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Hill Cart Road, Siliguri | 7 minutes walk to Tenzing Norgay Bus Terminus
204 Ratings, 50 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Excellent Stay
Great peaceful hotel near siliguri. Initially we had booked for one day but then changed our mind and stayed for another one.
Room: AC DELUXE
Hotel Insta 18 has replied on Tue May 19 21:25:43 IST 2026
Dear Mr. Arindam Sarkar, Thank you so much for your wonderful 5-star rating and kind words. We are truly delighted to know that you had a peaceful and comfortable stay with us and even extended your visit. Your appreciation motivates our team to continue providing memorable hospitality experiences. We look forward to welcoming you again whenever you visit Siliguri. Warm Regards, Team Insta 18 Hotel Insta 18
Terrible Stay
Not a good experience. The room did not look like the one shown in the website. The bedsheets were dirty and smelling bad. Breakfast options are less. There are other better options than this hotel.
Room: AC DELUXE
Hotel Insta 18 has replied on Tue May 19 21:27:35 IST 2026
Dear Mr. Sharath Kumar, Thank you for sharing your feedback. We sincerely regret to hear that your stay experience did not meet your expectations. Please accept our apologies for the inconvenience caused regarding the room condition, cleanliness, and breakfast variety. This is certainly not the experience we aim to provide to our guests. Your concerns have been noted seriously and shared with our housekeeping and operations team for immediate improvement. Guest comfort and satisfaction remain our highest priority, and we will work towards ensuring better consistency in our services. We truly value your feedback and hope to have an opportunity to welcome you again for a much-improved experience. Warm Regards, Team Insta 18 Hotel
Excellent Stay
Room is so good and clean, food is also tasty and staff behavior is also good. I reached the hotel 6 hours before check-in time and they provided me a room without any extra charge. My overall experience is excellent.
Room: AC DELUXE
Hotel Insta 18 has replied on Tue Jan 27 19:14:15 IST 2026
Dear Mr. Ritesh Kumar, Thank you very much for sharing your wonderful feedback and for giving us a 5-star rating. We’re delighted to know that you enjoyed the cleanliness of the room, our food, and the courteous behavior of our staff. We’re especially happy that we could accommodate your early arrival and make your stay comfortable without any extra charge. Your appreciation truly motivates our team to continue delivering the best service possible. We look forward to welcoming you again on your next visit. Warm regards, Team Insta 18
Poor stay, cockroach everywhere.
The hotel was very dirty, it only looks good in the picture. The blanket was so stained and smelly. And whole room was very dirty and cockroaches everywhere. Please do not book this hotel.
Room: AC DELUXE
Good Stay
the stay is nice and clean, ideal for stop at siliguri while traveling. the host is kind enough to do prior check in if you arrive bit late
Room: AC DELUXE
Hotel Insta 18 has replied on Mon Jan 05 12:16:34 IST 2026
Dear Alka Priya, Thank you for your kind 4-star review and for sharing your experience with us. We’re happy to know that you found the stay nice and clean, and that our property suited your travel stop in Siliguri. It’s great to hear that our team could assist with a smooth and flexible check-in. Guest comfort and convenience are always our priority. We look forward to welcoming you again on your next visit. Warm regards, Team Hotel Insta 18
Very Good
All very good. But hot water not supplying my room. Otherwise all good. Room very clean. Location very good.
Room: AC TRIPLE ROOM
Hotel Insta 18 has replied on Tue Dec 23 13:19:12 IST 2025
Dear Sahabuddin Mondal, Thank you for your 4-star review and for sharing your experience with us. We’re pleased to know that you found the room very clean, the location convenient, and the overall stay good. We sincerely apologise for the inconvenience caused due to the hot water not being available in your room. This has been noted and shared with our maintenance team to ensure such issues are resolved promptly in the future. We appreciate your understanding and hope to welcome you again for an even more comfortable stay next time. Warm regards, Team Hotel Insta 18
Poor experience, not checking in again..Never!
Dirty Blankets, Bad food, No toiletries! Bad hospitality! everything was poor. always expecting for the tips
Room: AC DELUXE
Hotel Insta 18 has replied on Mon Dec 15 18:52:17 IST 2025
Dear Mr. Joshen Benjamin Moktan, We sincerely apologise for the unpleasant experience you had during your stay. We regret that we could not meet your expectations regarding cleanliness, food quality, toiletries, and overall hospitality. This is certainly not the standard of service we strive to provide. Your feedback has been taken very seriously and has been shared with our housekeeping, kitchen, and service teams for immediate corrective action. We are also addressing the concern regarding tipping expectations to ensure our guests always feel comfortable and respected. We truly regret your disappointment and appreciate you bringing these matters to our attention. While we understand your frustration, we hope you might consider giving us another opportunity in the future to serve you better. Warm regards, Team Hotel Insta 18
Excellent Stay
I recently stayed at this hotel and had a very pleasant experience overall. The location of the hotel is excellent, making it easy to access nearby attractions, markets, and transport facilities. From the moment I arrived, the staff made me feel welcome with their polite, friendly, and professional behavior. The check-in and check-out process was smooth and quick, which I really appreciated. The room was clean, well-maintained, and thoughtfully arranged. The bed was very comfortable, ensuring a peaceful and restful sleep. Housekeeping services were prompt, and the room was cleaned regularly without any disturbance. The bathroom was hygienic and well-equipped with all necessary amenities. I was also satisfied with the food quality, which was fresh, tasty, and reasonably priced. The hotel maintained good hygiene standards in all common areas. Overall, the hotel offers great value for money with excellent service and a comfortable stay. I would definitely recommend this hotel to families, couples, and solo travelers, and I would happily choose to stay here again in the future.
