Copthorne Tara Hotel London Kensington

Copthorne Tara Hotel London Kensington has replied on Thu Apr 10 16:02:27 IST 2025

Dear Mr. Nayak, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our location and the comfort of the rooms. We regret to hear that your experience with the service and certain facilities did not meet your expectations. We are sorry for the issues you encountered with the air conditioning and the microwave near the reception, and we will ensure these matters are addressed to enhance the overall guest experience. Additionally, we will review our reception services to ensure that we provide the highest standard of service moving forward. We sincerely value your feedback and hope to have the opportunity to welcome you back to the Copthorne Tara Hotel London Kensington in the future, with an improved experience. Best regards, Guest Relations Team Copthorne Tara Hotel London Kensington

Copthorne Tara Hotel London Kensington has replied on Thu Apr 10 18:39:22 IST 2025

Dear Ms. Gupta, Thank you for taking the time to provide us with your valuable feedback. We are truly sorry to hear that your recent stay at the Copthorne Tara Hotel London Kensington did not meet your expectations. We always aim to deliver a high standard of service, and it is clear we fell short during your visit. We sincerely apologize for the issues you encountered, including the condition of the rooms, the smart TV, the towel tracks, and the cleanliness. These are certainly not the standards we strive for, and we will address these concerns with the appropriate teams to ensure improvements are made. We also appreciate your comments on the breakfast spread and will review our options to better cater to the needs of all guests, including Indian vegetarian options. We value your feedback, and it is our hope to have the opportunity to offer you a more pleasant experience in the future. Best regards, Guest Relations Team Copthorne Tara Hotel London Kensington

Copthorne Tara Hotel London Kensington has replied on Tue Jan 07 19:13:37 IST 2025

Dear Bhupesh, Thank you for sharing your feedback. We are glad to hear that you found the hotel comfortable and well-located. However, we sincerely apologize for the experience you had with our room service. We strive to provide the highest standards of service, and we regret that we did not meet your expectations in this area. Please be assured that your comments will be passed on to the relevant team for review and improvement. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. Regards, The Copthorne Tara Hotel Team London Kensington

Copthorne Tara Hotel London Kensington has replied on Tue Jan 07 19:15:11 IST 2025

Dear Dalmiya, Thank you for taking the time to share your feedback! We are delighted to hear that you found our property excellent, well-located, and enjoyed the hospitality during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Regards, The Copthorne Tara Hotel Team London Kensington

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 20:37:19 IST 2024

"Dear Premprakash Nagda, Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location and the facilities we provide. We’re glad you found the proximity to the tube station and market helpful for your travels. We appreciate your feedback as we continue to improve our guest experience. It’s wonderful to know you had a positive stay overall, and we hope to welcome you back soon! Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:27:17 IST 2024

Dear Rakesh Joshi, Thank you for taking the time to share your feedback. We are sorry to hear that your dining experience did not meet your expectations. Your comments regarding the food and breakfast options have been noted, and we will share them with our culinary team to explore how we can enhance the variety and quality we offer. We value all guest feedback as it helps us to continually improve our services. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:31:13 IST 2024

Dear Jagadish Naik, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, and we are truly sorry that your experience did not meet the standards we strive to uphold. We take cleanliness and hygiene very seriously, and we will address your concerns with our housekeeping team to ensure that such lapses are not repeated. Additionally, we are sorry that the availability of drinking water was not up to your expectations. We will ensure that this issue is addressed promptly. Regarding your comments on the Indian breakfast, we understand the importance of offering a variety of options to suit our guests’ preferences, and we will review our breakfast offerings to ensure we cater to a wider range of tastes. Your feedback is invaluable to us, and we truly appreciate you bringing these points to our attention. We hope you will allow us the opportunity to welcome you back in the future and provide you with a stay that truly reflects the high standards we aim for. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 20:43:53 IST 2024

Dear Abhik Biswas, Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to know that you appreciated our central location in Kensington, which provides both convenience and a peaceful atmosphere away from the city's hustle and bustle. We are also pleased to hear that our dining options and the variety of nearby restaurants met your expectations. It is always our goal to cater to both business and leisure travelers with comfort and excellence. We sincerely look forward to the pleasure of welcoming you back during your next visit to London. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:34:55 IST 2024

Dear Ajit Mishira, Thank you for sharing your feedback with us. We truly apologize for the inconveniences you faced during your stay. We take all guest concerns seriously and regret that your experience did not meet your expectations. Please be assured that we have already addressed the issue with the washroom and water flow with our maintenance team to ensure that everything is functioning properly for future guests. Additionally, we will be working with our reception team to ensure that all guests are fully briefed on our services, including breakfast timings, upon check-in. We are grateful for your feedback, as it helps us to improve and provide better service. We sincerely hope to welcome you back in the future and offer you a much improved experience. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:37:54 IST 2024

Dear Atanu Roy, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location and found the hotel to your liking overall. We apologize for the issues you encountered with the cleanliness of the toilet and the lack of assistance with your luggage. This is certainly not the level of service we strive to provide, and we will be addressing these concerns with our team to ensure a more attentive and welcoming experience for all our guests. We truly value your feedback and hope to have the opportunity to serve you again, with a focus on providing a more seamless and enjoyable experience. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:00:06 IST 2024

Dear Ramith Puthiyottil, Thank you for your kind review. We are delighted to hear that you had a pleasant stay with us and found our staff helpful and attentive. It is wonderful to know that our location, with its proximity to the metro station, shopping centers, bus stop, and our in-house restaurant, added convenience to your visit. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:40:34 IST 2024

Dear Shannon Rosario, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We are glad to hear that you found our location convenient and accessible to the underground and nearby dining options. However, we sincerely apologize for the aspects of your stay that did not meet your expectations. We are reviewing your comments about the service response time and the breakfast options with our team to ensure that we provide a more efficient and varied experience for our guests. Your feedback is invaluable, and we hope you will consider staying with us again so we can demonstrate the improvements we are making. Best regards, The Copthorne Tara Hotel London Kensington.

Copthorne Tara Hotel London Kensington has replied on Wed Nov 20 21:42:27 IST 2024

Dear Pranav Vashishtha, Thank you for your wonderful review! We are thrilled to hear that you had such a comfortable and pleasant stay at Copthorne Tara Hotel. It’s great to know that our location, as well as the extra bed setup for your child, contributed to your positive experience. We truly appreciate your kind words about our reception team and the cleanliness of your room. It’s always our goal to make our guests feel welcome and well taken care of, and we’re glad that we could do so during your visit. We hope to welcome you and your family back to Copthorne Tara on your next trip to London. Thank you again for choosing us! Best regards, The Copthorne Tara Hotel London Kensington.