Currency
INR
Select CheckIn Date
Select CheckOut Date
You are booking hotel for more than 90 days
Khandala, Lonavala | 3.2 km drive to Kune Falls
387 Ratings, 198 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
Powered by Myra.AI
Sort by:
Average Stay
Room was good and clean. But the cutlery used to serve water and food was not at all of good quality. Rest all was okay
Room: Deluxe Room
Ritz Heritage has replied on Wed May 13 23:48:15 IST 2026
Greetings from Ritz Heritage! Dear Guest, Thanks for your feedback! We're glad you found the room good and clean. Sorry to hear about the cutlery quality - we'll look into improving this. Appreciate your input! Regards Ashlesha.
Poor Stay
The room itself was a problem first as they had provided a room with no fan. Then, we requested to change our room to one with a fan. The new room took 2 hours to clean and we had to wait. Another issue was the electricity kept going out frequently. It was irritating since it’s hot summer right now. The rest of the services were ok and staff were very polite.
Room: Deluxe Room
Ritz Heritage has replied on Wed May 13 23:47:37 IST 2026
Greetings from Ritz Heritage! Dear Guest, Sorry to hear about the issues you faced with the room and electricity. We apologize for the inconvenience caused and appreciate your patience. We'll look into improving our room allocation and maintenance processes. Glad to hear the staff were polite. Regards Ashlesha.
Terrible Stay
Worst less hotel. Tv Ac not working property. Hotel staff rude behave. First time i have terribel experience. I will delete this make my trip app😒
Room: Deluxe Room
Ritz Heritage has replied on Thu Apr 23 15:49:51 IST 2026
Greetings from Ritz Heritage! Dear Guest, Sorry to hear about your unpleasant stay. We apologize for the issues with our facilities and staff behavior. We'll look into this and take necessary actions. Your feedback is valuable to us. Regards Ashlesha.
Excellent Stay
Very excellent service and property also very clean and staff also supported
Room: Deluxe Room
Ritz Heritage has replied on Thu Apr 02 21:48:59 IST 2026
Greetings from Ritz Heritage! Dear Guest, Thank you for your kind words! We're happy to hear you had a great experience with us and appreciated the cleanliness and service. Looking forward to hosting you again. Regards, Ashlesha
Excellent Stay
Room was quite spacious and the most loved thing is bathroom and toilet were separate in each rooms. Loved the location and the hospitality
Room: Deluxe Room
Ritz Heritage has replied on Thu Apr 02 21:48:22 IST 2026
Greetings from Ritz Heritage! Dear Guest, Thank you for sharing your positive experience! We're glad you enjoyed the room layout, location, and our hospitality. Looking forward to welcoming you back soon. Regards Ashlesha.
Poorly maintained
The property does have a heritage feel but the upkeep and maintenance is very poor. The room I stayed in was dark, the cupboards were damp, the shower faucet didn’t work well. The location is quite close from the main junction but you have to go through a railway crossing which is pretty congested until you want to take a lengthy detour.
Room: Deluxe Room
Ritz Heritage has replied on Wed Mar 04 22:51:52 IST 2026
Greetings from Ritz Heritage! Dear Guest, Thanks for sharing your feedback on the property's heritage feel and areas needing improvement. Sorry to hear about the issues with the room and location challenges. We'll look into improving upkeep and maintenance. Regards Ashlesha
Average Stay
The stay was good but couldn't been better and a bit spacious if we compare it with the price I paid for it which was around 2500 per day otherwise everything was decent.
Room: Deluxe Room
Ritz Heritage has replied on Sat Feb 21 22:23:19 IST 2026
Greetings from Ritz Heritage! Dear Guest, Thanks for your feedback! Glad you had a good stay overall. We note your point about space vs price and will review our offerings. Appreciate your honest review and hope to welcome you back. Regards Ashlesha.
