Staff at the property were helpful and accommodating. The location was good with nearby shops and coffee shops, but some guests complained about noise from dogs and roosters. Cleanliness was a major issue for some guests, with reports of dirty rooms, mold, and broken furniture. However, others found the rooms to be simple and nicely designed. Some guests also reported issues with mosquitos. Overall, Room quality varied greatly and did not always match the photos on booking sites.
Staff
The staff at the property were very helpful and friendly according to multiple reviews. They went out of their way to accommodate guests and make their stay comfortable. Some guests mentioned that the cleaning and security staff were delightful people. Others appreciated the owner and all the staff for being super friendly and helpful. One guest mentioned that the staff member who checked them in was friendly, and another guest mentioned that the staff were always putting in an extra step to please their guests.
Location
The location of the property was mentioned positively in multiple reviews. Some guests appreciated that the property was located in the middle of Ubud, with lots of nearby good coffee shops. Others mentioned that the property had great views, overlooking the rice fields. However, some guests mentioned that the property was a bit far from the city center and that it took around 30-40 minutes by foot to reach it.
Cleanliness
The cleanliness of the property was mentioned negatively in multiple reviews. Some guests mentioned that the room was disgustingly dirty, with mosquitoes everywhere, a filthy toilet/shower, and broken doors. Others mentioned that the villa was not in the state that was shown in the photos, with a smell of mold and dampness. However, some guests did not have any issues with cleanliness and mentioned that the room was great and had a nice shower room with a nature touch.
Room
The room at the property was mentioned both positively and negatively in multiple reviews. Some guests mentioned that the bed was uncomfortable, the furniture was old and neglected, and the bedding and curtains had stains. Others mentioned that the room was great, with a simple design and an awesome bathroom. However, some guests mentioned that the room did not look like the pictures on the booking website and that the photos were photoshopped.
