Dear Management,
I am writing to formally express my deep disappointment regarding my recent stay at your property, which unfortunately fell far below the standards expected of a 5-star hotel.
From the start, my experience was negatively impacted by several issues. The air conditioning in my room was not functioning properly — it produced loud, disturbing noises and failed to cool the room effectively. This made it extremely difficult to rest and ultimately forced me to cut my stay short.
The cleanliness of the room was also unacceptable. It was clear that the space had not been properly cleaned or maintained to the level expected from a luxury property, which made my stay uncomfortable.
Equally concerning was the quality of service. As a 5-star establishment, I expected professional, courteous, and attentive staff. Instead, I experienced the opposite. When I reached out for assistance, my calls were not handled with proper etiquette. Staff members did not listen carefully to my concerns, nor did they respond in the polite and professional manner expected in a hotel of this caliber. Such unprofessional behavior only added to my frustration and disappointment.
In summary, the combination of poor service, lack of cleanliness, unresolved maintenance issues, and unprofessional handling of guest concerns made my stay highly unpleasant and stressful. What should have been a relaxing and enjoyable experience instead turned into one that I cannot recommend to others.
I sincerely hope that management takes these concerns seriously and implements the necessary improvements in both staff training and property maintenance to ensure that future guests do not face the same issues.
I look forward to your response and to learning how you intend to address these matters.
Sincerely,
Nino Miguel Palacio
