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Review Of Best Western Plus Sukhumvit 10123401234

Sukhumvit, Bangkok | 9 minutes walk to Nana Plaza

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    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    502 Ratings

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 4
    • 2
    • 4
    • 5
    • 3
    • 5
    • 3
    • 3

    Rating Categories

    • Hospitality4.4
    • Facilities3.2
    • Food3.5
    • Room3.8
    • Cleanliness4.3
    • Value For Money2.1
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property boasts a great location that's close to hospitals and a short walk to the sky train, but it can be quite congested, making taxi access tricky. Rooms are generally clean and spacious, although some guests mentioned unpleasant smells upon arrival. Breakfast options, particularly for vegetarians, are limited, and service quality seems inconsistent, with some staff coming off as rude. Overall, while it's a decent spot, there's room for improvement in food variety and staff courtesy.

    4.0

    Decent stay

    aayush j.couple

    Staff was good, food was not that great, and getting veg food is an issue. Location is very good.

    Travel Month: Jan 2020

    Room: King Size Room

    2.0

    Smelly room and rude reception staff

    anubha r.loyalty-iconfamily

    Room was quite smelly when we entered. Coffee mugs were not unwashed, there were no spoon to prepare tea or coffee in room. Reception staff was bit rude will checking in. Breakfast spread was very limited (no indian food) and cafeteria staff was not friendly to indian guest.

    Travel Month: Dec 2019

    Room: Premier King (non-smoking) with Breakfast for 2 Adults

    4.0

    Good Stay

    ahmed a.couple

    Quite and clean very close to the hospital

    Travel Month: Dec 2019 (3-Night Stay)

    Room: King Size Room

    5.0

    Excellent Stay

    roopam b.loyalty-iconcouple

    Nice clean rooms. Location is bit crowded

    Travel Month: Nov 2019

    Room: King Size Room

    3.0

    Indian breakfast is not available

    vipin c.loyalty-iconfamily

    Hotel is shady and huge. Rooms are nice and clean, but indian breakfast was not available.

    Travel Month: Sep 2019 (3-Night Stay)

    Room: Premier King (non-smoking) with Breakfast for 2 Adults

    4.0

    Good Stay

    vivek c.loyalty-iconfamily

    Overall it was a nice experience, but veg items were very few in breakfast

    Travel Month: May 2019

    Room: Standard Room, 1 King Bed, Non Smoking

    5.0

    Excellent Stay

    surendra.couple

    Location is good, breakfast was limited for vegetarian

    Travel Month: May 2019

    Room: Standard Room, 1 King Bed, Non Smoking

    3.0

    Hotel tried ways to charge extra,

    luv a.loyalty-iconcouple

    Misunderstood it to be the chain of hotels, hotel tried to charge for the consumables of the bar. On checking the had to reverse. They then charged half day for checking out half hour late

    Travel Month: Dec 2017 (3-Night Stay)

    Room: Standard Room, 2 Single Beds, Non Smoking

    3.0

    Average Stay

    madhu s.

    We stayed there 4 nights. Breakfast was OK OK, service was OK OK. Location was a bit inside.
    No good view from the room. Otherwise the room was OK.

    Travel Month: Feb 2019

    Room: Standard Room, 1 King Bed, Non Smoking

    3.0

    Okay kind of hotel

    amishkumar r.

    Room is good but overall hotel is okay. They don't have city view from roof top as they are mentioning it in description. Also service is not up to the mark. They don't offer any welcome drink or even glass of water. After checking out in morning I kept luggage in store room. When I came back in evening I requested a glass of water at reception. They were looking at each other like I requested a very precious thing from them. Then instead of calling restaurant they asked to go to bar and get water. When I reached at bar, lady asked to me to buy water bottler which was very costly. This kind of response is not expected from such five star rating hotel.

    Travel Month: Dec 2018

    Room: Standard Room, 1 King Bed, Non Smoking

    4.0

    Good but congested area

    chandrima r.loyalty-icon

    The rooms were nice. The location was in a very congested area so approaching by taxi was a nightmare, thanks to traffic jams. The sky train is about 10 minutes walk which is very convenient. Breakfast was OK. Very limited items unlike the spread in other 5 star hotels in Bangkok.
    The windows overlooked a garage. This was not good as curtains had to be kept drawn at all times.

    Travel Month: Dec 2018

    Room: Standard Room, 2 Single Beds, Non Smoking

    4.0

    Good Stay

    vamsee.loyalty-icon

    Won't call it out an out the world experience but is quite a decent place to stay at.

    Travel Month: Nov 2018 (3-Night Stay)

    Room: Standard Room, 1 King Bed, Non Smoking

    3.0

    All is well.

    srikanth a.loyalty-icon

    All is well. Nothing to complain.
    If you don't carry enough of the local currency, you are dead. The hotel will NOT help you even if you have a credit card. Very strange.

    Travel Month: Sep 2018

    Room: Standard Room, 1 King Bed, Non Smoking

    3.0

    Indian food not available nearby

    ankit s.

    Good stay but Indian food available at 1.5 km from hotel.
    Room not worth, you can get much better facilities, not even clean, we have to change the room as there were insects all over.

    Travel Month: Sep 2018 (5-Night Stay)

    Room: Premier King(non-smoking)

    2.0

    Breakfast is not up to the mark and also the staff was not cooperative

    pragati a.

    Location is very poor, we have to walk more than 300 meters to come on main road also no proper signage are there auto and taxi drivers not familiar with the hotel so it's difficult to find it every time metro station too far.
    Room was OK but the behavior of staff is very bad, they cheated us and there was no one to listen our problems.

    Travel Month: Aug 2018

    Room: Premier King(non-smoking)

    4.0

    Good Stay

    mayank g.

    Excellent location and nice room.
    Good size room in a place like Bangkok.

    Travel Month: Aug 2018 (3-Night Stay)

    Room: Premier King(non-smoking)

    3.0

    Breakfast

    karthik n.loyalty-icon

    Very average breakfast, can be more extensive by Thai standards.
    The buffet breakfast was very average.

    Travel Month: Aug 2018

    Room: Premier King(non-smoking)

    3.0

    Average Stay

    narender j.family

    The first shock we got on arrival, was when the hotel insisted on 2000 Baht deposit as security. The reason they do not trust their customers to pay for room service or minibar. I asked them to show in writing this rule either in the voucher or even in the hotel rules. They made us wait for two hours. When I asked them to contact MMT for discussion, they just sat tight, denying the keys, till I threatened to call my friends in Diplomatic corps. They cleared the mini bar and denied outside hotel calls or provide room service except when I pay in cash. I lost half a day of sight seeing in Bangkok due to the hotel misdemeanour's. Further I was informed that only two water bottles and two room teas were complimentary I have to pay for additional water and tea bags. For the rest we have to pay exorbitant charges. It left a bitter taste. We decided not to eat hotel food except breakfast and bought food stuff and a new local sim card from a nearby shop of 7X11 store. Strangely the hotel has no idea about the local events for guests. Taxi charges were steep and they could not book taxis on meter basis. Our room was facing brick wall of the next building. There was no pleasant view from the window. Their room cleaning service left a lot to be desired. Spilled tea spots on the table on 8th were still there on 10th when we checked out.. Please ensure to take up the issues with this hotel before booking.

    Travel Month: Nov 2014

    Room: Premier King Min 2N - Free Wifi

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