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Vasanth Nagar, Bangalore | 1.8 km drive to Bangalore Palace
1828 Ratings, 810 Reviews
Last 10 Customer Ratings (Latest First)
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Disappointing overall experience
We had a disappointing experience at this hotel. Although we checked in late, our repeated requests for a late check-out were not accommodated. The check-in process itself was extremely slow we ended up wasting nearly 20 minutes just completing formalities. I had made special birthday requests well in advance and even reconfirmed everything two hours before arrival, yet none of it was arranged as discussed. It was quite disheartening, especially for a special occasion. The staff seemed unresponsive and unwilling to accommodate even small requests. In-room dining was equally underwhelming the food was very average and did not meet expectations. Overall, the service needs significant improvement, particularly in terms of responsiveness and guest experience.
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Thu Mar 05 11:02:55 IST 2026
Dear Ms. Mahadev, Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet expectations, particularly on such an important occasion. We acknowledge the concerns you raised regarding the check-in process, late check-out requests, and the arrangements for your birthday celebration. It is disappointing to know that these aspects were not handled to the standard we strive to maintain. We also note your comments regarding the responsiveness of our team and the quality of in-room dining. Please be assured that your observations have been shared with the relevant departments to ensure improvements are made in both service delivery and guest experience. Your feedback is invaluable in helping us identify areas for enhancement, and we remain committed to providing our guests with a seamless and memorable stay. We hope to have the opportunity to welcome you again and restore your confidence in our hospitality. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
excellent
We stayed 2 nights and our family enjoyed the environmental hospitality, best lavish food, swimming pool, room services.
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Fri Feb 20 16:46:41 IST 2026
Dear Mr. Murugavel, Greetings from ITC Windsor. I would like to thank you for giving us your valuable feedback on our services during your recent stay at ITC Windsor. We are indeed delighted to know that we are able to live up to your expectations. It is comments such as yours that encourage and motivate us in our endeavor to scale greater heights in enhancing consumer experience. We look forward to the pleasure of welcoming you back at ITC Windsor. Warm Regards, Sabrina Dey General Manager ITC Windsor, Bengaluru
Poor Stay
My experience was not good. Stuff were not professional and experienced. They have allocated wrong room type for me instead of the one for which I have paid for. We had to wait almost an hour to get the correct room and the luggage delivered. We didn’t expect this kind of thing in a 5 star property. Rooms were not clean. In the balcony cigarette ashes were present.
Room: Manor Club Double
ITC Windsor - A Luxury Collection Hotel has replied on Wed Jan 28 17:31:36 IST 2026
Dear Mr. Sinha, Thank you for taking the time to share your feedback. We sincerely regret the shortcomings you experienced during your stay. The incorrect room allocation, delay in service, and the cleanliness concerns you highlighted are not in line with the standards we are committed to maintaining. Please accept our apologies for the inconvenience caused. Your observations have been shared with the relevant departments to ensure immediate corrective action and to prevent such lapses in the future. We value your patronage and the trust you place in us when choosing our property. It is our hope that you will allow us the opportunity to restore your confidence in our services during a future visit. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
hospitality was amazing, love everything about the stay
I loved the check-in, check-out timings and their hospitality. Overall a very good service. I had a fantastic stay.
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Fri Jan 16 17:41:29 IST 2026
Dear Ms. Begum, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Excellent Stay
Great property, courteous staff. You get what you pay for - a feeling of complete luxury. Quality food, ample variety. They aim for customer delight.
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Wed Jan 07 15:19:35 IST 2026
Dear Mr. Shrivastava, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Excellent Stay
Our stay at ITC Windsor Manor was a memorable and exceptional one. The staff were courteous and above standard. The room was clean and cosy. Thank you and keep up the good job. Will definitely return!
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Wed Jan 07 15:18:13 IST 2026
Dear Ms. Viegas, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Stay at windsor
Hi, during my stay, the team understood my requirements and served thank you so much
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Wed Dec 24 12:31:25 IST 2025
Dear Mr. Akkala, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
happy and great experience
Location and food is good. Overall very nice. Staff is good and services are prompt. It is a nice property
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Sun Dec 21 10:04:15 IST 2025
Dear Ms. Goyal, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Excellent stay
Beautiful hotel, wonderful staff and excellent service. They really took care of all our needs and requests. Would love to visit again.
