Very poor service from the management.
The manager himself misled us regarding the food arrangements, which resulted in an embarrassing situation in the dining area. The overall behaviour of the management and staff was highly unprofessional and disappointing.
I am pregnant, and despite calling room service twice to request drinking water, no water bottles were provided. This level of negligence towards even basic necessities is completely unacceptable.
The room condition was extremely poor and totally opposite to what was shown on the website. The bathroom was badly maintained and unhygienic. There was practically no room service at all.
Although there were many staff members around the reception area, they were mostly seen roaming or talking on their phones. No one seemed to care about the needs or comfort of the guests.
Overall, the experience was very pathetic, and I would not recommend this resort to anyone based on the poor service, misleading information, and lack of basic hospitality.