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You are booking hotel for more than 90 days
South Mumbai, Mumbai | 2.3 km drive to Gateway Of India Mumbai
339 Ratings, 165 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Average Stay
The rooms are spacious by Mumbai standards. I have stayed in different category rooms are Delux is the best, especially on the first floor. The amenities can be basic, but they provide more when asked. The breakfast this time was disappointing. So you can choose an option without one. However, there are no breakfast places nearby.
Room: Deluxe Harbour View Room
Grand Hotel Mumbai Ballard Estate has replied on Sat May 16 08:55:34 IST 2026
Dear Mr. Rajan, Thank you for taking the time to share your feedback and for your continued patronage with us over your multiple stays with us. We are pleased to know that you appreciate the spaciousness of our Deluxe rooms and your kind words are truly encouraging. We sincerely regret that the breakfast experience did not meet your expectations this time. Due to the temporary LPG supply shortage, we had to curtail certain breakfast offerings for a brief period. However, we are happy to share that the supply situation has now stabilised, and we are in the process of reintroducing the full range of breakfast items and services that our guests have enjoyed previously. We would also like to share that our Executive Rooms are now our newly renovated category, reflecting the beginning of the "Neo Grand" brand experience we are gradually ushering in. Over time, our existing Deluxe rooms will be phased out and upgraded to align with our new standards and design philosophy. Your feedback is invaluable as we continue this transformation, and we truly look forward to welcoming you back again in the near future for an even better experience. Regard, Management Grand Hotel, Mumbai
Good Stay
This property is located in a calm environment in a very busy city making the stay a relaxing one. Also the staff members are good with a friendly, attentive and caring attitude. Restaurant is also nice with good food. Though the property is 100 years old it is still relevant for the today’s guests.
Room: Executive Room
Excellent Stay
Boutique Hotel like a slice of History, clean rooms, attentive staff & good facilities. Definitely looking for a repeat stay
Room: Deluxe Room
Excellent Stay
A Boutique hotel like a slice of history on a quaint location, clean facilities, attentive staff & good service. Definitely looking for a repeat stay
Room: Deluxe Room
Pathetic Experience, will not book again.
There was no hot water in the room. AC was in very bad condition, sounding like tractor, couldn't sleep. Breakfast menu was very limited, only 1 veg dish of their choice either eat or leave. However the staff behavior was good. Location was remote.
Room: Deluxe Room
Grand Hotel Mumbai Ballard Estate has replied on Sun Mar 29 14:05:11 IST 2026
Dear Mr Pranjal, We sincerely regret that your experience did not meet expectations. However, we would like to clarify that the limited breakfast menu and hot water availability during your stay were part of temporary measures due to the ongoing nationwide LPG supply constraints. The same was clearly communicated at the time of check-in, and notices have been prominently displayed across all public areas of the hotel for guest awareness. With regard to the AC concern, we wish you had informed our team during your stay, and we would have immediately attended to the issue or offered an alternative solution to ensure your comfort or upgraded you to our newly renovated executive rooms. While we truly understand the inconvenience caused, the current situation is beyond the control of individual establishments, as it stems from larger global supply disruptions. We appreciate your acknowledgment of our staff’s courteous service, which remains a priority for us especially during these times. We value your feedback and hope you will consider giving us another opportunity to provide you with a better experience under normal circumstances. Warm regards, Management Grand Hotel, Mumbai
Coolness
Ac was not working properly.
Room: Deluxe Room
Average Stay
The location was nice with Bombay coffee house right next door and Kala ghoda being 8 minutes by car and only 18 minutes on foot, the hotel’s staff needs some hospitality training. The breakfast spread was extremely poor with the manager himself not practicing hand hygiene. Some of the stuff got over 1 hour before the stipulated time of 10.30 am. They have maintained the aura by conserving their architecture but failed to preserve their courtesy.
