My stay was disappointing and did not offer value for money. The check-in process took around 20 minutes, which was much longer than expected. I was assigned a smoking room that had a strong, unpleasant odor. Additionally, the bedsheet had visible spots, which raised concerns about cleanliness.
Although I stayed for only about 5 hours due to a late check-in, the overall experience fell well below expectations. Considering the room condition and service quality, I do not feel the stay justified the price paid.
Wow Crest IHCL SeleQtions has replied on Sat Jun 20 16:17:00 IST 2026
Dear Guest,
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We have always been earnest in our endeavour to extend the very best to our guests. Please accept my sincere apologies for all the inconvenience experienced by you during your recent stay with us.
I assure you that your feedback has been discussed with the concerned department heads so that the same may be addressed and not repeated in the future.
I look forward to welcoming you back to Wow Crest, Indore – IHCL SeleQtions on your next visit and assure you of our best services and attention at all times.
Regards,
Vidish H. Mhatre
General Manager