The laundry is pre-mature does not even have basic standards in quality, the housekeeping has or knows not what is bath salt and bath pillow, the 0 service robotically apologizes without informing the delay in housekeeping delivery, almost all the food is cold and repetitive, the worst poori I ever had first time seeing the black puri, the bathroom is worn out, the people are good at serving and friendly. The area is uber traffic and quite dirty not the standard ITC we’ve expected. Not worth the money spent.
ITC Maratha - A Luxury Collection Hotel has replied on Sat Jun 27 09:41:35 IST 2026
Dear Guest,
Namaste!
Thank you for taking the time to give your feedback. We are very sorry to learn of your laundry, housekeeping & dining experience at ITC Maratha and the entire team extends our sincere apologies. Your feedback has been noted and necessary actions will be taken. Your comment has received our strictest priority and sternest attention.
Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. We urge you to please treat the experience in aberration and give us an opportunity to serve you in the near future as well.
We look forward to welcoming you soon for another enriching experience!
Responsibly yours,
Bhagwan Balani
General Manager – ITC Maratha