I recently stayed at this hotel and overall, the experience was quite good. The room was clean and comfortable, and the amenities like the pool and gym were well-maintained. The service was generally good throughout the property. However, I was disappointed with the behavior of the receptionist — not very welcoming or helpful. Also, be aware that even basic complimentary items are strictly one-time use. For example, if you ask for an extra sachet of sugar, they’ll charge you for it. That part felt a bit unfriendly and stingy. Otherwise, a decent stay.
TIME Asma Hotel تم الرد لSun May 11 17:02:07 IST 2025
Dear Valued Guest,
Thank you for taking the time to share your feedback with us. While we are pleased to hear that you found the room comfortable and enjoyed the amenities and general service, we are genuinely concerned about the areas where we fell short during your stay.
Please accept our sincere apologies for the less-than-welcoming experience you encountered at the reception, and for the inconvenience caused by our policy on complimentary items. This is not the standard of service we strive to provide, and your comments have been shared with the concerned teams for immediate review and corrective action.
We truly value your input, as it helps us improve and deliver a better experience for all our guests. We hope you will give us another opportunity to welcome you back and restore your confidence in our hospitality.
Sincerely,
Mohamed Abdelhadi
General Manager
