & fees Per Night

Book Now

Room with Breakfast

Breakfast included
Non-Refundable

More Details

MYR 8,812

MYR 3,787

+MYR 852 taxes & fees Per Night

Book Now

Room With Free Cancellation

Book with Zero Payment
20% off on Gala Dinner at Evening

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 8,532

MYR 3,834

+MYR 863 taxes & fees Per Night

Book Now

Room With Free Cancellation | Breakfast only

Book with Zero Payment
Breakfast included

Free Cancellation till 24 hrs before check in

Cancellation Policy

Book with Zero Payment

100% Refund

Non Refundable

NOW

Pay 1

09 Dec

14 Dec03:59 PM

15 Dec03:59 PM

Check-in

More Details

MYR 8,776

MYR 3,944

+MYR 887 taxes & fees Per Night

Book Now

Emirates Grand Hotel Location

location icon Location rated 3.5 by guests

What guests said

Guests consistently praised the property's prime location next to a metro station, offering easy access to key attractions like the Burj Khalifa and Dubai Mall. This convenience was often highlighted positively, though some noted the surrounding area was noisy due to construction. Overall, while the location received commendations, the property itself appeared outdated and required maintenance.

Important information

Please check detailed rules while reviewing your booking

Mandatory Charges

Applicable for Club Suite Burj View. Extra charges to be paid directly at the hotel in local currency
Cleaning Fee
One time fee to cover cost of cleaning
MYR 23
Total for all guests for 1 night(s)
Tourism Tax
Tourism Tax collected by the Dubai municipality Know more
MYR 11
Total for all guests for 1 night(s)

Languages Spoken by Staff

Hindi, English, Urdu and Arabic

Breakfast Charges

Extra breakfast charges will be applicable if it is not included in your booking tariff

Emirates Grand Hotel Photos by Guests

+1518 Guest Photos

User Rating & Reviews

everyone
group
couple
solo
business
family

2.9

Average

4572 Ratings

Last 10 Customer Ratings (Latest First)

Rating Categories

Location3.5
Cleanliness3.3
Room3.7
Food3.5
Hospitality3.5
Value For Money2.7

We are using generative AI to show you summarised user review

Review Summary

The property is praised for its excellent location, being right next to the Metro station and offering stunning views of the Burj Khalifa. However, guests express disappointment in cleanliness, outdated facilities, and inadequate service. Many appreciate the spacious rooms, but report lack of basic amenities like towels and proper room cleaning. The food quality is also criticized, suggesting room for improvement.

1.0

Terrible Stay

ravee m.family with 1 kid

There was absolutely no service — no one answered calls from housekeeping, reception, or room service. Laundry and room cleaning were not done daily, and it took me physically going down 23 floors to the reception to get any response. I even had to change my room because the first one had a terrible odor. For the price and rating, I expected at least basic hospitality and maintenance. Sadly, this stay was far below expectations and I wouldn’t recommend it to anyone looking for a comfortable or well-managed place.

Travel Month: Nov 2025 (5-Night Stay)

Room: Deluxe Rooms

2.0

Poor Stay

saurabh a.solo

Services were poor. During nights of stay only once room cleaning happened. Hotel Staff doesn’t answers the phone. Neither they address your concerns. Poor Show.

Travel Month: Nov 2025 (3-Night Stay)

Room: Deluxe Rooms

4.0

View is very good but breakfast are medium range so no need book big room

nijanthan.family with 1 kid

In hotel rooms photo is different but in hotel they are many changes so before book the room check current status

Travel Month: Nov 2025 (4-Night Stay)

Room: One Bed Room Suite Burj View

1.0

Service is Bad

raj d.couple

Worst Service Ever they don't clean rooms everyday you have to ask for towels at the reception even after that you won't get fresh towels everyday

Travel Month: Oct 2025 (8-Night Stay)

Room: Deluxe King Room With Burj Khalifa View

1.0

Terrible Stay

ravee m.family with 1 kid

No housekeeping facility, geysers don’t work. No one answers the calls. They don’t change towels, don’t refill drinking water. Poor service.

Travel Month: Nov 2025 (5-Night Stay)

Room: Deluxe Rooms

2.0

Poor Stay

jailen.business

We didn’t get our rooms on time, and to make matters worse, they allotted our room to someone else—unbelievable! The rooms were extremely dirty, and no one responded to our calls from the room, whether for housekeeping or reception. Overall, it was a very bad experience. The only positive thing about this hotel is its location—everything else was a letdown.

Travel Month: Nov 2025

Room: Deluxe

1.0

worst hotel to stay in Dubai

suchita b.business

This is the worst hotel one can expect in all aspects anyone can imagine. It took them more than 3 hrs for the checkin process. After that they took 1 hr to send my luggage in room. I need iron which they didn’t send at all. I called up thrice for water bottle. There is hardly any staff for assistance. I have no worda for Morning breakfast buffet, I could only eat bread and butter and coffee. The staff was opening bread packets in front of the guests and arranging; butter was out of stock for almost half n hr. Room hygiene was worst, no one cared to change dirty bed sheets even once during my 4 nights stay. And worst of all, during check out after almost 45 minutes of waiting I was not given hard copy of the bill because their printer was not working. The staff clicked a picture of the bill from a phone and that’s it.