Room: Manor Club Double
ITC Windsor - A Luxury Collection Hotel has replied on Mon Dec 15 11:42:45 IST 2025
Dear Mr. Kedia, Greetings from ITC Windsor. I would like to thank you for giving us your valuable feedback on our services during your recent stay at ITC Windsor. We are indeed delighted to know that we are able to live up to your expectations. It is comments such as yours that encourage and motivate us in our endeavor to scale greater heights in enhancing consumer experience. We look forward to the pleasure of welcoming you back at ITC Windsor. Warm Regards, Sabrina Dey General Manager ITC Windsor, Bengaluru
Excellent Stay
It was a very sweet return from having been there well over a decade ago. The place is fabulous and has a very special vibe that I personally like. The staff was amazing in every department!
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Mon Dec 15 11:43:53 IST 2025
Dear Mr. Silkenaes, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Poor Stay
We were celebrating our 5th year Anniversary. Despite speaking to the hotel Manager way in advance for basic arrangements, it wasn’t done. We had to continuously follow up on very simple requests like getting a coffee cup in our room! The staff was presumably very occupied and were unable to get us one scoop of ice cream which we had asked during lunch. Moreover, we were asked to move to a different room quoting that there is a health hazard and a wall hanging is ill placed in the room which may be a threat! I am not sure if this is a kind of service you expect when you’re paying so much for a day! Isn’t it basic for a hotel of this stature to check the rooms before the guests arrive? The hotel/ staff had already wasted half a day and it was purely because of negligence and lackadaisical/ casual attitude. I hope no one has to go through this. All guests expect is a very seamless experience and not follow up with the staff for every small issue!
Room: ITC One Double
ITC Windsor - A Luxury Collection Hotel has replied on Mon Dec 15 11:49:06 IST 2025
Dear Mr. Dasgupta, Thank you for sharing your feedback with us. We are truly sorry that your anniversary stay did not reflect the seamless and attentive service we strive to provide. The delays in fulfilling basic requests, the unavailability of items during your meal, and the disruption caused by the room change are deeply regrettable and fall short of our standards. We take your concerns seriously and have already addressed them with our team to ensure greater preparedness, responsiveness, and thorough room inspections prior to guest arrival. Please be assured that corrective measures are being implemented so future guests enjoy the level of hospitality expected of us. We sincerely regret the inconvenience caused on such an important occasion and hope you will allow us another opportunity to restore your confidence in our service. Should you choose to return, it would be our privilege to personally assist with your arrangements to ensure a flawless experience. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Good Stay
Spent a day there with my wife on our anniversary. Overall, the food and amenities are quite good with great ambience. However, certain services could be better. The rooms were too cold and the AC temperature controls were not working at all. Heater was provided after repeated calls to the housekeeping. Such experience is not expected from a known five star hotel
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Thu Dec 04 11:47:37 IST 2025
Dear Mr. Bhatt, Thank you for choosing our hotel to celebrate your anniversary and for sharing your valuable feedback. We are pleased to learn that you appreciated the ambience, culinary offerings, and amenities during your stay. At the same time, we deeply regret the inconvenience caused by the malfunctioning temperature controls in your room and the delay in providing a heater. Please accept our sincere apologies for this lapse, which does not reflect the standards of service we are committed to upholding. We have taken note of your concerns and are working closely with our engineering and housekeeping teams to ensure that such issues are promptly addressed and prevented in the future. We greatly value your patronage and hope to have the privilege of welcoming you back, so we may provide you with the seamless experience that you rightfully expect. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Excellent Stay
Great hospitality. Food was amazing. Staff were very friendly and helpful. Had a wonderful stay experience
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Tue Dec 02 15:55:33 IST 2025
Dear Mr. Shetty, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Good place
Gives full British era vibes. We had lunch at Raj Pavilion and Dinner at Royal Afghan, the taste is good and vibes are also nice.
