I had specifically booked a room with a king-size bed; however, upon check-in, I was provided with a smaller bed which did not match the booking description. This was disappointing as I had chosen the room based on that preference. Additionally, the bed quality was poor and not comfortable for sleeping, as it felt too soft and sinking, affecting overall comfort during the stay. I had also requested a pool view room, but that was not provided either. Overall, the experience did not meet expectations. I request you to ensure that room features mentioned at the time of booking are accurately provided to guests in the future.
Lemon Tree Premier, Bhubaneswar has replied on Thu May 07 17:18:19 IST 2026
Dear Arvind,
Thank you for sharing your feedback. We're truly sorry to hear about the issues you faced during your stay, especially regarding the room specifications and bed comfort. Your comments are important, and we will certainly look into ensuring that our room features align with what is promised at the time of booking. We appreciate your insights and hope to have the opportunity to serve you better in the future.
Best Regards,
Hotel General Manager
Lemon Tree Premier, Bhubaneshwar
Lemon Tree Hotels
12,000+ rooms | 130+ hotels | 80+ destinations