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You are booking hotel for more than 30 days

Review Of The Crystal Luxury Bay Resort Nusa Dua0123401234

Nusa Dua, Bali | 4.2 km drive to Nusa Dua Beach

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    User Rating & Reviews

    • everyone
    • couple
    3.5
    Very Good

    81 Ratings

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 4
    • 3
    • 2
    • 5
    • 3
    • 3
    • 5

    Rating Categories

    • Facilities3.0
    • Cleanliness4.2
    • Value For Money2.7
    1.0

    Terrible Stay

    karan s.loyalty-iconcouple

    Very bad experience in this hotel ac was not working staffs was very rude asked to pay more for checkout because of dirty bedsheets food was terrible nothing good in this hotel

    Travel Month: Nov 2024

    Room: Deluxe Room

    • user photos

    The Crystal Luxury Bay Resort Nusa Dua has replied on Fri Apr 18 07:02:11 IST 2025

    Dear Guest, Thank you for your review. We apologize for the inconvenience you experienced during your stay, especially regarding the AC, staff service, and room conditions. Regarding additional costs, we only charge them if there is significant damage or stains, but we apologize if the communication was not good. Your input is very valuable and we will use it to improve our services in the future. Hopefully we will still be given the opportunity to serve you better in the future. Sincerely,

    1.0

    Terrible Stay

    karan s.loyalty-iconcouple

    ac was not working when we reached they told it will take 2-4 hour we have been without ac staffs were very unpleasant and after when we were checking out they were asking for money as the bedsheets got dirty very horrible experience please never ever visit this hotel

    Travel Month: Nov 2024

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    The Crystal Luxury Bay Resort Nusa Dua has replied on Fri Apr 18 07:02:42 IST 2025

    Dear Guest, Thank you for your review. We apologize for the inconvenience you experienced during your stay, especially regarding the AC, staff service, and room conditions. Regarding additional costs, we only charge them if there is significant damage or stains, but we apologize if the communication was not good. Your input is very valuable and we will use it to improve our services in the future. Hopefully we will still be given the opportunity to serve you better in the future. Sincerely,

    1.0

    Terrible Stay

    iftikhar a.

    it was really bad i have book 2 bedroom hall which was 1206 sqft and at the hotel they give me studio then they move me to 1 bedroom after a lot of fight very bad experience wd makemytrip ill not suggest anyone.👎

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Deluxe Two Doubles Bed

    2.0

    Not recommend anyone to stay there

    gaurav b.loyalty-iconcouple

    Very pate-tic no proper amenities breakfast area stinking also water was felling from the sealing bad exp

    Travel Month: May 2024

    Room: Deluxe City View All Bed

    3.0

    Bad bathrooms conditions

    bhomesh s.couple

    Rooms are good but bathrooms are not in good condition we had our breakfast here it was average they have veg recipes also

    Travel Month: Mar 2024

    Room: Deluxe Double or Twin Room with Pool View

    • user photos
    • user photos
    4.0

    Decent if not great.

    rohit k.loyalty-iconcouple

    Spacious room with good amenities though cleanliness is something they need to work upon as property mantainence is not great. Had a good time

    Travel Month: Aug 2023

    Room: Deluxe Pool View Twin Room

    3.0

    Far away from beaches at nusa dua

    gaurav s.loyalty-iconcouple

    The place is far away from the beaches, rusted benches at the pool, worn out tap handles at the room, old style split ac in the room, the restraunt and breakfast buffet was great on the other hand.

    Travel Month: Jun 2023

    Room: Deluxe Pool View Double Room

    5.0

    Nice and clean stay.

    aman k.couple

    Place is very good. They have lot of amenities. Breakfast is amazing as well and comes with lot of options. Staff is very helpful and quite friendly.

    Travel Month: Mar 2023

    Room: Jacuzzi Suite

    4.0

    Sub urban bali

    tanmoy s.couple

    Pleasant stay, great pool, nusa dua city view

    Travel Month: Feb 2023

    Room: Room Deluxe City View

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