Hotels in Dubai of Same Star Category
Al Hudaiba
Downtown Dubai
Downtown Dubai
Dubai
Dubai Production City
Dubai Marina & JBR
Palm Jumeirah
Al Jaddaf
Dubai Marina & JBR
Trade Centre
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About Property
Carlton Palace Deira is an upscale hotel offering stunning city views, luxury amenities and close proximity to famous attractions of the city. More
Property Highlights
Activities & Nearby AttractionsSuperior Room
Fits 2 Adults
Per Night:
Deira
2.7 km drive to Dubai Gold Souk

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Check-in: 2 PM | Check-out: 12 PM
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Non-Refundable
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Location rated 4.0 by guests
Important information
Please check detailed rules while reviewing your booking
Tourism Tax
LKR 1,667










1494 Ratings
Last 10 Customer Ratings (Latest First)

Review Summary
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The property has mixed reviews. Guests appreciated the location, cleanliness, and spacious rooms. Some mentioned good food and friendly staff. However, there were complaints about slow service, outdated rooms, and issues with amenities like hot water and room service. Some guests faced challenges during check-in, while others experienced rude staff behavior. Overall, the property seems to have potential but needs improvement in various areas to enhance guest experience.
Good Stay
Everything was absolutely okay. One thing I just need to mention is that room service takes a little bit of time. You can have a greater variety of food at breakfast. Just two observations: everything was absolutely superb. Great staff, great security, a very nice room with a lovely view, which made my entire trip memorable.
Room: Superior Room
good
it's amazing and good hospitality and stay in this hotel was too good and nice staff and good party place too.
Room: Superior Room
Good
Moderately priced. Easily accessible in Deira. Though old, it's reasonably well maintained. But not upto a five star hotel now. Gym is spacious but access is awkward. Housekeeping to be improved. Breakfast is also good.
Room: Superior Room



Excellent Stay
This was my third stay at Knight Castle Dubai within the past three months, and I’m delighted to see the consistent improvements each time I return. The hospitality is exceptional, starting right from the front office. A special mention to Joel, whose warmth and helping hand truly made my stay more comfortable. F&B both quality and service is very good, and the service remains excellent even when the hotel is fully occupied. Suresh stands out with his gentle nature and friendly interaction with guests, which is very much appreciated. The HK are also commendable. Kushal and his supervisor, Rana Madam, went above and beyond in assisting me throughout my stay. Their dedication to guest comfort is worth highlighting. Overall, this hotel delivers a great experience with consistent service quality, friendly staff, and noticeable improvements. I would definitely recommend Knight Castle Dubai to anyone looking for a comfortable and hospitable stay.
Room: Superior Room



Decent stay for the price, but service needs improvement
The hotel was okay, not great. The rooms were clean and decent, though they felt a bit old. The morning buffet was good, but the service was disappointing — our room wasn’t cleaned for two days, and only after raising the issue with the front desk was it finally cleaned on the third day. The location is a bit far from the main tourist attractions, and taxis can be quite expensive. However, it’s convenient if you plan to shop around Deira or Bur Dubai. Overall, for the price I paid, it’s a decent hotel in terms of facilities and location, but the service really needs improvement.
Room: Superior Room



Comfortable
The stay was absolutely amazing. The bed was very comfortable, the room was well-maintained, and housekeeping did a great job every day. The staff went above and beyond to make sure we felt at home. Will definitely return.
Room: Superior Room Exclusive
nice place
🌟 Excellent Stay – Highly Recommended! I had a wonderful experience staying From check-in to check-out, everything was smooth and professionally handled. ✅ Clean & Comfortable Rooms: The room was spotless, well-maintained, and very comfortable. The bed and pillows were perfect for a restful sleep. ✅ Exceptional Service: The staff were friendly, attentive, and always ready to help. Special thanks for their outstanding hospitality. ✅ Great Amenities: I loved everything was clean, modern, and well-equipped. ✅ Perfect Location: The hotel is situated in a very convenient area, cwhich made exploring the city easy. Overall, a fantastic stay. I would definitely return and recommend this hotel to anyone looking for a great experience.
Room: Deluxe Room Exclusive.
location, cleanness and food
Best hotel friendly staff and soft check in process, swiming pool is located at very good locations, food also very good and specially for Indian tourist,
Room: Superior Room



Average Stay
The hotel is old and the smell its not good. Also in the bed its itchy. They are not maintaining the cleanlinesss, there are cockroaches
Room: Double Or Twin Superior
good
The location of the property was excellent. It had essential amenities like restaurants, variety, and a touristic world. Getting around was easy, especially with parking.
Room: Deluxe Room Exclusive.




