First they gave us a very unpleasant room that had a mould smell. Then after asking for almost one hour, they finally changed my room to another floor. I initially asked them because they assigned us a ground floor room. Then I inquired if they had rooms on an upper floor since these rooms were not satisfactory and had a very unpleasant smell. They first said no ma'am we don't have it, and after going multiple times, they finally changed my room to the second floor, which was better than that, but the experience was not good. As we said, first impression is the last impression. This is what happened.