Review Of The Brook Resorts & Spa

Worst experience. Never to book here. No proper response. No swimming pool access. Lay reasons. Tat too on weekends. Worst

I had a very disappointing experience. There were major water drainage issues, and water from the bathroom was leaking into the bedroom. Although the team took prompt action and arranged for us to shift to another room, the inconvenience significantly affected our stay and spoiled the enjoyment of our vacation.

Rooms were good. Bathroom door was broken. Breakfast was average. Swimming pool was not clean.

we booked premium villa. Room was clean and good but intercom was not working. we also booked with breakfast but food was very poor not up to the mark. The restaurant was under renovation but still even wash basin was not clean and no proper service at dining. Need to improve more.

Except property location, nothing is good. Geyser not working, extra bed not provided even after asking, swimming pool dirty, food quality is not good.

Resort was very beautiful and location was very good. Resort can improve on the quality of towels they are giving.

Overall hotel stay was ok, rooms were clean but outside room balcony view was unpleasant and hence couldn’t use the balcony. Breakfast was ok, dosa was not cooked well and most of the items were not hot. Restaurants were closed too because of ongoing issue with gas which was not informed earlier.

I have stayed there before and that time the experience was good. Now the rooms have become old and not much maintenance, and trash is not cleaned.

The food was very average.

Nothing we expected was here, if you think there's a couple spa here, it's not there, there's no swimming pool...no room saving kit. Bathroom water is not coming properly, slow