Excellent Stay
Good food and breakfast, Nice hotel, comfortable stay
Room: Deluxe Room
Ritz Heritage has replied on Sun Mar 15 14:06:57 IST 2026
Greetings from Ritz Hertiage! Dear Guest , we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
Average Stay
As per description, the TV was not working. We did not receive a sofa in the room, and the greaser was not working properly. The room floor was very sticky. There was no dental kit provided. Our breakfast is complimentary, but on the 15th, we did not receive it. Only the staff was very good; that's why I am giving 3 stars.
Room: Super Deluxe Room
Ritz Heritage
Greetings from Hotel Ritz Heritage! Dear Guest, Thanks for sharing your concerns, sorry to hear the room didn't quite meet your expectations . We apologize for the issues with the TV, sofa, greser, and sticky floor - definitely not what we aim for! Sorry about missing the dental kit and breakfast on the 15th. We appreciate you acknowledging our staff's efforts. We'll pass on your feedback to improve. Regards, Ashlesha.
Terrible Stay
3
Room: Deluxe Room
Ritz Heritage has replied on Mon Apr 13 22:31:35 IST 2026
Greetings from Ritz Heritage! Dear Guest, Sorry to hear about your unpleasant stay. We apologize for falling short of your expectations and would like to understand more about your experience so we can improve. Regards Ashlesha.
Excellent Stay
Very lovely hotel stay with comfortable beds hot water in shower 24hrs, superb location. Tea was amazing and we got the verandah to sit on.
Room: Deluxe Room
Ritz Heritage has replied on Mon Dec 15 16:58:02 IST 2025
Greetings from Ritz Heritage! Dear Guest, we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
lovely hotel
I was surprised with the cleanliness of the room and bathroom. comfortable beds, ac working fine and fantastic location. the breakfast was also good and amazing tea. the waiters were very helpful and cheerful.
Room: Deluxe Room
Ritz Heritage has replied on Fri Dec 12 20:10:51 IST 2025
Greetings from Ritz Heritage! Dear Guest , we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
room quality not good as expected
the room was patchy and having water leakage on the walls and also very poor quality. I had put super deluxe room seeing the pics of the room but it was not as shown in the picture
Room: Super Deluxe Room
Ritz Heritage has replied on Fri Dec 12 20:11:23 IST 2025
Greetings from Ritz Heritage! Dear guest , we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
Excellent Service and Easy Booking
I had a very safe and comfortable stay at the hotel. The staff was polite, supportive, and available whenever needed. The surroundings felt secure, and the room was clean and well-maintained. As a woman traveler, I truly appreciated the safe environment and the professional service. I would definitely recommend this hotel to other women looking for a safe and pleasant stay.
Room: Deluxe Room
Ritz Heritage has replied on Sat Dec 06 20:17:03 IST 2025
Greetings from Ritz Heritage! Dear Guest, Thank you for sharing your wonderful experience with us! We're thrilled to hear you felt safe and comfortable during your stay. Our team works hard to provide a secure and welcoming environment, especially for women travelers. Your kind words are greatly appreciated, and we're glad you felt well-cared for. Looking forward to welcoming you back! Regards, Ashlesha.
Average Stay
Considering the price, I should actually be complaining. Basic facilities were quite scarce — the TV wasn’t working, the AC had no dedicated remote (one remote was shared across multiple rooms), and for room service or housekeeping, I had to go down a floor to the reception each time. The room and bathroom were stained, and the mattress was visibly dirty. Despite being advertised as a clean room, it smelled strongly of cigarettes, and I even found cigarette butts in both the room and bathroom. The only redeeming aspects were the food quality and the courteous behavior of the staff.