Room: AC DELUXE
Hotel Insta 18
Dear Pralay Roy, Thank you very much for sharing such a detailed and thoughtful 5-star review. We are truly delighted to know that you had a pleasant and comfortable stay with us. Your appreciation of our location, smooth check-in and check-out process, cleanliness, and staff hospitality means a great deal to our entire team. It is wonderful to hear that you found the room comfortable, housekeeping prompt, and the washroom hygienic and well-equipped. We’re also glad you enjoyed the food quality and felt that the hotel offered good value for money. Your recommendation to families, couples, and solo travelers is highly appreciated. We look forward to welcoming you back again and providing you with another memorable stay in the future. Warm regards, Team Hotel Insta 18
Average Stay
Everything was fine, but there were stains on the bed sheet and blanket cover. I got them changed, but even the new ones had stains. I think proper cleanliness and hygiene are necessary.
Room: AC DELUXE
Hotel Insta 18
Dear Guest, Thank you for your valuable feedback and for bringing this to our attention. We sincerely apologise for the inconvenience caused due to the stained bedsheet and blanket cover. This is certainly not the standard we aim to maintain. We have addressed this issue with our housekeeping team and are reinforcing stricter quality checks to ensure that only spotless linen is provided to our guests. Thank you once again for highlighting this—your feedback helps us improve. We hope to serve you with a much better experience on your next visit. Warm regards, Team Hotel Insta 18
Great Amenities
1. I was pleasantly surprised by how well-equipped and thoughtfully arranged this place is. The room had everything—from a hairdryer, slippers, kettle, tea/coffee kit, extra quilts, ample hangers, and even mosquito repellent—to two tables and a convenient dressing area. 2. The location is excellent; I reached easily on foot from the railway station. Areas for improvement: 1. The walking area should be cleaner. 2. I found a used, wet towel left in the wash basin from the previous guest—this needs urgent attention. Overall, a comfortable stay with great amenities, but housekeeping consistency must improve.
Room: AC DELUXE
pleasant stay
It was good!! No issue at all and service was very good!! Would recommend esp if you are in a group!!
Room: AC FOUR BED
Hotel Insta 18
Dear Rahel Gurung, Thank you for your wonderful 5-star review! We’re delighted to know you had a smooth and comfortable stay with no issues and that you appreciated our service. It’s great to hear you’d recommend us, especially for group stays — that means a lot to us. We look forward to hosting you and your group again soon for another pleasant experience. Warm regards, Team Hotel Insta 18
Good Stay
Considering the price offered, the stay was good. The room was clean with all necessary amenities. Food was not up to the mark.
Room: AC FOUR BED
Hotel Insta 18 has replied on Fri Nov 28 12:45:55 IST 2025
Dear Debashish Chatterjee, Thank you for sharing your valuable feedback and for rating us 4 stars. We’re pleased to know that you found the room clean, comfortable, and suitable for the price with all necessary amenities. We sincerely regret that the food did not meet your expectations. Your feedback has been noted and shared with our kitchen team, and we are actively working on improving food quality and variety to enhance our guests’ experience. We hope to have the opportunity to welcome you again and provide an even better stay next time. Warm regards, Team Hotel Insta 18
Excellent Stay
Here’s a polished, natural-sounding review you can use: **⭐️⭐️⭐️⭐️⭐️ (5/5)** I stayed here for a day during my trip to Siliguri and absolutely loved it. The hotel is actually an old house that’s been beautifully renovated, which gives it a very warm, homely charm you don’t find in typical commercial hotels. The location is quiet and tucked away in a quaint little lane, so it feels peaceful the moment you arrive. The rooms are clean, cosy, and thoughtfully designed while still retaining the heritage vibe. The staff is genuinely kind and attentive, and the entire place has a comforting, “lived-in but cared-for” feel. If you’re someone who enjoys character, calm surroundings, and a space with a story, this is a perfect stay. Would definitely recommend it!
