We booked our stay at 7Q Beach Hotel based on the property pictures and its proximity to the beach. However, our experience turned out to be quite disappointing upon arrival.
The property was poorly maintained, there was no proper food service, and the breakfast offered was very limited and of poor quality. Room cleaning was also not done during our stay.
The most unpleasant experience happened during our checkout. We checked out, confirmed with the front desk manager that all dues were cleared, and left our luggage in the lobby while we went shopping. Later, when we returned to collect our bags, the staff suddenly claimed there was a stain on a pillow cover and demanded payment. It’s unclear why this wasn’t noticed earlier during housekeeping or at the time of checkout.
When we questioned the front desk manager, Mr. Zaaed, he unprofessionally suggested that we wash the pillow cover in the bathroom or get it cleaned outside. This is certainly not the way to treat guests.
Due to time constraints, as we had a flight to catch, we were forced to pay 200 Baht unnecessarily. We even missed our bus and had to hire a private cab.
Overall, this was the only unpleasant experience during our trip, and I would strongly advise against staying at 7Q Beach Hotel. We booked our stay at 7Q Beach Hotel based on the property pictures and its proximity to the beach. However, our experience turned out to be quite disappointing upon arrival.
The property was poorly maintained, there was no proper food service, and the breakfast offered was very limited and of poor quality. Room cleaning was also not done during our stay.
The most unpleasant experience happened during our checkout. We checked out, confirmed with the front desk manager that all dues were cleared, and left our luggage in the lobby while we went shopping. Later, when we returned to collect our bags, the staff suddenly claimed there was a stain on a pillow cover and demanded payment. It’s unclear why this wasn’t noticed earlier during housekeeping or at the time of checkout.
When we questioned the front desk manager, Mr. Zaaed, he unprofessionally suggested that we wash the pillow cover in the bathroom or get it cleaned outside. This is certainly not the way to treat guests.
Due to time constraints, as we had a flight to catch, we were forced to pay 200 Baht unnecessarily. We even missed our bus and had to hire a private cab.
Overall, this was the only unpleasant experience during our trip, and I would strongly advise against staying at 7Q Beach Hotel.
