I would give a 2. 5/5. Rooms were clean but small. The lights in the room were very dim. Even after all lights were switched on room still remains dark. Washroom was good but again no dental kit /shaving kit. Hotel is highly understaffed and even those who are there are probably working part time (not sure), coz everyday a new face would come up. I had issues with wifi which was not accessible in my room (accessible in lobby. It took 2 days to get it rectified after dozen complaints. There is no restaurant in hotel ! (not a good thing when u have 100+ rooms in your hotel. The breakfast is served with pre-cooked food. But lobby area has drinks which u can have. One of the check-in staff was rude and tried to act smart by overcharging. My booking was for 2adults&1child and with this the city tax mentioned was chef 15. The lady after charging the chef 15 (right at the check-in, usually they charge this amount at checkout but anyways), asked for extra 7. 5 chef for the child ! when i insisted that the booking clearly shows the amount and i am not paying anything apart from that written in my booking, she said very rudely that she will talk to the manager. The manager never bothered me, justifying my stand. So not a great hotel in terms of services. Just okay okay.