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Review Of Pacific Express Hotel Chinatown0123401234

Kuala Lumpur City Centre - KLCC, Kuala Lumpur | 3 minutes walk to Central Market

    User Rating & Reviews

    • everyone
    • group
    • couple
    • business
    • family
    3.8
    Very Good

    107 Ratings

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 4
    • 2

    Rating Categories

    • Location3.7
    • Value For Money3.3
    • Facilities3.0
    icon
    We are using generative AI to show you summarised user review

    Review Summary

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    This property offers a great location, just a stone's throw from major attractions in Kuala Lumpur like Chinatown and Merdeka 118. Guests love the polite and friendly staff who are always ready to help, and the facility to store luggage after checkout is a plus. The price is decent, making it a good option for budget travelers. However, some guests noted that the room sizes could be a tad small, especially for triple sharing.

    3.0

    Average Stay

    nikhil r.family with 1 kid

    The location is good, it is right opposite to the China market. However the hotel interiors are very suffocating, the hotel floor has too many narrow walkways which are very confusing. Also the walls & carpets in the rooms were stained. Book only for short stay & if you are travelling on a budget.

    Travel Month: Oct 2025

    Room: Superior Double

    5.0

    Excellent Stay

    gouravdeep s.couple

    Walking distance to Chinatown attractions, shopping, dining, transit—very suitable for first‑time visitors Walking distance to

    Travel Month: Jul 2025 (4-Night Stay)

    Room: Standard Twin No Window

    2.0

    Staff Attitude is very bad and very bad service

    nizam f.family with 1 kid

    Very bad service and staff They are treating me like not as a guest. They don't know how to behave with the guest, not properly answering the question or not giving proper direction.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Superior Double

    2.0

    Poor Stay

    narmadha d.couple

    The toilets where so smelly, food was literally bad. Not even providing the proper toiletries for the customer, very bad experience

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Standard Twin No Window

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    4.0

    Good Stay

    vikas k.group

    It was a nice room with good comfort and cleanness It was managed by them and the staff was so good

    Travel Month: Jun 2025

    Room: Standard Twin No Window

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    4.0

    Stay at the pacific express hotel.

    ankit r.couple

    The room was good and the service was also very good. The location is also very good and close to the main attractions in kuala lumpur, just in the radius of 2 km. The price was also very decent. The staffs behaviour was very polite. They had a baggage locker room where you can leave your luggage after you checkout for a couple of hours.

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Superior Double

    • user photos
    3.0

    Average Stay

    asmita g.loyalty-icon

    Overall the stay was good. However, the room size was small for a triple sharing. It was also not clean. The property was safe for girls to stay. The staff was also nice and helpful. It would be great if the management can provide clean bedsheets and comforters. Otherwise, it was a nice stay

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Deluxe Triple No Window

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    2.0

    Worst property wastage of money, i recommened to all not to stay in this hot

    deepak c.loyalty-iconcouple

    Worst hotel no have freeze in room no staff corporate and no pool in property, i recomend to all not to stay in this property

    Travel Month: Sep 2024 (3-Night Stay)

    Room: Superior Double

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    5.0

    Excellent Stay

    ganesh v.loyalty-iconfamily

    Best staff seen. Very friendly. Hotel was very clean. They helped us keep our luggage for an additional two hrs after checkout. Clean passageways. Very close to maha mariyamman temple, chinatown streets and central market. Lovely place. I would recommend this one for staying.

    Travel Month: Jul 2024

    Room: Superior Room Twin Room

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    5.0

    Excellent Stay

    dileep p.loyalty-icon

    Very good

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Standard Double No Window

    2.0

    Poor Stay

    mothi k.

    I booked superior room with breakfast.First they said no breakfast,then I showed voucher then they agreed. but they given standard their reception screen showing rooms beds are separate.I complained they said the room given to me is superior

    Travel Month: May 2024 (3-Night Stay)

    Room: Superior Room Twin Room

    2.0

    Poor service

    manikandan a.family

    Air conditioner if on means it will take more time to cool the room, water heater not working fast, rest hot water only in low temperature, it little bit hot only, put room freshener spray or room freshener every day, guest need utilise tooth paste and tooth brush

    Travel Month: May 2024

    Room: Standard Twin No Window

    5.0

    center of attraction

    nibedita d.loyalty-iconfamily

    the hotel is situated at the center of the attraction. its a few minute walk from the metro station, the china town is just opposite to the hotel gate, you can have a great view of Merdeka 118. foods are available by the street of this hotel and 12rm to go to the batu cave, and 20 rm to go to the twin tower.. it was very very very good experience and the madam in lobby (evening) was too helpful 😀 👌

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Superior Double

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    1.0

    Terrible Stay

    ayesha n.

    Staff was rude. I have never seen such rude staff anywhere in the world. The whole hotel was stinky. Carpets in corridors were dirty to the limit and smelly corridor doors were broken and so dirty that i felt like taking shower every time in touchee them only three items in breakfast fried rice, white rice and chicken wings. No eggs plastic plates and cups were chopped and not cleaned properly when i asked for egg they said they can't make it. Receptionist wanted me to give her 50 malaysian rupiah the security deposit i told her i will give you dollars instead of malaysian rupee she said no it is not a policy i need malaysian rupee i told her when you'll give me on the last day when i'm going back to my country what will i do with this money she was very rude about it.

    Travel Month: Apr 2024

    Room: Standard Twin No Window

    1.0

    Worst odour

    venkatesh.loyalty-iconfamily

    More odour and not cleaning. Worst smell no change or upgrade in room. Many times requested. Staff also adamant

    Travel Month: Mar 2024 (4-Night Stay)

    Room: Standard Double No Window

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    2.0

    Poor Stay

    saurav j.loyalty-icon

    Room was okay. Could have been better. House keeping staff was rude.

    Travel Month: Feb 2024

    Room: Deluxe Triple

    5.0

    Excellent Stay

    vaidyanathan s.

    The entire process was smoother. Had a cosy and trouble free stay. Even though there were few minor grievances but the size of the room, ease of booking and addressal of issues by hotel staff made microscopic non-compliances completely non-existing.

    Travel Month: Feb 2024

    Room: Standard Twin No Window

    2.0

    Nothing to say

    gopal s.business

    Worst service and worst room. Very bad experience

    Travel Month: Jun 2022 (3-Night Stay)

    Room: Standard Double, No Windows

    4.0

    Good Stay

    joy t.group

    We stayed for two days there the break fast is ok we have no other foods from there

    Travel Month: Apr 2019

    Room: Superior Room

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