We arrived at the property after a long 4-hour journey from Krabi to Phuket, reaching around 9–10 PM. Being international travellers from India and unfamiliar with the area, we were looking forward to settling in quickly for the night after too much exertion.
The first room allotted to us looked nice initially, but within minutes we noticed dead insects on the floor that attracted ants, and tiny bugs on the table. Upon closer inspection, we even spotted mites and a couple of spiders on the bed.
We immediately raised the issue with the reception, and to their credit, the staff responded promptly and shifted us to another room.
Unfortunately, this second room was located between two corridors, with a lift lobby across the balcony that made it quite noisy and not conducive for rest.
When we requested a further room change, we were told by the night manager that no other rooms were available. Instead, she suggested we book the Junior Suite for the next night and offered an upgrade if we did so.
At that point, we felt compelled to accept the upgrade — not by choice, but due to the situation. It was late at night, we were exhausted, and being new to the area, we had no real option to go out searching for another hotel at 10–11 PM. The Junior Suite, while luxurious and complete with a fantastic jacuzzi, came at a price 3–4 times higher than our original deluxe room — an unexpected cost we hadn’t planned for. Given that the original room provided was unfit for a night’s stay, we strongly feel that the property should have absorbed at least part of the upgrade cost.
That said, the rest of our experience was very good — the pool was excellent, the breakfast buffet was expansive, and the kids' pool was a highlight for families.
Just one suggestion: since the property is surrounded by lush greenery, insects are bound to be around. Proactive pest control and ensuring rooms are thoroughly checked before allocation would go a long way in improving the guest experience.