Room: AC DELUXE
Hotel Insta 18 has replied on Fri Nov 21 12:42:08 IST 2025
Dear Mr. Anurag Kumar, Thank you for sharing such a beautifully detailed and thoughtful review. We are delighted to know that you enjoyed the unique charm of our renovated heritage property and the calm, homely atmosphere it offers. It is truly rewarding to hear that our cleanliness, room comfort, and the warmth of our staff made your stay special. Your appreciation encourages us to continue preserving the character and care that makes our hotel feel like a home away from home. We sincerely thank you for your recommendation and look forward to welcoming you again on your next visit to Siliguri. Warm regards, Team Hotel Insta 18
Excellent Stay
The hotel offers a comfortable stay with clean rooms and a pleasant atmosphere. The staff is friendly and helpful, and the service is quick. The location is convenient, close to major attractions and transport. Food quality is decent, though there’s room for improvement in breakfast variety. Overall, a good choice for both short and budget-friendly stays.
Room: AC DELUXE
Hotel Insta 18
Dear Mr. Mondal, Thank you so much for your wonderful feedback and perfect ratings! 🌟 We’re delighted to hear that you enjoyed a comfortable stay, appreciated our clean rooms, quick service, and friendly staff. It’s great to know you found the location convenient and the food satisfying. We also value your helpful suggestion regarding breakfast variety — we’ll certainly work on enhancing it. Your kind words mean a lot to our team, and we look forward to welcoming you again soon for another pleasant and budget-friendly stay. Warm regards, Team Hotel Insta 18
Excellent Stay
It was a very comfortable stay. Good for family and children as well. Good amenities and cleanliness was maintained well. The bus stand and Railway station was also nearby. Good parking facility for vehicles.
Room: AC DELUXE
Hotel Insta 18
Dear Ms. Horo, Thank you so much for your excellent review and perfect ratings! 🌟 We’re delighted to know you had a comfortable stay and found our hotel family-friendly with good amenities, cleanliness, and convenient location near the bus stand and railway station. We’re also glad you appreciated our parking facility and overall value for money. Your kind words truly encourage our team, and we look forward to welcoming you and your family again soon for another pleasant stay. Warm regards, Team Hotel Insta 18
Good property, amenities, food, service
Good property to stay with your fur babies!!!! Food was good, beds were clean and all in the property are animal lovers!!
Room: AC DELUXE
Hotel Insta 18
Dear Guest, Thank you so much for your lovely feedback! 🌟 We’re delighted to hear that you and your fur baby enjoyed your stay with us. It’s wonderful that you appreciated our clean rooms, good food, and animal-loving team — we truly believe pets are family too! 🐶🐾 We look forward to welcoming you both again soon for another comfortable and happy stay. Warm regards, Team Hotel Insta 18
Nice stay
good location, clean room with excellent service. it was a good stay with my family. I want to suggest for stay
Room: AC TRIPLE ROOM
Hotel Insta 18
Dear Guest, Thank you for your kind words and positive feedback! 🌟 We’re glad you and your family enjoyed our good location, clean rooms, and excellent service. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful family stay. Warm regards, Team Hotel Insta 18
Good Stay
The hotel offers neat and clean rooms with really nice mountain views. A perfect stay for anyone looking for comfort and scenic beauty.
Room: AC DELUXE
Hotel Insta 18
Dear Guest, Thank you for your wonderful feedback! 🌟 We’re delighted that you enjoyed our neat and clean rooms along with the beautiful mountain views. It’s great to know you found comfort and scenic beauty during your stay — that’s exactly what we aim to offer. We look forward to hosting you again soon! Warm regards, Team Hotel Insta 18
Excellent Stay
The room was very nicely done, super clean and spacious. Food and staff behavior were also good. Recommended for future stays.
Room: AC TRIPLE ROOM
Hotel Insta 18
Dear Guest, Thank you for your kind words and recommendation! 🌟 We’re so glad you enjoyed the clean, spacious rooms, good food, and our team’s hospitality. Your support means a lot, and we look forward to welcoming you again on your future stays. Warm regards, Team Hotel Insta 18
Average Stay
No lift in property Tea got of worst smell even after reporting. No proper waiting room arrangment. staffs Behaviour is ok. good thing is they did not charged me for early check in. No lift in property Tea got of worst smell even after reporting. No proper waiting room arrangment. staffs Behaviour is ok. good thing is they did not charged me for early check in.
Room: AC DELUXE
Hotel Insta 18
Dear Mr. Biswas, Thank you for staying with us and for your detailed feedback. We’re happy to know you appreciated our cleanliness, staff behavior, location, and the early check-in facility at no extra charge. 🌟 We sincerely regret the inconvenience you faced with tea quality and waiting room arrangements — these points have been noted for immediate improvement. Regarding the lift, our property is a G+1 heritage-style building built in the 1960s, and while it does not have an elevator, we maintain its heritage atmosphere with care. Our staff is always available to assist with luggage and other needs to ensure guest comfort. Your observations are valuable, and we hope to welcome you again for a more enjoyable experience. Warm regards, Team Hotel Insta 18
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