While the property is perfectly located on the beach and is nicely maintained, there were some issues with the ground staff during our stay.
1. We were informed that toddler meals were complimentary, which was appreciated. We do not mind paying if charges apply, but it was disappointing that at the restaurants we were repeatedly reminded about what was payable and what was not. Later, after settling the bills, we noticed that all toddler meals had been added to the final bill. I would request the property management not to make such commitments unless they can be consistently honored, as it creates confusion and disappointment for guests.
2. When traveling with a toddler, many other five-star property usually help by packing a few food items for the child for the onward journey, mainly from a hygiene perspective. However, the management here had a different approach and declined this request. From a parent’s perspective, this is about ensuring safe and hygienic food for the journey. If the hotel wishes to charge for such a service, that is understandable, but a complete denial to a reasonable request was disappointing.
Other than these concerns, the property ambiance is good, strategically located, and the facilities, including the pool and overall upkeep, are very good.