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About Property
A 5-minute drive from Mall of the Emirates, Grand Excelsior Hotel offers a comfortable base for your Dubai holiday. More
Property Highlights
Activities & Nearby AttractionsSuperior King or Twin Room with Bath Tub
Fits 2 Adults
£ 97Per Night:
Al Barsha
1.2 km drive to Mall of Emirates
Change Dates and Guest(s)
Check-in: 3 PM | Check-out: 12 PM
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Opt for a free cancellation rate.
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Partially refundable
Non-Refundable
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Location rated 3.8 by guests
What guests said
Guests highly appreciate the property's prime location, with easy access to the Mall of Emirates, various restaurants, and metro stations. It's described as both convenient and close to popular attractions, ideal for exploring Dubai. Many reviews note the excellent connectivity and surrounding amenities that enhance the stay experience, making it favorable for both leisure and business travelers.
Important information
Please check detailed rules while reviewing your booking
Applicable for Executive King or Twin Room with Bath Tub. Extra charges to be paid directly at the hotel in local currency
City Tax
City Tax collected by the Dubai municipality Know more
GBP 3
Total for all guests for 1 night(s)










1944 Ratings
Last 10 Customer Ratings (Latest First)

Review Summary
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This property stands out for its spacious and clean rooms, friendly and helpful staff, and a prime location near the Mall of Emirates. Guests appreciate the well-maintained amenities, including a gym and a swimming pool, along with a decent breakfast offering. The cheerful hospitality adds to an overall pleasant stay experience, making it a solid choice for both leisure and business travelers.
Terrible Stay
Highly disappointed with my stay. The reception staff were unfriendly, unwelcoming, and quite rude. Guest service was extremely poor — I requested a hand towel for the washroom, but was told they only provide bath towels, which wouldn’t be replaced until the next day’s cleaning. The sauna and steam room were not operational, the gym was closed, and the swimming pool timings were very inconvenient. Even the breakfast was below average. Overall, a very disappointing experience.
Room: Superior King or Twin Room with Bath Tub
Terrible Stay
Highly disappointed with my stay. The reception staff were unfriendly, unwelcoming, and quite rude. Guest service was extremely poor — I requested a hand towel for the washroom, but was told they only provide bath towels, which wouldn’t be replaced until the next day’s cleaning. The sauna and steam room were not operational, the gym was closed, and the swimming pool timings were very inconvenient. Even the breakfast was below average. Overall, a very disappointing experience.
Room: Superior King or Twin Room with Bath Tub
Average Stay
Stay was average. It was located in little interior. Very little breakfast option and room size was also average.
Room: Superior King or Twin Room with Bath Tub
Unsafe and Unprofessional Experience — Very Disappointed
I had an extremely disappointing and unsafe experience during my recent stay at this hotel (booked through MakeMyTrip). At check-in, the staff behaved very unprofessionally. A staff member named Sam, along with a senior bald man (wearing glasses) and a lady named Rania, started whispering and laughing in Arabic and English while looking at us. I overheard them mention something about a bad smell, which made me very uncomfortable. Rama then wrote the number 720 on a notepad and told us they would “upgrade” us to room 720 and asked for a good review. Later, I realized this was not an upgrade at all — the room had a bad smell, just as they had been talking about. What made things worse was that someone entered our room without permission around 8:30 PM while we were sleeping. I saw a man in a black suit, but he ran away when I woke up. I tried calling the front desk several times — no one answered for a long time. When they finally did, they casually said it was a colleague who “entered by mistake.” That’s completely unacceptable! Later, another staff member (in a blue uniform) came to apologize, but he wasn’t the same person who entered the room. When I asked for an explanation, he said something shocking — “This room had a bad smell, so I just came to check.” This means the hotel knowingly gave us a room they were aware had issues and then entered it without permission. The entire experience was unsafe, dishonest, and completely unprofessional. I strongly urge others to think twice before booking this property. It’s not just about bad service — it’s about safety and integrity.
Room: Superior King or Twin Room with Bath Tub



Good Stay
Nice place to stay. Rooms are spacious and clean. The breakfast spread is very good. Staff are courteous.
Room: Executive King or Twin Room with Bath Tub









