I have given one star solely because of the housekeeping staff, the restaurant service staff, and the security guards, who were polite and courteous.
This hotel is absolutely not recommended.
Extremely unprofessional front-desk staff: The reception team is rude and completely unable to handle pressure, especially during the holiday season.
Terrible food service experience: We ordered food twice, mainly for the kids and followed up more than 40 mins at late hours. On both occasions, the order was taken, but when we followed up, we were told no such order existed. This resulted in a heated situation, as 8 of us were waiting to eat and it was already very late.
The hotel then offered complimentary sandwiches, only to call back after 15 minutes saying they would charge for one of them. We declined the offer, but the sandwiches were sent anyway. With hungry kids and no alternative, we had no choice but to accept two sandwiches. Ofcourse they had to be complimentary.
When we asked to speak to the manager, the staff initially refused. The manager only came on the call after I raised my voice—something that happened purely out of frustration due to their mishandling of the situation.
Hygiene issues: Small cockroaches were visible in the restaurant.
Bathroom plumbing problem: On the first day, the bathroom drain clogged during a shower, flooding the entire bathroom.
Poor location: The location is average with nothing nearby. It is far better to stay in the French Colony area or near Paradise Beach.
Unpleasant room odor: The rooms had a constant bad smell.