Rooms are good but service is very poor, I asked for bath towels which were not there in the room; however, I had to ask them multiple times. My package included breakfast, so when I went for breakfast at 9:15 AM, everything was empty, and they took about 20 to 30 minutes to reload but not fully. When I was in the restaurant, I had to remind repeatedly to clean my table, and the staff were not really bothered to do so.
Hotel Skylights has replied on Sun Mar 15 10:54:38 IST 2026
Dear Guest,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable room and attentive service is very important to us, and we regret that we fell short in several areas.
We are sorry that towels were not readily available in your room and that you had to request them multiple times. We also regret the delay and limited availability at breakfast, as well as the lack of attentiveness from our restaurant staff. Your comments highlight areas where we need to improve, and we are addressing these concerns with our team to ensure better service in the future.
We truly value your input, as it helps us identify gaps and improve the guest experience. We hope you will give us another opportunity to serve you better on your next visit.
Warm regards,