We stayed at Java Rain Resort for 2 nights. The resort is located in a beautiful, lush green setting and is very peaceful—perfect for relaxing and unwinding. The property itself is scenic and surrounded by nature, and the staff were polite and courteous throughout our stay.
However, the service quality did not meet expectations, especially considering the pricing. We had to repeatedly ask for very basic amenities like toiletries and bathroom slippers, which ideally should have been provided without reminders.
We had booked a private pool villa, but unfortunately, the pool was not ready when we arrived. Pool cleaning started only on the first night, and it became usable only by the next day around 12 PM, which was disappointing for a 2-night stay. Additionally, the swimming pool tiles were chipping off, raising concerns about maintenance and safety.
The living room cushions in the villa were dirty and had to be changed after we requested it. Even drinking water took multiple follow-ups—we had to call three times, and it was delivered more than an hour later.
Overall, the property has great potential and a lovely natural setting, but it is not value for money at its current service standards. There is a strong need to improve service responsiveness and maintenance to meet guest expectations.