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Mechi, Mechi
17 Ratings, 4 Reviews
Last 10 Customer Ratings (Latest First)
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Amazing
It was amazing. Loved the environment, enjoyed the casino and food. Great service altogether. Very well behaved staff
Room: Deluxe Room King with Balcony
Udaan HMC & Casino (30 mins drive from Bagdogra airport ) has replied on Sat May 03 13:31:27 IST 2025
Dear Guest Thank you for your wonderful feedback! It’s fantastic to hear that you loved the environment, enjoyed the casino, and appreciated the service from our staff. Your kind words are truly appreciated! Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok ~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal
Average Stay
Udaan hmc property is mentioned as a five star property but its not upto the mark of five star property. The room was average there were no mirrors in the room no proper toiletries in the washroom no working phones. It was worst property and i will never recommend any body to stay in this property. My money is a completely wasted
Room: Premium Room King with Balcony
Udaan HMC & Casino (30 mins drive from Bagdogra airport ) has replied on Wed Jan 29 17:01:45 IST 2025
Dear Guest,Thank you for sharing your feedback, and I sincerely apologize for the disappointment you experienced during your stay at Udaan HMC.I understand how frustrating it can be when expectations are not met, especially when you have trusted the property for a five-star experience.I appreciate you bringing these concerns to our attention regarding the room amenities, lack of mirrors, toiletries, and non-functioning phones. These are issues that we take seriously, and I will ensure they are addressed with the management team for improvement.Please be assured that your feedback will be taken into consideration for enhancing our services and facilities, and I deeply regret that your experience did not reflect the standards we aim to uphold. I hope you will consider giving us another opportunity to provide a better experience in the future.I am happy to assist you directly. Thank you for your understanding.RegardsUdaan Hotels & ResortsDarjeeling ~ Gangtok ~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal
Average Stay
While we entered it was good. Firstly we were allotted all king bed rooms but all about far from each other as we were having 4 rooms. So the receptionist said it will take around 20 mins to provide all adjacent king sized bed rooms. We agreed to it and asked him to do so while we return from nearby market area. After arriving after 3 hours we found all twin beds were allotted to us. This was really disgusting. How anyone with child can accommodate on those twin beds with some having 1 or 2 children's. This was very bad from there side. Also we were having the bookings for all king sized double bed rooms.
Room: Deluxe Room King with Balcony
Udaan HMC & Casino (30 mins drive from Bagdogra airport ) has replied on Wed Jan 08 16:40:40 IST 2025
Dear Guest,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience caused during your check-in experience. We understand how important it is for families, especially those traveling with children, to have the right room configuration. It is unfortunate that, despite your initial request for king-size bed rooms, you were later provided with twin-bed rooms, which did not meet your expectations. This is not the level of service we strive to deliver, and we regret the frustration it caused.Our team is reviewing the situation to ensure that such a mix-up does not happen in the future. We value your feedback as it helps us improve our processes and provide a better experience for our guests.Should you consider staying with us again, please reach out to us directly and we will do our best to make your next visit comfortable and hassle-free.Once again, we truly apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future.RegardsUdaan Hotels & Resorts Darjeeling ~ Gangtok ~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal
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