The hotel has an excellent location, right on Benaulim Beach, but beyond that, nothing about the property works. They don’t even maintain a proper reception—just a small IT room that doubles as the reception area. There are no welcome drinks, no orientation, and no one to explain the property layout, restaurants, bars, or facilities. The room design is extremely odd. There are no hooks in the bathroom, the toilet jet spray is dangerously powerful with no way to control or reduce the pressure, and the bathtub is placed on the balcony, fully visible from surrounding rooms—completely bizarre and uncomfortable. Staff service is below par. You need to follow up repeatedly, and even then many things simply don’t get done. Room service and housekeeping are consistently delayed and inefficient. At one point, the housekeeping staff informed me that they didn’t have sugar or tea sachets to replenish the room—unacceptable for a so-called premium property. Breakfast was another daily struggle. The options were limited, food quality was poor, and the restaurant was clearly understaffed. Items were frequently not refilled, crockery was missing, and orders were extremely delayed. Overall, this property is one to avoid. Despite positioning itself as a premium hotel, even mid-tier hotels offer far better service, management, and guest experience.