Room: Super Deluxe Room
Ritz Heritage
Greetings from Ritz Heritage! Dear Guest, Thank you for taking the time to share your concerns about your recent stay with us. We apologize for the issues you faced with the room facilities, including the TV, AC remote, and cleanliness. We are shocked to hear about the stained room and bathroom, dirty mattress, and the presence of cigarette butts. We take pride in maintaining clean and comfortable rooms, and it's disappointing to hear that we fell short of your expectations. Your feedback is invaluable, and we'll ensure that we address these issues immediately. We appreciate your kind words about our food and staff, and we'll make sure to pass them on to our team. Please accept our sincerest apologies for the inconvenience caused, and we hope you'll give us another chance to serve you better in the future. Regards, Ashlesha.
excellent food and room service and good supportive staff. we recommend
Nice room and good staff and good breakfast good accompanied with good people. Exelent breakfast we really enjoyed our trip with hot staff
Room: Deluxe Room
Ritz Heritage has replied on Thu Oct 30 20:59:24 IST 2025
Greetings from Ritz Heritage! Dear Guest , we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
Terrible Stay
1) Conditions have not been served properly as there was also non veg food but in conditions it was clearly mentioned that non veg was not allowed Also there were a group of bachelors partying but in rules it's clearly mentioned that bachelors are not allowed. Also we were given a double bed but we were 3 adults. Also the restrooms were very dirty and toiletries were not provided properly. Also the food was not good as well Only the location was ok I would not suggest anyone to go to this place
Room: Deluxe Room
Ritz Heritage
Greetings from Ritz Heritage! Dear Guest, Sorry to hear that we failed to meet your expectations. We apologize for the issues with food, bachelor policy, room accommodation, restroom cleanliness, and toiletries. We'll investigate these concerns and work on improving our services. Thanks for pointing out the location's potential. We'll strive to enhance our overall guest experience. Regards, Ashlesha.
Poor Stay
Based on the combination of unacceptable cleanliness and non-existent customer service, I cannot recommend this hotel to anyone. This was a pathetic experience and I would advise travelers to book elsewhere. AC was making notice continuously. There was no ceiling fam too. Don’t go with the photos which they have uploaded
Room: Deluxe Room
Ritz Heritage
Greetings from Hotel Ritz Heritage! Dear Guest, Sorry to hear that your experience was extremely disappointing, particularly with regards to cleanliness and customer service. We apologize for the issues you faced with the AC and the lack of a ceiling fan. We'll take your feedback seriously and work on addressing these issues. Sorry again for the poor experience, and thank you for bringing this to our attention. Regards, Ashlesha
Excellent Stay
It is as always a wonderful experience staying at this hotel. The staff is very friendly and quick responding every time. I have visited Lonavala many times and each time I choose to stay at this hotel and I am never disappointed. Also everything is just by walking distance. Their service is also great. I highly recommend this hotel to everyone.
Room: Deluxe Room
Ritz Heritage has replied on Wed Oct 01 20:59:57 IST 2025
Greetings from hotel Ritz Heritage! Dear Guest, Thank you so much for your glowing review! We're thrilled to hear that you've had a wonderful experience with us every time you've stayed. We appreciate your kind words about our staff's friendliness and responsiveness. It's great to know that our location is convenient for you, with everything within walking distance. We're honored that you've chosen to stay with us repeatedly, and we're grateful for your recommendation. We look forward to welcoming you back to our hotel again soon! Regards, Ashlesha.
Average Stay
The room was clean and spacious and the caretakers and staff were really friendly and helpful. Also, it is 1km from the main market. However, the property was located right next to railway crossing which sometimes hampered our travel. There was power cut at night. Overall, it is a good budget stay option.
Room: Super Deluxe Room
Ritz Heritage has replied on Tue Sep 23 23:08:41 IST 2025
Greetings from Hotel Ritz Heritage, Dear Guest, Thank you for sharing your detailed review! We're thrilled to hear that you found the room clean and spacious, and that our caretakers and staff were friendly and helpful. The location's proximity to the main market is definitely a plus. We apologize for the inconvenience caused by the railway crossing and power cuts. We'll take note of these aspects to explore possible improvements. We're glad you found it a good budget stay option, and we look forward to welcoming you back! Regards, Ashlesha.
Sangadewadi
Aamby Valley City
Sangadewadi
Pawna Lake
Takawe Bk
Khandala
Kurvande
Tungarli
Pawna Lake
Pawna Lake
Varsoli
Arsiwalla Villa
Dongargaon
Pawna Lake
Rao Colony
Rao Colony