Room: Manor Suite
ITC Windsor - A Luxury Collection Hotel has replied on Tue Nov 25 18:04:06 IST 2025
Dear Ms. Garg, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
A Pleasant stay
A Pleasant stay that could have been better. We enjoyed the time in the pool. The kids enjoyed feeding the Koi fish. The welcome could have been warmer if they guided us to the room without asking. The room complements arrived very late.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Windsor - A Luxury Collection Hotel has replied on Thu Nov 20 10:10:25 IST 2025
Dear Ms. Bhattacharya, Greetings from ITC Windsor. I would like to thank you for giving us your valuable feedback on our services during your recent stay at ITC Windsor. We are indeed delighted to know that we are able to live up to your expectations. It is comments such as yours that encourage and motivate us in our endeavor to scale greater heights in enhancing consumer experience and please know that we are actively addressing your concerns and truly hope to welcome you again for a much-improved experience. Warm Regards, Sabrina Dey General Manager ITC Windsor, Bengaluru
very efficient room
It is a very beautiful place ..rooms have everything that u will need..very efficient..food is amazing and customisable..housekeeping staff is extremely well behaved
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Windsor - A Luxury Collection Hotel has replied on Sat Nov 15 12:18:25 IST 2025
Dear Ms. Mishra, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service and we are so glad that you enjoyed the colonial ambiance. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding. Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Business stay at Windsor
The stay was good. Food was great. The ambience is great. Just had to wait for some time for check-in as they were still cleaning it but that's fine.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Windsor - A Luxury Collection Hotel has replied on Wed Nov 12 15:05:04 IST 2025
Dear Mr. Nimbalkar, Greetings from ITC Windsor. I would like to thank you for giving us your valuable feedback on our services during your recent stay at ITC Windsor. We are indeed delighted to know that we are able to live up to your expectations. It is comments such as yours that encourage and motivate us in our endeavour to scale greater heights in enhancing consumer experience. We look forward to the pleasure of welcoming you back at ITC Windsor. Warm Regards, Sabrina Dey General Manager ITC Windsor, Bengaluru
Good mentioned had. A good time in itc. Windsor’ hotel
Had a good stay.and good services in hotel. I had good time.nd thanks far all
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Windsor - A Luxury Collection Hotel has replied on Wed Nov 12 15:06:48 IST 2025
Dear Mr. Ibrahim, Greetings from ITC Windsor. I would like to thank you for giving us your valuable feedback on our services during your recent stay at ITC Windsor. We are indeed delighted to know that we are able to live up to your expectations. It is comments such as yours that encourage and motivate us in our endeavour to scale greater heights in enhancing consumer experience. We look forward to the pleasure of welcoming you back at ITC Windsor. Warm Regards, Sabrina Dey General Manager ITC Windsor, Bengaluru
Poor Stay
they have forgotten what service means. food isn't anything to write home about. you need to keep running around for a glass of water at breakfast. 100s of staff who are all busy doing something but not able to serve anything. pathetic experience all in all.
Room: Tower Double
ITC Windsor - A Luxury Collection Hotel has replied on Mon Nov 10 11:14:31 IST 2025
Dear Mr. Shikhar, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet expectations. We regret the inconvenience you faced during breakfast service, particularly the difficulty in receiving basic amenities such as water. Your comments regarding the attentiveness of our staff and the quality of food have been noted with concern. We understand how such lapses can significantly impact the overall guest experience. Please be assured that your feedback has been shared with the relevant departments for immediate review and corrective action. We are committed to enhancing our service standards and ensuring that every guest receives the care and attention they deserve. We appreciate your remarks and hope you will consider giving us another opportunity to provide you with a more seamless and satisfying experience in the future. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
worst staff behaviour
Worst staff behaviour at reception and while checking in too and tried to extort money , they also used inappropriate language
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Windsor - A Luxury Collection Hotel has replied on Thu Nov 06 11:21:03 IST 2025
Dear Mr. Balaji, Thank you for taking the time to share your feedback. We are deeply concerned by the issues you have described and extend our sincere apologies for the experience you encountered during your check-in and interactions with our reception team. Please be assured that we take such matters with the utmost seriousness. Allegations of inappropriate language or any attempt at unethical conduct are entirely unacceptable and stand in direct contradiction to the values and standards we uphold. This matter has been escalated to our senior management team for immediate and thorough investigation. We remain firmly committed to ensuring a respectful, secure, and professional environment for all our guests. Your comments are invaluable in helping us uphold and improve the quality of our service. Warm Regards, Sabrina Dey, General Manager ITC Windsor, Bengaluru
Palace road
Residency Road
Nagarur Colony
Whitefield
HSR Layout
Whitefield
Kannur
Electronic City
Whitefield
Marathahalli
Domlur Layout
Palace road
HSR Layout
ORR - Marathahalli
Koramangala
Ashok Nagar