Travel Month: Nov 2025 (4-Night Stay)

Room: Deluxe Rooms

1.0

Worst Hotel.

adarsh k.family with 1 kid

one of the most horrible experience. Worst service, no towel, no cup for drinking water, toilet not working properly. Breakfast area not clean properly.

Travel Month: Nov 2025

Room: DELUXE, DOUBLE OR TWIN BED

5.0

Excellent Stay

charan g.business

Property of the location, find very easy. The location was good while maintain good service from the hotel.

Travel Month: Nov 2025 (3-Night Stay)

Room: Club Rooms

2.0

Hotel service

huzaifa s.family

Poor room cleanliness and service desk never takes call and very poor communication...................

Travel Month: Oct 2025

Room: Deluxe Rooms Burj View

1.0

horrible experience

naman j.solo

Horrible property. Extremely dirty. Please don’t stay. The hotel feels shady too.

Travel Month: Nov 2025

Room: Deluxe Rooms

1.0

Terrible Stay

ahmed e.couple

The conditions were the worst I have ever experienced in a hotel. My room was unclean, with old and worn-out furniture and floors that were visibly dirty. The bathroom lacked basic amenities like towels, and there was no room cleaning service available. Due to these unacceptable conditions, I was forced to check out after only one night, despite having booked and paid for two. I expect a full refund for the unused night. I look forward to your prompt response to resolve this matte

Travel Month: Nov 2025

Room: Deluxe Rooms Burj View

1.0

Terrible Stay

kiran c.

Hi Team, Receiving at hotel lounge it's a very bad experience. Room cleaning charges extra collected at the time of check-in. No cleaning during our stay. No service at all. Very bad experience never ever book this type of hotel. Not worthy for money.

Travel Month: Oct 2025

Room: Deluxe Rooms BV

1.0

Terrible Stay

aamir b.

I am in the hotel now for 2 days, no towels, no housekeeping service, no phone working. Reception do not care about any complaints. The lifts is a mission to as it is manly used by staff to travel between levels and think it is a joke when you ask them why don't they use the staff service lift. This is the worst service I seen in Dubai. Owner need to change staff and management as they do not care and the hotel have huge potential.

Travel Month: Oct 2025

Room: One Bed Room Suite

1.0

Terrible Stay

saifeddin i.solo

Starting with the receptionist, the service was extremely poor. She asked me to pay 30 dirhams for a cleaning fee, but the room was very dirty, as if it were not a hotel room at all. In addition, when I wanted to park my car, the security guard told me that the lower floors were full and that I had to park my car on the 11th floor, which is unreasonable and unacceptable since the parking lot is in another building and not in the same building as the hotel. It’s a very bad experience and I don’t recommended at all

Travel Month: Nov 2025

Room: Deluxe Rooms

1.0

Terrible Stay

fazil k.solo

For the check in awaited almost 2 hrs in the lobby . Room was not cleaned .Don’t have bath towel even though requested

Travel Month: Oct 2025

Room: Deluxe Rooms Burj View

1.0

Terrible Stay

muhammed a.family

Very pooor hotel not recommended for anyone we reach the hotel for checking and they said they don’t have room Kuz they had air conditioning issue and cancel my booking at the night very terrible

Travel Month: Oct 2025

Room: Deluxe Rooms Burj View

1.0

Terrible Stay

ramsing m.group

Very bad hotel pls don’t book this property they know only how to take money after take money no one recive reception call

Travel Month: Oct 2025

Room: One Bed Room Suite BV

2.0

one of the bad experience of staying in hotel i

avinash s.family with 1 kid

pathetic, not expected from hotel in Dubai. no room service, uncleaned rooms everyday. No towels, door matt provided. Hot water was for namesake. Room door lock were not functioning. had to go reception everytime to reset the door keys

Travel Month: Oct 2025 (7-Night Stay)

Room: Deluxe King Room

1.0

Terrible Stay

hiren s.solo

The property is very run down. Rooms are very very bad. There were no towels, soaps or any toiletries when I checked in. I had to go down 19 floors to get towels as no one picked up the phones at reception or house keeping. They charged me additional AED 20 per day as cleaning charges when there was no cleaning ever done. The breakfast was very mediocre. In short it was the worst hotel I ever stayed in

Travel Month: Oct 2025

Room: Deluxe Rooms BV

Frequently asked questions about Emirates Grand Hotel

How far is Emirates Grand Hotel from Dubai International Airport (DXB)? Does the hotel offer airport transfer services?

Emirates Grand Hotel is approximately 12 kilometers from Dubai International Airport (DXB), roughly a 15-20 minute drive. Yes, the hotel offers paid airport transfer, costing around 350 AED (INR 7980 approx). These charges are approximate and may change.

What are the charges of extra bed/crib?

What are the breakfast charges if it's not already included in my booking?

All 13 answered questions