Excellent Stay
Had a wonderful stay! The room was clean and comfortable, the staff was friendly and helpful, and the location was perfect. Would definitely come back
Room: Deluxe Room Exclusive.



SUPERB EXPERIENCE!
A massive thanks to the reception team, especially Joel, who accommodate us al throughout our stay. He even ensure all is well with us before his shift ends. In terms of their Room, super nice, comfy, quiet and luxury. In terms of their food, we had only the breakfast buffet, foods are great, I love the turkey bacon, different variety of fruits, cheese and even starters. Chefs are roaming around ensuring buffet area are filled every time. Will definitely bring my family here again soon! ❤️
Room: Superior Room



Average Stay
Location was nice good connectivity and breakfast was freshly made but room services was very poor and pathetic no response on services
Room: Deluxe Room Exclusive.
Knight Castle Hotel has replied on Mon Jul 28 17:34:37 IST 2025
Dear Imran, Thank you for sharing your feedback. We're glad to hear you appreciated our location and enjoyed the freshly prepared breakfast. However, we're truly sorry to learn about your experience with our room service. Please accept our sincere apologies for the inconvenience caused. This is certainly not the standard we aim to maintain, and your comments have been shared with the concerned team for immediate attention and improvement. We value your feedback and hope to have the opportunity to serve you better in the future. Thanks & Regards, Nisha Thakur Reservation Manager
Terrible Stay
Sorry
Room: Executive Room
Excellent Stay
it was wonderful experience been there. recommend to others for booking. Good location in dubai city. Good for tourists
Room: Superior Room Exclusive

Excellent Stay
The staff and ambions and hotel responsibility towards us and taking care was very much usefull and we both are happy for the knight castle... When we are back to Dubai we would like to go with you, without any 2 thought
Room: Superior Room
Late Check In. Rooms were not available at 2 PM.
Check in was not allowed at 2 PM. I had to wait till 3:30 PM for check in. Swimming pool was not open at 9 AM.
Room: Superior Room



bad
Wifi is not working tv as well and I asked for smoking, it’s not available even i paid extra for exclusive room
Room: Deluxe Room Exclusive.
Highly Recommend
I really enjoyed my stay at this hotel. The staff were incredibly welcoming and made sure we felt comfortable throughout our visit. The location was also perfect—convenient and close to major attractions. A great experience overall!
Room: Superior Room



Excellent Stay
everything was amazing! The service , staff , ambience everything was good! satisfied with it! excellent food quality!
Room: Deluxe Room Exclusive.
Al Hudaiba
Downtown Dubai
Downtown Dubai
Dubai
Dubai Production City
Dubai Marina & JBR
Palm Jumeirah
Al Jaddaf
Dubai Marina & JBR
Trade Centre
Near Dubai International Airport
The World Islands
Al Barsha
Bur Dubai
Business Bay
Dubai Marina & JBR
Bur Dubai
Al Barsha
Deira
Bur Dubai
Jumeirah Village
Media City
Sheikh Zayed Road
Dubai Marina & JBR
Near Dubai International Airport
Downtown Dubai
Bur Dubai
Bur Dubai
Deira
Bur Dubai
Near Dubai International Airport
Deira
Bur Dubai
Deira
Deira
Al Barsha
Deira
Dubailand
Al Barsha
Deira
Bur Dubai
Jumeirah
Bur Dubai
Bur Dubai
Sheikh Zayed Road
Sheikh Zayed Road
Bur Dubai
Bur Dubai
Bur Dubai
Bur Dubai
Deira
Bur Dubai
Deira