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About Property
The stunning ambience of this property mesmerises you and has restaurants, a pool, a spa, a gym and a Turkish Hammam. More
Property Highlights
Location & SurroundingsSuperior Double Room
Fits 2 Adults
Per Night:
Golden Square
7 minutes walk to Almaty City Centre

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Change Dates and Guest(s)
Check-in: 2 PM | Check-out: 12 PM
Cancellation Policy
Free Cancellation till 17 Nov, 11:59 PM
No refund if cancelled after 18 Nov, 12:00 AM
Cancellation Policy
Free Cancellation till 17 Nov, 11:59 PM
No refund if cancelled after 18 Nov, 12:00 AM
Cancellation Policy
Free Cancellation till 15 Dec, 11:58 AM
No refund if cancelled after 15 Dec, 11:59 AM
Location rated 4.5 by guests
Property Rules at Grand Hotel Tien Shan










318 Ratings
Last 10 Customer Ratings (Latest First)

Review Summary
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Guests really appreciate the prime location, with major attractions just a stroll away, making it easy to explore. The property boasts comfortable rooms, well-kept interiors with a charming old Soviet style, and a decent breakfast spread. While some found the staff a bit less friendly, many still highlighted their helpfulness. A couple of mentions about missing kettles in rooms stand out, but overall, it seems to be a good choice for value and comfort.
Excellent Stay
I had a wonderful stay at Grand Hotel Tien Shan. The location is great and the rooms are clean and comfortable. The staff was polite and professional, especially the butler Denis — he was excellent, humble, and always ready to help. Truly made my stay memorable. Highly recommended!
Room: Superior Double Room
Excellent.
A very good hotel in Almaty city center with pleasant amenities; loved it. checkedin procedure was good nice staff A very good hotel in Almaty city center with pleasant amenities; loved it. The check-in procedure was good, and the staff was nice.
Room: Standard Single Room|Superior Double Room|Deluxe Double Room



need renovation as the location is good , breakfast is also good . some
AC in the room not working .very old rooms , pillows in the room is very uncomfortable. And the mattres need to change as well
Room: Standard Single Room



Average Stay
Average hosptlty poor and breakfast so so fruit basket so small or cleaning average food no many apourcunty veg food
Room: Deluxe Double Room
The Old School Vibe Hotel
Our stay was pretty good due to the location , everything was walking distance. Even the food offered in buffet was good in terms of quality and taste.
Room: Superior Double Room



Excellent Stay
The hotel is located in a prime location of Almaty with all major attractions nearby by and it was very comfortable stay with royal interiors and Russian architecture
Room: Deluxe Double Room



Good Stay
Old soviet style property but well kept. Comfortable rooms, great location, good breakfast spread but vegetarians might struggle a tad bit- employees, especially frontdesk, restaurant and spa are polite and try to help.housekeeping staff is a bit dour but overall efficient. For Indians used to over friendly and eager staff at hotel chains, it might come across as a bit odd but once you get used to it, the hotel is worth the money spent. I would go back and stay if I had to
Room: Deluxe Double Room


Great location with good service
Well appointed hotel, at a very good location, helpful staff, good breakfast spread. May not be over the top fancy but if one has a liking for old soviet style, then the decor also grows on you.
Room: Deluxe Double Room



Poor Stay
The place has very unfriendly staff and they don't give any tea supplies which is basic for any star hotel and they charge separately for room service and in room dinning
Room: Superior Double Room
Good Stay
Hotel is nice , location is very good, breakfast is English breakfast not as per Indian requirements but it is good… i personally liked it . One most important thing is hot kettle is missing in room …. Which is much needed in room . Otherwise very good hotel
Room: Superior Double Room
Very good stay
The hotel is at a very nice location almost everything is walkable. The rooms are good size and clean. The washrooms are clean and good toiletries. Just the bathrooms have a peculiar smell probably because of no exhaust. This is with all the washrooms as we had three rooms separate floors. The service is nice many staff know english. The heater were too hot in the rooms got them reduced. Overall very good stay and value for money.
Room: Superior Double Room
Superb property & location
The location is truly amazing & the rooms are really good and cozy too. Hot water was amazing even for 3 people, rooms were really spacious & the location was truly amazing. The only negative part was that they didn’t have a kettle in the room.
Room: Deluxe Double Room
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Good Stay
Arunabha Bhattacharya
Old soviet style property but well kept. Comfortable rooms, great location, good breakfast spread but vegetarians might struggle a tad bit- employees, especially frontdesk, restaurant and spa are polite and try to help.housekeeping staff is a bit dour but overall efficient. For Indians used to over friendly and eager staff at Grand Hotel Tien Shan chains, it might come across as a bit odd but once you get used to it, the Grand Hotel Tien Shan is worth the money spent. I would go back and stay if I had to
Very good stay
rahul oberoi
The Grand Hotel Tien Shan is at a very nice location almost everything is walkable. The rooms are good size and clean. The washrooms are clean and good toiletries. Just the bathrooms have a peculiar smell probably because of no exhaust. This is with all the washrooms as we had three rooms separate floors. The service is nice many staff know english. The heater were too hot in the rooms got them reduced. Overall very good stay and value for money.
Excellent Stay
Prabhash Jha
I had a wonderful stay at Grand Hotel Tien Shan. The location is great and the rooms are clean and comfortable. The staff was polite and professional, especially the butler Denis — he was excellent, humble, and always ready to help. Truly made my stay memorable. Highly recommended!
Good Stay
Vikrant Bansal
Hotel is nice , location is very good, breakfast is English breakfast not as per Indian requirements but it is good… i personally liked it . One most important thing is hot kettle is missing in room …. Which is much needed in room . Otherwise very good Grand Hotel Tien Shan
Superb property & location
Sahaj Oberoi
The location is truly amazing & the rooms are really good and cozy too. Hot water was amazing even for 3 people, rooms were really spacious & the location was truly amazing. The only negative part was that they didn’t have a kettle in the room.
The Old School Vibe Hotel
Fatima Akram
Our stay was pretty good due to the location , everything was walking distance. Even the food offered in buffet was good in terms of quality and taste.
Great location with good service
Arunabha Bhattacharya
Well appointed Grand Hotel Tien Shan, at a very good location, helpful staff, good breakfast spread. May not be over the top fancy but if one has a liking for old soviet style, then the decor also grows on you.
Excellent.
Deepak Choudhary
A very good Grand Hotel Tien Shan in Almaty city center with pleasant amenities; loved it. checkedin procedure was good nice staff A very good Grand Hotel Tien Shan in Almaty city center with pleasant amenities; loved it. The check-in procedure was good, and the staff was nice.
Excellent Stay
Swagat Pattnaik
The Grand Hotel Tien Shan is located in a prime location of Almaty with all major attractions nearby by and it was very comfortable stay with royal interiors and Russian architecture
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