This Park Grand London Kensington has an excellent team at the front desk and the people involved in concierge services. Helpful, pleasant and strive to add value. They could speak more swiftly at the front desk, there is no need for everyone to know what matter is being dealt with. The restaurant has great serving staff. Equally service oriented, But don't look inside the kitchen area during breakfast, which is in plain view There are some surly people out there and the cleanliness and food handling is of poor standard. Servicing of the rooms and bathrooms is at times amateurish. In a stay of ten nights, this was evident.
The cleaning of the room definitely needs to improve. It was of variable standard and I did not bother rectifying since I did not have the time.