Room: Executive Room
Grand Hotel Mumbai Ballard Estate
Dear Ms. Agarwal, We are pleased to know that you appreciated our central location and the heritage charm of the property. Being situated close to iconic landmarks and neighbourhood cafés is something many of our guests value, and we’re glad this enhanced your experience. However, we are truly concerned to read about your dissatisfaction with the hospitality and breakfast spread. With regard to the same, we strive to ensure that all our guests’ palates are catered to. We do note that you had particularly requested a specific Gujarati item, which unfortunately we were unable to prepare at the last minute. This may have contributed to your disappointment with the breakfast spread. That said, on the same morning we did receive positive feedback from other guests regarding the variety and quality offered. Your feedback is important to us as it helps us improve. We hope you will consider giving us another opportunity to provide you with the warm and refined experience we are known for. Warm regards, Grand Hotel Team
Poor Stay
It was very bad as hotel and its room was bad. You are concerned with your business. I personally will not deal with you.
Room: Standard Room
Grand Hotel Mumbai Ballard Estate has replied on Wed Feb 18 07:52:33 IST 2026
Dear Mr. Singh, Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet your expectations. This is certainly not the experience we strive to provide, and we regret that we were unable to leave a positive impression during your visit. We would like to inform you that we are currently undergoing major room renovations aimed at significantly enhancing the comfort, aesthetics, and overall guest experience at the hotel. As part of this transformation, we highly recommend trying our newly upgraded Executive Rooms on your next visit. These rooms have been thoughtfully redesigned with modern amenities and refined interiors, and we have received very encouraging and similar positive feedback from several guests who have experienced them. We genuinely believe that a stay in our Executive category will completely change your outlook and deliver a far superior experience than what you encountered. We value all feedback as it helps us improve, and we hope you will consider giving us another opportunity to showcase the new era of comfort and hospitality at Grand Hotel, Mumbai. Warm regards, Grand Hotel Team
comfortable stay..
well maintained. nice location. decent breakfast spread. the staff were courteous and overall it was a pleasant stay.
Room: Executive Room
Excellent Stay
The hotel staff is hospitable, the complimentary breakfast was incredible and so is the location as well.
Room: Standard Room
Room is good and clean however breakfast is bad
Room is well ventilated and neat and clean however breakfast options are very much limited so buffet is not a good option.
Room: Executive Room
Good Stay
It was a nice stay with spacious rooms. If you're travelling with family and kids they have rooms which provide twin beds.
Room: Family Suite
Excellent Stay
Location is perfect, staff is cooperative and sober. Room Service is excellent. Vintage building is very attractive. Greenery around hotel is soothing. Approachable.
Room: Deluxe Room
Grand Hotel Mumbai Ballard Estate has replied on Sun Nov 30 16:19:48 IST 2025
Dear Mr. Neeraj, Thank you for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our convenient location, cooperative staff, excellent room service, and the charm of our vintage heritage building. It’s equally gratifying to hear that the greenery and peaceful surroundings added to your overall experience. Your kind words are truly encouraging for our team. We look forward to welcoming you back for another comfortable and memorable stay with us. Warm regards, Grand Hotel Team
Average Stay
Lights keep coming in the room, old window ac installed making noise always while running. Furniture condition old and polish peeling off. Walls having fungus. Not worth at all for the price charged.
Room: Deluxe Room
Grand Hotel Mumbai Ballard Estate
Dear Mr. Akhilesh, Thank you for sharing your feedback. We sincerely apologise for the issues you faced. The concerns highlighted by you are already being actioned as part of our ongoing renovation efforts, the results of which are clearly visible in our newly upgraded Executive Rooms. We strongly urge you to book our Executive Rooms on your next visit, as they offer a significantly improved and refreshed stay experience. Given our prime South Mumbai location and the spacious room sizes we provide—unmatched by typical city standards—we are confident these upgraded rooms will meet your expectations far better. We hope to welcome you back for a much improved stay. Warm regards, Grand Hotel, Team
Average Stay
Light coming from door top and unable to provide dark room.
Room: Deluxe Room
Poor Stay
The room wasn’t upto the mark, with paying 13.5k for a night. It was smelling dust and i found a used wrapper and a used towel beneath the sofa. Plus the breakfast had very minimal vegetarian items. Also, the wifi kept on disconnecting every few minutes.
