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You are booking hotel for more than 90 days

Review Of Oriental Residency0123401234

Khar West, Mumbai | 6 minutes walk to Khar Road Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.8
    Very Good

    900 Ratings, 506 Reviews

    excellent
    29%
    very good
    37%
    average
    20%
    poor
    8%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 4
    • 5
    • 4
    • 5
    • 3
    • 4
    • 3
    • 5

    Rating Categories

    • Location4.3
    • Cleanliness3.9
    • Room3.9
    • Food3.7
    • Hospitality4.2
    • Value For Money3.6
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    Review Summary

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    • Clean and comfortable rooms with a compact layout.
    • Staff is polite and cooperative, with notable service from the restaurant team.
    • Location is excellent, close to shopping and dining options.
    • Breakfast has limited variety but is generally appreciated.
    Read more

    Sort by:

    Positive first
    3.0

    food service and room ambience

    amit p.business

    Room was not good, mosquitoes were there in room no 403, food service was slow, location was ok and approachable.

    Travel Month: Apr 2026

    Room: Classic Room

    Oriental Residency has replied on Mon May 04 19:04:46 IST 2026

    Dear Amit Pachauri, Thank you for your feedback. We're glad to hear you found the location approachable. Your comments regarding the room and service will be noted for improvement. Thank you Team The Oriental Residency.

    2.0

    Poor Stay

    pramila a.solo

    The classic room is too small and breakfast is not great. Very dusty. Cleanliness is poor. No iron, slippers kept. If you are someone who is used to hygiene and cleanliness and staying in 5-star or 3-star hotels, then I would not recommend this stay.

    Travel Month: Mar 2026

    Room: Classic Room

    3.0

    Average Stay

    harsh j.

    The rooms are very compact, staff was very polite overall average experience

    Travel Month: Feb 2026

    Room: Premium

    3.0

    Average Stay

    subhendu p.family

    No wifi on arrival had to call reception repeatedly before being activated. Range of wifi was one/ two bars and not full strength. Electric kettle in room was faulty had to call them to get it replaced by a new one. Breakfast menu was repetitive and seeing that we ordered food from outside. There was one guy in the reception who was extremely rude. given inferior rooms as because there were good rooms available in the hotel which has all the amenities. Location is excellent.

    Travel Month: Jan 2026 (6-Night Stay)

    Room: Premium

    5.0

    Excellent Stay

    shirish.family

    Rooms are neat, clean and comfortable. Food was excellent. Staff is cooperative. Location is very convenient.

    Travel Month: Jan 2026

    Room: Premium

    5.0

    Excellent Stay

    amit k.

    This Hotel stay experience was superb... they have renovated all the rooms. Breakfast is very very nice. Rooms are very comfortable.

    Travel Month: Jan 2026

    Room: Classic room

    5.0

    Khar West Escapades

    toraubally m.family with 1 kid

    4 nights stay. Let's start.. Gatemen (Ganesh) always saying hello each and every time you come in or go out. Bell Boys Sandesh and Ganesh also very courteous and respectful. Receptionist Alam did his best for an upgrade and late check out. So very caring and attentive to the clients needs. Restaurant manager in Arun is top notch. Is there to fine-tune the breakfast buffet. Limited options but great Lavazza coffee. Rooms especially the renovated ones and amenities are good. Spacious. As for the Hotel manager Sanjay we had the pleasure of meeting up with him today while checking out. Very busy but did attend to a few issues we had. Location is great. Accessible to Linking Road, sweet shops, doctors, dentists and restaurants. It was really a great experience this time around (our first stay 6 years ago was ok) and pray that we get to come again very soon.

    Travel Month: Jan 2026 (4-Night Stay)

    Room: Classic room

    • user photos
    • user photos
    • user photos
    3.0

    Review to moderate:

    nilesh v.family

    Food was ok, location good, amenities fair. Service 50-50, location advantage the only plus. Catalog information insufficient leading to room change, thereby cost difference with no adjustment.

