We recently stayed at this Sheraton Imperial Kuala Lumpur Hotel for four nights and had a mixed experience. The Sheraton Imperial Kuala Lumpur Hotel is centrally located, which made it easy for us to explore the city, and the view from our room was fabulous. The rooms are spacious, and the breakfast offered a good variety of options each morning. However, the service left something to be desired. While the staff was generally polite, the housekeeping was subpar. We found a sock in the room that wasn’t ours, and the towels weren’t changed daily. The bathroom also wasn’t cleaned every day, which was disappointing. We’re not sure about the Sheraton Imperial Kuala Lumpur Hotel’s housekeeping policies, but we’ve had better service at other sheraton properties. Overall, the stay was decent, but the warmth and attention to detail were missing.