Poor Stay
The hotel service / room service was ok but the breakfast was terrible. The same menu they repeated for 7 days for soups, breads and fruits. Being a 4 star hotel, we expected the menu should be changed every day. It is not worth a 4 star hotel.
Room: Superior King or Twin Room with Bath Tub
Low Quality Room and Service
This was a very unpleasant and uncomfortable stay, and the staff unfriendliness made it worse. - Bedd was creaking. - Drilling sound in tbe walls all night. - Water in the bathroom was weak. - Towels were unclean (gray stains almost like dust) - There was a strange smell from the AC that got me dizzy, faint, and sick all night. - They didn't have both water cups. - Refused to accommodate for missed breakfast with an extremely poor attitude from both reception and room service. - We agreed on a late checkout, yet they kept disturbing us every 15 minutes with a call or knock till the time came so that we leave earlier.
Room: Executive King or Twin Room with Bath Tub
Good Stay
The Hotel is located near the Mall of Emirates, which is one of the popular tourist spots in Dubai. The hotel also has free shuttle service to mall of emirates twice daily. The hotel is built beautiful with travel desk, promot housekeeping, daily free detox water for guests, etc. The hotel is economical in terms of food and drinks as well as hosts 3 restaurants/pubs which are popular.
Room: Superior King or Twin Room with Bath Tub
not worth the money
not soundproof! wasnt able to sleep well all night because you can hear the noise from the other room. non smoking rooms smells cigarettes!
Room: Superior King or Twin Room with Bath Tub
Room
They gave us suite room which was quite nice and big.
Room: Executive King or Twin Room with Bath Tub
Excellent Stay
This property always nice because i stayed here so many time its always amazing nd the staff also so polite nd friendly ☺️
Room: Superior King or Twin Room with Bath Tub
satisfied
This is all like I have experienced everything whatever we wanted that was in front of us and from the customer service to everything it was top-notch so I don’t have any kind of negative feedback but still today also I’m going to be there
Room: Superior King or Twin Room with Bath Tub
EXELENT
✅ wonderful, well cleaned. exelent serviece budjet friendly, easy to travel anywhere,im soo happy 'Grand exeulsure hotel ✅ wonderful, well cleaned. exelent serviece budjet friendly, easy to travel anywhere,im soo happy 'Grand exeulsure hotel'
Room: Superior King or Twin Room with Bath Tub
Good Stay
rooms are good tvs are a bit tooo old and came watch it due to bad networking food is comparatively over priced else all good good service
Room: Superior King or Twin Room with Bath Tub
I will recommend to my friends
Hospitality and room service are excellent and the room is neat and clean and reception staff are very friendly and knowledgeable
Room: Superior King or Twin Room with Bath Tub



very late night booking.
Life saver specially when you are late night booking, they are very open to accept late night booking and a warmth welcome that will make you feel safe and secure and cozy.
Room: Superior King or Twin Room with Bath Tub



best location for business travel
It was good experience with this property due to its proximity and comfort it provides for any business travelers
Room: Deluxe King or Twin Room with Bath Tub
Good Stay
the room allocated had an issue with tap , kindly note to have an inspection before deliver the room to guest.
Room: Superior King or Twin Room with Bath Tub



Staycation 😍
We had an amazing staycation. Everything is just perfect. The location of this hotel is close to everything we need
Room: Deluxe King or Twin Room with Bath Tub
over all good hotel and location
Hotel is good location is good but they need to maintain hotel brakefast is good mrtro is by walking distance
Room: Executive King or Twin Room with Bath Tub
Frequently asked questions about Grand Excelsior Hotel - Near Mall of Emirates
How far is Grand Excelsior Hotel Al Barsha from Dubai International Airport (DXB)? Does the hotel offer airport transfer services?
Grand Excelsior Hotel Al Barsha is about 28 kilometers from Dubai International Airport (DXB), roughly a 25-30 minute drive. Yes, the hotel offers an airport pick-up service.
What are the charges of extra bed/crib?
What are the breakfast charges if it's not already included in my booking?
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