    Travel Month: Dec 2025

    Room: Luxury Room

    3.0

    Average Stay

    avil g.

    The wifi did not work across three days despite multiple complaints.

    Travel Month: Dec 2025 (3-Night Stay)

    Room: Premium Room Twin Bedded

    4.0

    Good Stay

    satish p.solo

    Good Hotel with clean environment.

    Travel Month: Dec 2025

    Room: Premium Room Twin Bedded

    2.0

    Poor Stay

    kanisha s.couple

    We had booked a luxury room for bigger space but the AC was not working so we were shifted to a smaller deluxe room. Even WiFi was not working. Food was below average for vegetarians. Room service was so slow that even a towel used to take nearly 1.5-2 hours.

    Travel Month: Dec 2025

    Room: Luxury Room

    4.0

    Good Stay

    sachin g.solo

    Food is good, some renovation work was going on so expect noise till it gets completed. Room size is good by Mumbai standards and location convenient for west Mumbai

    Travel Month: Nov 2025

    Room: Premium Garden

    4.0

    Good Stay

    ishwari s.

    Rooms are clean and nice. But food is not up to mark. Breakfast has no variety and the main course is also average. Room service is good.

    Travel Month: Nov 2025

    Room: Premium Room Twin Bedded

    5.0

    reasonable deals

    manish s.business

    Good place to stay for a short trip and if you want to be closer to suburb. Everything is at walkable distance from the hotel or 2-5 drive.

    Travel Month: Nov 2025

    Room: Premium Room Twin Bedded

    5.0

    Great stay!

    aishwarya c.business

    The room, food, and service were great. It's a good choice to stay in this hotel. Highly recommended!

    Travel Month: Nov 2025

    Room: Premium Garden

    5.0

    Good stay and location

    amol p.solo

    renovated rooms are great and the food was also nice at the restaurant! Location is very convenient!

    Travel Month: Nov 2025

    Room: Premium Room Twin Bedded

    4.0

    Good Stay at Oriental Residency

    shrikant s.family

    I stayed here for 4 nights Its a nice property, staff is also well trained and well behaved. Food, breakfast is nice. only one thing if they can increase menu in breakfast as it becomes typical and regular menu. So far everything is upto the mark.

    Travel Month: Nov 2025 (5-Night Stay)

    Room: Classic room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    vaibhav g.business

    The room was very dirty, there was no shampoo for bathing, and although the garden had a view, there was nothing in the garden, not even a table or a chair.

    Travel Month: Nov 2025

    Room: Premium Garden

    2.0

    Bad Experience , Dusty and Dirty rooms, Lift does not work,

    naiara v.family

    Renovation work was happening , So dusty and lift was not working, horrible experience, Breakfast was good

    Travel Month: Oct 2025

    Room: Classic room

    Oriental Residency has replied on Sat Oct 11 22:00:17 IST 2025

    Dear Naiara Vas, We're sorry to hear about the inconvenience you experienced during your stay. We understand that renovation work can disrupt the comfort of our guests, and we sincerely apologize for the dusty environment and the issue with the lift. Your feedback is valuable, and we will address these concerns to ensure a better experience for our guests in the future. We're glad to hear that you enjoyed the breakfast, and we hope to have the opportunity to welcome you back for an improved stay. Thank you Team The Oriental Residency.

    5.0

    Best place to stay and reasonable

    manoj k.business

    Rooms are very clean and excellent food. All the staff are supportive and polite

    Travel Month: Sep 2025

    Room: Premium

    Oriental Residency has replied on Sat Sep 13 02:00:16 IST 2025

    Dear Manoj Kumar, We're thrilled to hear that you enjoyed your stay at our hotel! It's fantastic to know that our team provided excellent service, and you found the rooms to be very clean. We appreciate your kind words and look forward to welcoming you back again soon. Thank you Team The Oriental Residency.

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