Room: Executive Room
Grand Hotel Mumbai Ballard Estate has replied on Mon Nov 24 18:18:22 IST 2025
Dear Ms. Poonam, Thank you for taking the time to share your feedback. We are sincerely sorry to learn about the inconveniences you faced during your stay. The issues you highlighted regarding room cleanliness, housekeeping oversight, and Wi-Fi connectivity are certainly not reflective of the standards we strive to maintain. Please be assured that we have taken this up with the concerned teams for immediate rectification. Regarding your comments on the breakfast spread, we appreciate your input and will review our vegetarian offerings to ensure a more balanced selection for our guests. We would also like to highlight that alongside our ongoing improvement efforts, we have recently launched our newly renovated Executive Rooms, which have been receiving overwhelmingly positive feedback. These rooms offer an upgraded experience and reflect the direction in which the hotel is evolving. We truly hope you will consider giving us another opportunity, and we would highly recommend booking our Executive Rooms on your next visit for a far superior and refreshed stay experience. Warm regards, Grand Hotel, Team
Poor Stay
The room wasn’t upto the mark, with paying 13.5k for a night. It was smelling dust and i found a condom wrapper and a used towel beneath the sofa. Plus the breakfast had very minimal vegetarian items.
Room: Executive Room
Average Stay
Hotel Grand is not recommended to stay. There were no face tissues in the room and when asked for some the receptionist told to call room service and we don’t have it. No tooth brush and paste was provided in the room and no shaving kit either. Room smelled and humid which lead to myself falling sick.
Room: Executive Room
Grand Hotel Mumbai Ballard Estate has replied on Mon Nov 24 18:12:46 IST 2025
Dear Mr. Jegadeesh, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet expectations. We would like to clarify that the room allotted to you was one of our newly painted Deluxe Rooms, which may have resulted in the temporary humidity and mild paint odour you experienced. We regret any discomfort this caused during your stay. Regarding the amenities, our team should have been more prompt and accurate in assisting you, and we sincerely apologise for the inconvenience. Your comments have been shared with the concerned departments for immediate action and improvement. For your next visit, we would highly recommend booking our newly renovated Executive Rooms, which offer a significantly enhanced experience and reflect the direction in which we are upgrading the hotel. Thank you once again for your valuable feedback, and we hope to have the opportunity to serve you better on your next stay. Warm regards, Grand Hotel Team
Very Disappointing Stay – Not Worth the Money
The reception staff was quite rude and unprofessional, which left a bad first impression. The room was in terrible condition — everything looked old, damaged, and poorly maintained. There were cobwebs in the corners, and it felt like the room hadn’t been cleaned properly in a long time. Definitely not worth the money charged. I’m sharing the Deluxe room pictures to show the actual condition of the room.
Room: Deluxe Room
Grand Hotel Mumbai Ballard Estate has replied on Wed Jul 09 20:49:21 IST 2025
Dear Mr Jatin, Greetings from Grand Hotel, Mumbai.. Thank you for your feedback. We're sorry to hear that your experience with our reception staff and room condition was unsatisfactory. We strive to provide excellent service and comfortable accommodations for all our guests, and it appears we fell short in your case. We understand your disappointment regarding the room's condition. However, we also note that you did not explicitly mention any issues with the room itself during your stay. We wonder if this review might be related to a different matter: your request to remove the second guest's name from your invoice and avoid the applicable charges, which we had categorically mentioned that will need to be paid and removal of the same which is against our policy of not tampering with guest information or allowing edits to invoices for the purpose of evading payment for all occupants. We regret that we were unable to accommodate that particular request. We take all feedback seriously and will address your concerns about staff professionalism and room maintenance internally. Regards, Grand Hotel Team
Good Stay
The location is very convenient , clean and safe . The hotel is somewhat iconic in its structure . The services are good . The standard rooms have only a small window that also houses the AC. Food - okay .
Room: Standard Room
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